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> 11 street company having problem

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TSNormalName
post Jun 25 2018, 02:23 PM, updated 8y ago

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My friend is a 11st seller he told me normally the item he sold he will get his payment in 3-4 week . Now his payment got stuck for 2 month's already. Wonder what is happening inside 11st.

This post has been edited by NormalName: Jun 25 2018, 02:24 PM
malaysiaku
post Jun 25 2018, 02:26 PM

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tukar boss?
pikacu
post Jun 25 2018, 02:26 PM

male tag rosak
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maybe 12nd incoming
thesoothsayer
post Jun 25 2018, 02:27 PM

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That's too bad. Hope they don't abscond.
taint8
post Jun 25 2018, 02:28 PM

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QUOTE(NormalName @ Jun 25 2018, 02:23 PM)
My friend is a 11st seller he told me normally the item he sold he will get his payment in 3-4 week . Now his payment got stuck for 2 month's already. Wonder what is happening inside 11st.
*
Closing down..... I doubt can get payment already. Company facing financial problem waiting buyout agreement.

This post has been edited by taint8: Jun 25 2018, 02:28 PM
TreyLey
post Jun 25 2018, 02:28 PM

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lol 11 street still exist?
taint8
post Jun 25 2018, 02:28 PM

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If ur seller there... Gg
DValentine
post Jun 25 2018, 02:29 PM

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celcom no support ka

arh then sk telecom belah je?
hellfire_my
post Jun 25 2018, 02:40 PM

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QUOTE(NormalName @ Jun 25 2018, 02:23 PM)
My friend is a 11st seller he told me normally the item he sold he will get his payment in 3-4 week . Now his payment got stuck for 2 month's already. Wonder what is happening inside 11st.
*
Payment stuck for 2 months. That is a long time. Didn't call and tiu 11street? bruce.gif
Zot
post Jun 25 2018, 02:42 PM

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QUOTE(VBH @ Jun 25 2018, 02:30 PM)
alibaba gonna tapau all
*
Alibaba for traders, AliExpress for consumer, but price sometimes more expensive than even eBay
ylyap
post Jun 25 2018, 02:42 PM

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must be cahflow problem, ggwp soon.

This post has been edited by ylyap: Jun 25 2018, 02:42 PM
Al Puccino
post Jun 25 2018, 02:47 PM

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thanks for the info. avoiding 11th street for now.
netmatrix
post Jun 25 2018, 02:48 PM

The machine... it sees everything.
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Lucky i havent buy anything from them yet. But sellers.... haiiihhh..... bad luck for them.
SUSMarioKart
post Jun 25 2018, 02:50 PM

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Thks.

Will not buy from 11street now. Later pay money, no send goods.

This post has been edited by MarioKart: Jun 25 2018, 02:51 PM
hellfire_my
post Jun 25 2018, 02:52 PM

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any other seller in 11street can confirm if what TS friends says is real?
silentlover
post Jun 25 2018, 02:55 PM

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TS friend = TS

pui
jagged
post Jun 25 2018, 02:55 PM

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Tunggu dia tukar jadi Petaling Street..
cx2531
post Jun 25 2018, 03:11 PM

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QUOTE(hellfire_my @ Jun 25 2018, 02:52 PM)
any other seller in 11street can confirm if what TS friends says is real?
*
i can answer this.

last time (1 year ago) within 3 days will get payment, they delay it to 7 - 14 working days (last few months).

but however, alot of transaction after 1 month i am still not getting money until i keep call in and they talk nonsense + checking, then next week baru get.

so what do u think about their financial ?
SonnyCooL
post Jun 25 2018, 03:13 PM

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too much of voucher and voucher thing
hellfire_my
post Jun 25 2018, 03:15 PM

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QUOTE(cx2531 @ Jun 25 2018, 03:11 PM)
i can answer this.

last time (1 year ago) within 3 days will get payment, they delay it to 7 - 14 working days (last few months).

but however, alot of transaction after 1 month i am still not getting money until i keep call in and they talk nonsense + checking, then next week baru get.

so what do u think about their financial ?
*
Thanks for your feedback, i guess bad news for seller. sweat.gif
evilsmile
post Jun 25 2018, 03:16 PM

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https://www.thestar.com.my/business/busines...il-in-11street/

last few months got another rm90 million investment into 11st, not enough to keep it afloat?
Guenhwyvar
post Jun 25 2018, 03:16 PM

Might be on tilt. Might be, I don't care.
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Sounds like in trouble, never really like 11th street anyway. sweat.gif
sykz
post Jun 25 2018, 03:17 PM

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Pending buyout right? My source said its ecommerce giant from Taiwan. Dont know true or not.
imperialrealcs
post Jun 25 2018, 03:17 PM

