Apple staingate issue, MBPr early 2015
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 Jul 22 2018, 01:17 PM, updated 8y ago
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#1
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Senior Member
4,083 posts Joined: Apr 2006  
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Hi, my MBPr will be 3 years this Oct and it is under Harvey Norman extended warranty.
The staingate issue is obvious but how long is the warranty period for the issue? Some say it's 3 years while some say it's 4 years. Also, should i be sending it to Harvey Norman or straight to Apple? Which is the nearest and recommended centre from Subang Jaya? Estimate about a week for repair? Thanks. Attached thumbnail(s) 
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Jul 22 2018, 09:08 PM
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#2
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Senior Member
4,083 posts Joined: Apr 2006
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QUOTE(SyuwariAdham @ Jul 22 2018, 06:58 PM) i have the same problem. made complain to apple first and they gonna ask for yr serial num to check. and they gonna arrange it for you. Did you do it through Apple website and what is the current status? This post has been edited by silverwave: Jul 22 2018, 09:15 PM |
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Jul 22 2018, 09:11 PM
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#3
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Senior Member
4,083 posts Joined: Apr 2006
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QUOTE(yolo1990 @ Jul 22 2018, 07:03 PM) there's no Apple in Malaysia. I mean their authorised service centers. |
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Jul 23 2018, 01:33 PM
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#4
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Senior Member
4,083 posts Joined: Apr 2006
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QUOTE(persona93 @ Jul 23 2018, 12:00 AM) call Apple Support otp and they'll go through with you based on your serial mine is mid 2014 and i got it replaced through MV's service centre easy process QUOTE(dino89 @ Jul 23 2018, 08:56 AM) I send mine straight to AASP. One time at Mac City OneU, another time at QCD Sunway Pyramid. Both times for this staingate issue. Heard that it is 3 years from date of purchase the last time i sent for warranty claim. Mine was rMBP mid 2014 Alright, thanks guys. Will try to sort it by this month  |
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Jul 25 2018, 08:39 AM
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#5
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Senior Member
4,083 posts Joined: Apr 2006
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QUOTE(SurpriseZZZZZ @ Jul 25 2018, 12:20 AM) The issue is categorized under cosmetic defect by Apple. What do you mean by they won't replace anything? There are many cases that it has been replaced, though i'm not sure if it's just the coating or the screen too.They will not replace anything. My MBPr whole screen coating gone. With full brightness, it's not noticeable but when it's dimmed, you can see it is a big patch of stain / peeled off coating. Been using this laptop for the past 6 years and still working fine, except screen and battery. What else can I complain right? |
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Jul 25 2018, 08:55 PM
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#6
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Senior Member
4,083 posts Joined: Apr 2006
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QUOTE(westlife @ Jul 25 2018, 08:52 AM) This problem is covered. Just claim from Apple. Ok, i'm chatting with Apple support now and planning to send it to QCD Sunway Pyramid. Just wondering, how long is the repair time for this issue? A week?https://www.macrumors.com/2017/11/17/apple-...ingate-repairs/ |
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