As a seller on 11Street, yes I can confirm that I have been getting very late settlement payments from 11Street. My longest settlement took 1 month plus when their settlement agreement clearly states 3 - 7 working days. Ridiculous.

I am trying to get 11Street to waive the transaction fee since it is their fault in delaying the settlement payment. Small chance but I will keep pressing them.

I know of many other sellers facing the same issue. Also, their customer service department is plain useless. Never once gave me a proper answer or solution. I have since escalated the settlement issue to their customer service team lead (who is also useless). If any of u sellers need their escalation email, pm me. I think it's faster to go through their escalation channel than to go through their customer service department.

I hope they end up like GemFive. 11Street is pretty much a dead e-commerce platform if this goes on for a few more months. I'm now contemplating on shutting down my 11Street seller account and switch over to Shopee.

11Street is one of the worst platform I've ever used.
Closing off my 11Street store soon.

Extremely late settlement. Expect up to 1 - 2 months to get your money back.
For potential sellers deciding to sell on 11Street, my advise to u is... don't.

This post has been edited by teng_08: Oct 13 2018, 08:07 AM

Yes, their customer service is also useless. Always make empty promises to call back.
Request to speak to their supervisor directly.
And get a case number from them.