I kena SST on my unused HSBC card. I left it in drawer for 1 year and suddenly kena SST only I remember I have the card. I called HSBC to cancel since it was not use. HSBC said cannot cancel until I settle the RM25 on a card I did not use. This is bullshit.

If I have usage in the card together during SST charges then I’m okay to pay. But now 0 usage but cannot cancel card until I pay rm25 is pure bullshit

HSBC called me back. The senior marketing said they can offset the SST. Pay first and they will offset it in the next cycle. I can decide to keep or cancel the card after that. So this is a good customer service. Can consider keeping the card for now