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> 11 street company having problem

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dewill
post Apr 24 2019, 08:34 AM

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QUOTE(Terence573 @ Apr 23 2019, 05:24 PM)
ask but no reply.....and the voucher expiring that day.

They emel reply and say will refund 14 working days....but y charge to cc in the 1st place i dun understand.

shopee did a better job refunding...at least refund ar the same day.
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shopee didnt refund and keep touring me for fake products their reseller sell online.
i still sending them email since last year!!!
dewill
post Apr 25 2019, 03:16 PM

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QUOTE(Terence573 @ Apr 25 2019, 11:10 AM)
Can u explain wat touring means?

mine refunded yesterday.....luckily coz my cc was nearing due date.
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back few months ago, send email to the cs then ask me to pm reseller.
i pm the reseller and only comeback with auto reply and never response to the matter.
resend email to cs then another cs take over and ask the me to check with the distributor Malaysia.
I call them, and they cant verify your source which purchase from shopee cause the reseller is not from shopee (i also dont know what is the reseller relationship in shopee and shopee wouldnt responsible for it).
I resend the email and a few more different cs take over. Story goes on.

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