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luckily i stop trading at 11st.
not only their commission charges sky high, their support also sucks where we need to manage own transport and communication with customers. means their commission is just payment for using their web unlike lazada (although is getting worst) and shopee.
dai sei la
ihm11
post Jun 25 2018, 03:19 PM

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nvr buyed anything from them b4

they just dun appeal to me
HuorEarfalas
post Jun 25 2018, 03:22 PM

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This drama i heard from my online retail friend say is already ongoing since near end of 2017
NyOx
post Jun 25 2018, 03:23 PM

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QUOTE(PuDing92 @ Jun 25 2018, 04:12 PM)
oh shit, just bought something at 11street
*
same with me. just purchase yesterday!! ohhh snap !!1
num123
post Jun 25 2018, 03:41 PM

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QUOTE(pikacu @ Jun 25 2018, 02:26 PM)
maybe 12nd incoming
*
erhmargerd

how do you read 12nd? tongue.gif
gogocan
post Jun 25 2018, 03:50 PM

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Damn..betul ke..i bought a lot from 11street.almost monthly.
honeydeal
post Jun 25 2018, 03:51 PM

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beli xiaomi powerbank from one of the seller, took more than one week to delivery my item. first time and last time for 11street.
sultanmurka
post Jun 25 2018, 03:51 PM

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sudahlah harga barang mahal.. penghantaran pun mahal.. baik tutup sahaja.
iGamer
post Jun 25 2018, 04:00 PM

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QUOTE(sultanmurka @ Jun 25 2018, 03:51 PM)
sudahlah harga barang mahal.. penghantaran pun mahal.. baik tutup sahaja.
*
It's product/seller dependent lah, I always compare Lazada/11st/Shopee and have bought from all three, no one site confirmed cheapest.
sultanmurka
post Jun 25 2018, 04:03 PM

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QUOTE(iGamer @ Jun 25 2018, 04:00 PM)
It's product/seller dependent lah, I always compare Lazada/11st/Shopee and have bought from all three, no one site confirmed cheapest.
*
shopee barang lebih murah dari lazada.. cuma kadang kadang ada kos penghantaran. Manakala Lazada percuma. 11st adalah lebih mahal dari dua yang lain. termasuk penghantaran.
myasiahobby
post Jun 25 2018, 04:05 PM

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My cousin is seller i think he stuck 5-6k
megakeygen_zero
post Jun 25 2018, 04:08 PM

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phew i bought 2.5k laptop there luckily sampai on time.

pls don't die like Gemfive
rotloi
post Jun 25 2018, 04:14 PM

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lee min ho endorse power no longer sustain ?
alexander3133
post Jun 25 2018, 04:14 PM

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Cukur my phone also sampai on time, will stop shopping on 11st for now until there is further news.
iGamer
post Jun 25 2018, 04:16 PM

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QUOTE(sultanmurka @ Jun 25 2018, 04:03 PM)
shopee barang lebih murah dari lazada.. cuma kadang kadang ada kos penghantaran. Manakala Lazada percuma. 11st adalah lebih mahal dari dua yang lain. termasuk penghantaran.
*
Lazada got 7/14 days return policy, when buying more pricey items, better get option to return especially when we not sure the item really up to our expectation. 11 street with given coupon most of the time cheaper than Lazada.

Mostly only use shopee for very cheap items.
neosan2806
post Jun 25 2018, 04:16 PM

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QUOTE(hellfire_my @ Jun 25 2018, 02:52 PM)
any other seller in 11street can confirm if what TS friends says is real?
*
Fake, im getting my payment in 14 days.
NinjaSteel
post Jun 25 2018, 04:18 PM

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Parking for research.
iGamer
post Jun 25 2018, 04:18 PM

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TS to be blamed if 11St close down........ thanks to bad publicity by TS sweat.gif
Chosen one
post Jun 25 2018, 04:20 PM

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from what i heard its industry espionage
replicator
post Jun 25 2018, 04:22 PM

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I cancelled my order on 6th June and they already charge my credit card. Supposedly I will get refund in 7-14 days. Let's see.
taint8
post Jun 25 2018, 04:24 PM

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QUOTE(iGamer @ Jun 25 2018, 04:18 PM)
TS to be blamed if 11St close down........ thanks to bad publicity by TS sweat.gif
*
U think here so powerful meh.... Its not even 4 pages. Can kolos thred lo

This post has been edited by taint8: Jun 25 2018, 04:24 PM
isr25
post Jun 25 2018, 04:24 PM

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Dying...

http://www.theedgemarkets.com/article/puc-...reet-down-rm40m

KUALA LUMPUR (June 12): PUC Bhd has settled for a RM40 million investment in e-commerce platform 11Street Malaysia, less than half the RM90 million it had initially considered.

In a filing with the stock exchange today, PUC said its wholly-owned PUC Ventures Sdn Bhd (PUCV) has inked a share subscription agreement (SSA) with Celcom Planet Sdn Bhd, following a termsheet entered into on April 19.

