last time the fare was so cheap because they use walking distance and shortest route, now they change to fastest route and no more walking distance and customer start to rage because of increasing in KM.

I do notice some area has problem but a handful of it, majority issue is the one i highlighted above.

Another one issue of expensive rate is because of the surge rate, there is a formula for them to calculate but i doubt they would open up for public to know.

Not only failure to get driver, it depends on your area demand as well.

When u see your apps showing car nearby, i can frankly say the car is not available at all. I personally test it by fetching customer inside the car to rawang country homes, when reach traffic light, i slide offline at driver apps and open Grab apps. The map showing there is a car middle of road junction where i am located and there is no car at the junction.

Grab is just bluffing customer by showing u the cars, in fact the car might be offline or in-transit. That is how Grab screwing u.