BP app down today? Loading is so slow and can't topup. Anybody got same issue?

want to check, what is the single transaction limit, want to make bill payment of 4k-5k

Can confirm everything is up and running. Sorry about that guys, should have kept you in the loop sooner

Hi, have anyone tried to withdraw cash from ATM machines in the UK / EU? Is there any fees charged on top of the RM10 withdrawal fee?

Hi guys,

Anyone use BigPay card to subscribe for Spotify monthly recurring charges successfully?
Thinking to switch my Spotify to BigPay card.

Thank You

I received an in-app notification on downtime but I can't see the duration clearly.
When I tapped on it, it disappeared.

I dont remember exactly when. But it's something to do with the big points. They tell you it wont be available for viewing but new transactions will still be counted.

Did anybody experience difference between the balance show on the BigPay app and the balance you should have if you download all the transactions and sum it in Excel?

When I sum up all my transactions I have a bigger balance than the one shown in the app. The difference is more than RM200   

Are pending transactions considered into the balance calculation?

How about declined transactions?

RHB the worst bro. Don't ever use it. Eat my card on Saturday I have to wait until Monday.

Did you all stuck at this page when trying to reload? "You will now be redirected to your issue." With a green continue button. Then nothing happens even continue button is pressed.

I tried both SCB cards and same thing.

Wow, past 4 hours? Such dedication is commendable if it's true.

Ya I notice some say can release... Maybe I shud try harder with diff Cs.. Thanks

There are chances your Card being eaten by the ATM machines oversea. You wouldnt want to spend one full day of your vacation to make police report and doing paper work with bank just to retrieve your card.
I not sure about other countries but in Thai, you will be crazy even you can converse well in thai. They will tell you they going to destroy the card even they took it out from the machine.
The reason is they cant verify your identity and they will ask you to do a police report, and chances are 50/50 to get your card back from them depending their mood and who you deal with at that moment.
The safest to use BP when oversea is always swipe only. Thats the safest method, withdrawal i tend to keep the conversion below RM3000 to play safe.

Hi all,

My name is Alex and I am the Lead UX Designer for BigPay. In the product team, which I am part of, we have strong focus on the user so we can bring your needs into the app.

As I join this channel please let me know your views on the product, your frustrations, or give any feedback you think is relevant.

I will do my best to keep you guys updated on new features, and to answer any questions you might have about the product. ie. unclear information, difficult to understand actions in app, desired features etc.

Looking forward to hear your thoughts 

Yes the community has help me understand the nature of this card tremendously, what i would like to know is why are there different limits to withdrawal from different bank atm (some even outright reject card), is it respective bank's regulation or big pay's card limitation ?


Sorry to hijack your post guys but would like to add some

4. An option to toggle in app to be just like a debit or credit card feature where anything above RM250 have to use pin but anything below RM 250 can use
  contactless without limit meaning i can do multiple RM 250 or below purchases in a day with a certain time frame in between like ex. 5mins
I too would like to have the feature Jonathan mentioned enabled/introduce without daily limit (up to card standard 10k limit)

Thanks for the update...

I thought just few weeks not following thread already have some drastic change on policy..

do not confused the "ATM LIMIT" message shown on the atm. it's just the limit it can dispense, at the moment, aka not enough notes for your request.

it does not mean ATM has set the withdrawal limit.

i've withdrawn from hlb atm rm4k few days ago. no issue.

also take note now is weekend, pay day, new month, school holiday, raya shopping spree ... all within this short period.
topup can get points immediately because money is in your account.

purchases from bp will need to wait until SETTLED status (aka FINAL status) so that the transaction is fully complete from all relevant parties. then points will be awarded. there are many reason why transactions will be failed too, so bp doesnt award points immediately and later need clawback (tedious to do/track/reconcile).