“Pursuant to the SSA, PUC Ventures has agreed to subscribe to 12.348% equity interest in Celcom Planet for a total cash consideration of RM40 million, instead of subscribing for up to 24% equity interest in Celcom Planet for a total cash consideration of up to RM90 million,” read the filing.

The subscription includes a 1.72% equity interest in Celcom Planet, which was a done deal on April 24.

Concurrent with the execution of the SSA, PUC and PUCV also inked an amended and restated shareholders' agreement with Celcom Planet, SK Planet Global Holdings Pte Ltd (SKP) and Axiata Digital Services Sdn Bhd (ADS).

On completion of the investment, SKP will own a 44.7% stake in Celcom Planet, while ADS will have 42.9%.

Celcom Planet owns and operates 11Street Malaysia, one of the largest e-commerce companies here which originated from South Korea under the management of SK Planet Co Ltd.

However, Celcom Planet was loss-making as at end-2017, incurring a net loss of approximately RM129 million with net liabilities at some RM104 million, according to PUC’s exchange filing today.

So long as PUC is able to offer agreed strategic value propositions to 11Street, and competitive market prices and terms to Celcom Planet, PUC shall be appointed the preferred marketing partner, the preferred payment gateway service provider, and the preferred technology provider.

The investment — which does not require shareholders’ approval — is expected to be completed by the third quarter of 2018.

Shares in PUC slid one sen or 4.76% to close at 20 sen today after 13.14 million shares exchanged hands, valuing it at a market capitalisation of RM318.35 million.
iGamer
post Jun 25 2018, 04:30 PM

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QUOTE(taint8 @ Jun 25 2018, 04:24 PM)
U think here so powerful meh.... Its not even 4 pages. Can kolos thred lo
*
All viral rumor start from somewhere, this one could be from /k biggrin.gif
TSNormalName
post Jun 25 2018, 04:48 PM

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QUOTE(cx2531 @ Jun 25 2018, 03:11 PM)
i can answer this.

last time (1 year ago) within 3 days will get payment, they delay it to 7 - 14 working days (last few months).

but however, alot of transaction after 1 month i am still not getting money until i keep call in and they talk nonsense + checking, then next week baru get.

so what do u think about their financial ?
*
I see guess they really having problem . Sad
SUSGibeDeMuny
post Jun 25 2018, 04:52 PM

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moga bankrupt
gogocan
post Jun 25 2018, 05:24 PM

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Habis laa TS ke sue dgn 11street
thesoothsayer
post Jun 25 2018, 05:27 PM

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QUOTE(iGamer @ Jun 25 2018, 04:16 PM)
Lazada got 7/14 days return policy, when buying more pricey items, better get option to return especially when we not sure the item really up to our expectation. 11 street with given coupon most of the time cheaper than Lazada.

Mostly only use shopee for very cheap items.
*
Most of the things I'm buying, it's cheaper on 11street. Hope they don't bungkus.
WinkyJr
post Jun 25 2018, 05:32 PM

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my friend manager there already cabut awal2
wonder what happen
NightHeart
post Jun 25 2018, 05:45 PM

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Every single e-marketplace platform in Malaysia isn’t making money from their business operations. The moment their funding dries up or funder pulls out; game over. Their business model just ain’t sustainable.
TSNormalName
post Jun 25 2018, 05:50 PM

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QUOTE(NightHeart @ Jun 25 2018, 05:45 PM)
Every single e-marketplace platform in Malaysia isn’t making money from their business operations. The moment their funding dries up or funder pulls out; game over. Their business model just ain’t sustainable.
*
Sad but true
Luotangjiinrain
post Jun 25 2018, 07:02 PM

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late payment coz transition period? btw, they gt hutang employee salary?
everest
post Jun 25 2018, 07:08 PM

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QUOTE(Al Puccino @ Jun 25 2018, 02:47 PM)
thanks for the info. avoiding 11th street for now.
*
KingArthurVI
post Jun 25 2018, 07:08 PM

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Sucks if they close down, we need more e-commerce platform to keep things competitive in the industry otherwise no reason for Lazada/Shoppee etc to improve
cfyong2020
post Jun 25 2018, 08:25 PM

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11street got 36 month installment myk gooding
smallcrab
post Jun 25 2018, 08:27 PM

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Is Lazada even making money now???
predatorX
post Jun 25 2018, 09:17 PM

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QUOTE(hellfire_my @ Jun 25 2018, 02:52 PM)
any other seller in 11street can confirm if what TS friends says is real?
*
may b TS friend got problem kot, the company i work, the 11street store still same, about 1 month will receive payment.
cringe
post Jun 25 2018, 09:28 PM

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I saw some of friends that used to work at 11street semua cabut lari cari kerja lain..

