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 Unable to connect to PSN, Error NP-40831-6

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LegendLee
post Jul 18 2018, 04:14 PM

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QUOTE(Mx-ZAi @ Jul 18 2018, 03:45 PM)
Hi guys, have been encountering this issue, unable to access PSN network at all. Working @ SG now and using StarHub line, all internet can use, only PSN can’t connect, solved once by calling Starhub to reset IP and all the big hoohaa, but after awhile same problem again, anybody encountering the same problem with a permanent solution ?? Thanks in advanced!
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What’s the exact error code ?
Seems like an ip ban.
Did you try to pause and start downloads to get faster speeds frequently ?

Only way is to get a new iP address.
LegendLee
post Jul 19 2018, 07:26 PM

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QUOTE(Mx-ZAi @ Jul 19 2018, 12:29 PM)
The error code is on top, the NP-40831 smth one. What would result in an IP ban? Is it from Sony side or ISP side? Imagine I need to call my ISP to renew every week so I can access to PSN that I already paid for a year! T.T
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It’s sony.
Try connecting via hotspot from your phone.
I’m sure you can login.

Do contact Sony via their Playststion Facebook page as well.
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