hi fairylord,

please update in post no. 1, overseas transaction of RM 20 equivalent of 1 Big Point.

not updated so far...

thanks

did bigpay reverse the charges for you ?

Was hit with a USD 10 charge when i was having dinner.

Went online to chat with bigpay customer support to dispute this Facebook charge and the customer service really advised me to wait, saying that this charge might be reversed. I really waited, believing that the customer service had indeed taken note of the dispute and had put a note to it.

A few days later, the charge changed from pending to settled. Received a wishy washy email from the customer service closing the case, i was surprised.

Finally dawned on me that Bigpay got no incentive to take care of your money, so please take care of your money ...

P.S. I managed to save another RM 20 from being robbed by Facebook just after the first transaction. ( they scammers tried all the way down to USD 1 )

At least Bigpay attempted the dispute and try to get a refund for you. They wishy washy away my amount and just offered to send me a new card.

Is it just because it's USD 10.00 and not USD 91.00 ?

Should i be scammed a bigger amount before Bigpay will take action ?

Guys, check with you which card was used for the fraudulent transactions ?

Was it the physical card ( green ) or virtual card ( white )

Thanks

Hi Honsiong,

I had called Bigpay the next day to follow up with my case, filled up the dispute form and submitted to Bigpay. A few days later, they came back with the below reply.

Its not that i don't want to submit the dispute form, Bigpay doesn't want to follow up the dispute.

Please read the below and evaluate this reply from Bigpay is acceptable from your viewpoint.

Maybe you can advise me how i could have done better.

Thanks.



Hi XXX,

I'm YYY, from BigPay.

Greeting

Regarding your issues , Due to the transaction has been declined , We are unable to proceed the dispute.

We will proceed to the replace the new card to you.

May we reconfirm your shipping address ?

Have a good day! ??

Thanks,
YYY

PSA: Remember, your OTP intended is for your eyes only! It's just as important as your Bank PIN, don't reveal it to anyone. If you've received any suspicious calls/messages, do not share your details and provide us with a screenshot of the number. For a quicker response to your inquiries, please do drop us a message via your BigPay app.

This post has been edited by alexgoh2: Aug 27 2022, 07:03 PM

Hi Honsiong,

As requested.

Just wanted to add that Bigpay has taken another look into my case and informed me via email that they are investigating the Facebook charges, which may or may not have been a result of my bringing it up in the forum.

Hopefully, Bigpay will upgrade their customer services and communication skills.

Maybe this is the effect of social media, where once an issue is brought out to discuss, the management of the relevant company will take corrective action to minimise any adverse effects to the company

or

Just poor Customer Service communication to the client.

Anyway, I am heartened that Bigpay decided to take corrective action to address my issue.
Looking forward to a positive resolution.


P.S. This was the excerpt of the email i received yesterday :-

EEEE (BigPay Malaysia Support )

Sep 1, 2022, 15:18 GMT+8
Dear CCCCCCCCC

Your dispute form has been received and the disputed transaction below is currently in the midst of investigation. Kindly allow us to work on this before updating you accordingly via email.



Please be informed that the transactions below from the same merchant (Facebook) have been declined by the system, hence there will be no charges incurred for these transactions.





Should you need further clarification, kindly reply to us using this email thread.


Regards
BigPay
EEEE

This post has been edited by alexgoh2: Sep 2 2022, 04:29 PM

Received my refund from Bigpay for the fraudulent Facebook charge after 1 month of waiting.

Transferred RM 20 to my Hotlink prepaid but has been pending status for a few days already. Customer service does not seem to be working and the help bot seems to be going round in circles...

updated as follows

25/2/2025 - transferred but pending status

6/3/2025 - transaction reversed

This post has been edited by alexgoh2: Mar 6 2025, 01:11 PM