Totally agree, I'm not bothered at all with their letter. I'm going to zerorise my account tomorrow and stop using altogether. But as a gesture of goodwill, I will still reply them politely.

But I will not present my statement anyway, they can ask to verify the card owner (which is my own card), there are ways I can prove it, but no way they have right to have my statement. My statement itself too much privacy, ie full card number, card balance (dual card, so they even can see the unrelated card), transaction details, etc. If I'm going to censor everything, there's nothing much left in the statement.

I can say that I'm a genuine user with of course withdraw > spending. Also, my withdrawal is not back to back, ie I don't top up and withdraw. Sometimes, after topping up max (ie previously during MU match), I will only withdraw partial amount (ie 3k) occasionally when I need the money.

I'm not saying they're terminating me, but it's tiring that their compliance team are just too free to do sampling and start picking users.

That's what I initially plan to do as well, alright I'll just do that

I'll just Photoshop. They accept or not I couldn't be bothered. If they want to terminate, just terminate.

IMO they're almost useless now. Only relevant probably to those without any CC, or those who doesn't want any cash back or points but prefer to save on forex.

This post has been edited by msa9696: Jul 16 2019, 10:11 AM

Love your job

That's the risk of withdrawal, local also big headache now overseas worst

BP rate was 1.2% higher than money changer yesterday, you can easily check in BP app before the actual transfer and compare to online money changer rate

True, BP will be more appealing for "convenience", ie everyone with the card can perform transfer easily, for other services like instarem, quite troublesome to register etc

Yes

Of course people will go for the best, we feedback here to hope that moving forward, BP will try to be more competitive as it's still the more convenient way to transfer IMO. Not only instarem, others like transferwise also offer much better rate

Another failure from BP, such stupid implementation

It is indeed stupid and big failure, I don't care if they want to limit to RM 500 or RM 50, doesn't make any difference to me as I long already forgo the withdrawal game after Maybank stop the TP.

But having implemented and proudly published something, wanting to challenge banking and within 24 hours changed the limit twice is a true reflection of poor planning and they didn't even know what they were doing.

If it's BNM, didn't they check or seek approval first?
If it's abuse, they don't forsee that?

Totally agree, you've spoken everything in my mind

It really makes them look stupid, and again I'm not against BP as I've gained a lot from them, but they need to have proper planning and not simply bulldoze such huge feature implementation

Better be careful, worst case they go and limit ATM withdrawal next, imagine how many people will get stuck especially those who're still playing the withdrawal game.

Definitely still good deal but for those who wants to withdraw large sum then ATM is the only option

Withdraw 10k
ATM - 1 day, total cost RM 18 (depending on ATM limit)
Transfer - 5 months, total cost RM 5

It's true that it's convenient. To me more appealing to those who perform one-off remittance.

I've tried some remittance startup, quite troublesome when first register/transfer, also have the worry of not receiving money etc. But with BigPay can be quite sure it's safer or at least you feel more confident and straightforward to transfer.

Having said that if amount is huge or you transfer frequently, definitely BP is not attractive at all, at least for now

Worst than money changer, better than credit card rate

Anyone tried the local bank transfer, received notification that transfer delivered but didn't receive the money?

My friend made a transfer to me, he was informed transfer successful yesterday night, but until today I yet to receive anything in my bank account.

I'm wondering if there's a delay in the notification vs actual remittance of the fund

This post has been edited by msa9696: Sep 30 2019, 02:03 PM

Just received my money

Never encountered on BP withdrawal before but just want to share I encountered once withdrawal from Maybank own ATM card, few years ago, if not mistaken got RM 100 less. Filed a dispute, then they refunded me I think 1-2 weeks later

True, they rely on Maybank

Just my personal view, I still feel safer with CC. So far kena fraud think maybe 3 times, all quickly solved without issue. No need to pay.
Regarding unaware of "hidden charges", it's not true as long as you set your sms alert to the lowest amount. All my fraud cases discovered
through sms alert.

To me total waste of time hunting for the 5k ATM, no one can confirm the exact location, so many hearsay, time better spent on something else.
I've personally tried on many ATM there few months back, all max was 3k. Not saying don't have 5k, but there are just too many ATM there to find out which one

Yes using CC in Europe is so convenient, ie I also used on very small amount even less then 1 dollar
But the risk is quite high at certain places, so really need to be extra careful, ie when you pass your card to them.
My card fraud case I suspect happened at the toll payment when I passed them my CC

This post has been edited by msa9696: Oct 21 2019, 11:59 AM

Actually shouldn't be so concern with those BP audit if you don't have any hanky panky stuff ie money laundering. To me it's just troublesome and maybe certain questions might invade some privacy.

If don't agree with them checking, just don't use their service and cancel the card.

For now it's rather useless right? Haven't really explored much