As a seller on 11Street, yes I can confirm that I have been getting very late settlement payments from 11Street. My longest settlement took 1 month plus when their settlement agreement clearly states 3 - 7 working days. Ridiculous.

I am trying to get 11Street to waive the transaction fee since it is their fault in delaying the settlement payment. Small chance but I will keep pressing them.

I know of many other sellers facing the same issue. Also, their customer service department is plain useless. Never once gave me a proper answer or solution. I have since escalated the settlement issue to their customer service team lead (who is also useless). If any of u sellers need their escalation email, pm me. I think it's faster to go through their escalation channel than to go through their customer service department.

I hope they end up like GemFive. 11Street is pretty much a dead e-commerce platform if this goes on for a few more months. I'm now contemplating on shutting down my 11Street seller account and switch over to Shopee.

As a seller on 11Street, yes I can confirm that I have been getting very late settlement payments from 11Street. My longest settlement took 1 month plus when their settlement agreement clearly states 3 - 7 working days. Ridiculous.

I am trying to get 11Street to waive the transaction fee since it is their fault in delaying the settlement payment. Small chance but I will keep pressing them.

I know of many other sellers facing the same issue. Also, their customer service department is plain useless. Never once gave me a proper answer or solution. I have since escalated the settlement issue to their customer service team lead (who is also useless). If any of u sellers need their escalation email, pm me. I think it's faster to go through their escalation channel than to go through their customer service department.

I hope they end up like GemFive. 11Street is pretty much a dead e-commerce platform if this goes on for a few more months. I'm now contemplating on shutting down my 11Street seller account and switch over to Shopee.