Of course it's regulated.
All e-wallets are regulated by BNM.
Subject to Money Laundering Act too.

This post has been edited by David83: Aug 8 2018, 12:46 AM

Looks like it's back online.

Yes, ytd night around 11pm, I can use it for P2P

buggy apps does not mean our money is "buggy".

the money is still there, just how to access it realiably by the app is the issue.

all bigpay's wallet fund doesnt sit in *someone*'s personal bank account. there is a separate operating account to hold all the funds, all the wallet activities goes thru this account and wallet provider HAS to report to BNM on the account status.

separately, there is an escrow account, committed by the provider, in this case, bigpay. this escrow account is somewhere like 1:1 ratio against the balance in operating account.

e.g. if all the bigpay wallet balances = RM10mil (sits inside operating account), there is a similar equivalent 1:1 fund size in a separate escrow account. think of this is a "guarantor account".

these operating/escrow accounts are governed by the respective (actual) banks where bigpay/provider made agreement with. dont know what are the jargons here, something like both parties are mutually responsible and both accounts are auditable.

imagine the commitment set by AA/bigpay. 1 user = max RM10k wallet size, the amount of total fund size to commit is huge.


there are also reasons why wallet providers are set a certain limit of RM200 (small purse) and RM1500 (large purse) wallet size. only bigpay has a wallet size of RM10k. BNM didnt approve bigpay's this wallet size for no reasons or justifications and commitment by bigpay itself.


not everyone accepts ewallet, let alone see their money on the phone. some would just rather see/touch physical $$ notes or bank booklets as assurance

Why 10k limit? Sometimes buy 4-5 AA tickets needs to swipe 10k.

I feel safe but a bit insecure, inconvenient, troublesome.
It is a prepaid card, not a credit card.
Worse case I lose the credit balance in BP account, max RM10,000 only, not a big issue.

10k is a lot for most of the people I reckon. It’s still a big amount

RM10,000 is the maximum.
You can set your own risk limit, say RM500 / RM1000, this level should be accepted by most of the people.
A risk of losing small money (perception) should not discourage you to try and learn a new product/service.

This post has been edited by ClarenceT: Aug 8 2018, 09:00 AM

Feels very insecure about this card. Received a notification this morning saying my balance is low ask me to topup. Open up the app and to my horror it shows a RM3k withdrawal i never did today. The card balance becomes negative.

omg seriously?

This is terrible.
Just like in my mbb cards get hacked in the morning some day around May which i received many sms on amount spent. Difference is, MBB has a call center to assist me, is there any for BigPay?

Even for card delivery, My colleague find it difficult to get in touch with them on the status (after 3 weeks waiting).

Just now I tried to top up 2.5k to BigPay, and it shows maximum top of 1.5k each time only. End up i top up 1.5k+1k...

Is this new rule ?

huh? I'm juz top up 2.5k to BP.


how long the big points will credit to account? ald top up 2K++ a few days ago

This post has been edited by shmily86: Aug 8 2018, 10:15 AM

Huh? We trying to earn the cash back using this card.

but risk losing even 1k is consider small, then the cash back that we earn is smaller than peanuts then.

For 2k top up. U earn 40 Big points which is equavalent to 0.41 cents.

Actually my concern is not so much of whether they will shut down or we lose all our money. My main concern is the confidence that all our transactions are properly recorded or accounted for, and no dubious transactions which we didn't spend appear or being deducted from our wallet. Of course, if a few small transactions "accidently" deducted from us will not cost us a fortune, but that is enough will make me feel very insecure.

Just for your info, it happened to me twice before on bank account and credit card, so if big banks can happen, any e-wallet too can happen.

Not really complaining here, later some will ask me don't use if so kiasi. I'll still use, but just saying, being governed by BNM etc, they should be better than this. Many said by Air Asia, big mah, so if so big, get better IT guys to deliver a better product.

Now i try again no limit already, i swear i got the error just now haha.

Next time take a screenshot report to bigpay, i believe they have bug bounty program, may earn you a little money maybe.

This is a very serious allegation, have you contacted customer service (FB fastest)? BigPayJonathan also can be PM.

Two issues, one of misuse of card (I assume physical card is in your hands?) and the other is card balance being allowed to go negative.

Please make sure you update here the results.

Oh shiat.....you now owe Bigpay how much? Need to pay back... otherwise they may charge u with interest or penalty which dont know got such charges or not.