Possible someone hack the system and transfer the money out n hide the transaction record in your gf record. ?????

Sorry for not replying to every single comment guys. Tried to go through most of them, will reply to what I can - but 85 comments in a few hours is insane. Please note that I usually try to reply in my spare time as well. I'm on this forum because I want to be, not because it's in my job description
I know that eventually, BigPay will always be responsible for your money. But payments fail from time to time - not just with us. Here's a really good article that explains in details what can happen: https://monzo.com/blog/2017/05/05/why-payments-are-declined/

We're not playing with your money. If anything, we're bound by very strict rules - including when it comes to investigation times - that we constantly challenge and try to bend to make things easier and faster for our users.
Hey Alex. Someone from our team will call you shortly. But essentially, we pulled both your statements from our payment processor and we'll send them to you. This will help with understanding the reconciliation and it's additional material you can send to BNM as well. You can post the results of the reconciliation in here once you've got everything, if you want to do so!
Thank you. It's good to read positive stuff as well

Don't simply make assumption especially if you are new here and knows nothing about LYN.
For a new user, if your post is reported, it will be auto hidden by system.

Why are you so heated up?

well this is a forum where everyone can give opinion towards the case. i believe no gag order from court to prevent this? any chance u r a BP staff?

Why is it useless? How you know one day it wont be hacked? Same as credit cards too, got many frauds and illegal usage.

I never worried? Who told u i'm worried? Dont assume, ok?

Why is it useless? How you know one day it wont be hacked? Same as credit cards too, got many frauds and illegal usage.

He has the rights to speak out right here just as any of us.

I believe his post did serve as an alert to some new users where what is the kind of things or circumstances that could happen while you choose to use BP.

And finally, did he got back his money after all?
After those huuhaas

I only make an guess of it could be hacked, like credit cards, but we still keep on apply n use it everywhere. Where is your facts? Your own thinking or guessing = fact?

Why people always said like this, u tak suka, u keluar. U dont like it, u terminate it. Does this apply the same too, u feel irrirating reading, u can stop reading too..... i dont like to stop people using or doing anything just because they are not happy or complaining....

not yet. still no action. waiting for call until neck also long already.
well, it's up to TS whether to highlight this case or not. because as far as i know it's an isolated case. the more ppl aware, then the more BP will pay attention. tried to keep quiet for 3 weeks hopeful of an amicable outcome, no action. highlight to Jonathan, got high level meeting. and that's about it. it's after 5, i think all go back home already.

Thanks for that. It's hard to gain people's trust as a new product on the market. But it's also good to see that you guys can be understanding. Our customer happiness manager will call you soon, I'm going to follow up on it now.
Correct. We're pushing small updates every now and then to correct bugs & issues.
Correct - but you can extract all your transactions in .csv file when you go into Analytics and click on the icon in the top right corner. We're currently working FinC to improve the usefulness of our analytics.
Haaa. Messages like these make it all worth it!

With regards to Lowyat x BigPay meeting: I'm aiming to send an email to all people who replied by the end of next week with a few date & time proposals.

Those who keep questioning Alex case really didn't read properly.. All mention his gf accidently whatsoever..

The point is not on this.. The point is the transaction did not appear..

For buying tickets for overseas, i guess better stick to premier cards as got free insurance in case it happened like MH17....

Big pay got insurance for air tickets or not?

Big points just for shiok feeling which only worth some pennies....

Are you sure with your statement?
Some people in here treated the missing or unawarded BIG points like end of the world till blasting posts in here or booming the BP CS in FB messenger.

Logged ticket with Boost. See what they replied.
Plan B, using SCB Gold Plat CB card or Maybank FCB. Haha

maybe Jonathan told them not to friend with BP, to stop people from getting money out easily...

Wow. Head of marketing doing customer support and engagement?

Don't assume everyone's complaining on everything. I think more ppl here are face-palming with your attitude rather than mine.
I agree. The way BigPayJonathan has been engaging us here and addressing our PMs proves that they're really challenging the traditional financial model.

aiya. just give up BOOST and find other alternative lo...

complaint can't help you resolve this issue.