Something is wrong
edifgrto
post Jun 25 2018, 09:31 PM

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Really??? Two months no payment???
wotvr
post Jun 25 2018, 09:39 PM

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I bought new phone from 11st still ok. Received after 2-3 days. For sellers, not sure when they get their money. I don't think 11st can run away with the money. I think maybe got internal management problem.
Phoenix_KL
post Jun 25 2018, 09:40 PM

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chapter 11?
PJng
post Jun 26 2018, 12:35 AM

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First time more that 1 week did not ship
Order during raya, after raya show preparing
Until now nothing even i ask on seller,
No reply
ZeneticX
post Jun 26 2018, 12:37 AM

stars for what
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I shop frequently at 11street, because they're the only one accept AMEX lol

Just bought some stuffs on Sunday. Today shipped out already

This post has been edited by ZeneticX: Jun 26 2018, 12:38 AM
sakuraboo
post Jun 26 2018, 12:49 AM

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I bought tissue from 11 street

Maybe I should return it because the seller needs the tissue to cry more than I do
john123x
post Jun 26 2018, 12:51 AM

Look at all my stars!!
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aw, kinda sad, generally i prefer 11street, they got 36 month installment
stupiak07
post Jun 26 2018, 12:57 AM

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Tp seller will be very sad
steadystream
post Jun 26 2018, 01:00 AM

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11street suck , interface look messy like old website
SonnyCooL
post Jun 26 2018, 01:29 AM

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QUOTE(smallcrab @ Jun 25 2018, 08:27 PM)
Is Lazada even making money now???
*
do they need to make money under ali umbrella ? as long it generate good transaction rate and market share, capitalize market will pay .....
ah_suknat
post Jun 26 2018, 01:37 AM

whoooooooooooooop
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QUOTE(taint8 @ Jun 25 2018, 08:24 AM)
U think here so powerful meh.... Its not even 4 pages. Can kolos thred lo
*
You mean you didnt know the maxis story?

It all start from here in /k


Inb4 machabagichanla
ah_suknat
post Jun 26 2018, 01:39 AM

whoooooooooooooop
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QUOTE(NightHeart @ Jun 25 2018, 09:45 AM)
Every single e-marketplace platform in Malaysia isn’t making money from their business operations. The moment their funding dries up or funder pulls out; game over. Their business model just ain’t sustainable.
*
How come not making money?
NinjaSteel
post Jun 26 2018, 02:04 AM

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QUOTE(ah_suknat @ Jun 26 2018, 01:37 AM)
You mean you didnt know the maxis story?

It all start from here in /k
Inb4 machabagichanla
*
What story? blink.gif
Pyromanix
post Jun 26 2018, 02:12 AM

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As much as I prefer got many ecommerce players in Malaysia so that the industry stay competitive, I kinda hate 11street....and no surprise it went bungkus.

Its support sucks, and my account there got banned while in the process of a huge refund because katanya I got dupe account ( even though I only have 1 ). I ask which part got duplicate, they said can't find...ended up my refund taking longer. After I finally got my refund after so many unnecessary followups, I mmg stay away from 11street and advise everyone I know to do the same.
NightHeart
post Jun 26 2018, 02:16 AM

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QUOTE(ah_suknat @ Jun 26 2018, 01:39 AM)
How come not making money?
*
They’re spending more than they’re earning.
cicak.fakir
post Jun 26 2018, 02:24 AM

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don't like 11street.
hampir kesemua item perlu diimport, pada harga tidak masuk budget.
vanhoe0
post Jun 26 2018, 06:33 AM

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QUOTE(replicator @ Jun 25 2018, 04:22 PM)
I cancelled my order on 6th June and they already charge my credit card. Supposedly I will get refund in 7-14 days.  Let's see.
*
Refund? Good luck my friend.
meteoraniac
post Jun 26 2018, 07:22 AM

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Shopee cheaper and delivery faster, like 1-2 days

Xiaomi cctv 70~ compared to 11street around 100...
ah_suknat
post Jun 26 2018, 08:44 AM

whoooooooooooooop
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QUOTE(NinjaSteel @ Jun 25 2018, 06:04 PM)
What story? blink.gif
*
https://forum.lowyat.net/topic/3890167#entry79038541

The story got viral-ed in social media, many people change from maxis, maxis share price dropped alot, the CEO make video to apologize.
hellfire_my
post Jun 26 2018, 09:27 AM

On my way
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QUOTE(meteoraniac @ Jun 26 2018, 07:22 AM)
Shopee cheaper and delivery faster, like 1-2 days

Xiaomi cctv 70~ compared to 11street around 100...
*
11street got charge seller for transaction fee. That's why all the seller needs to markup the price.
TheEvilMan
post Jun 26 2018, 09:30 AM

囧囧囧囧囧囧囧囧囧囧囧囧
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Se7en should buy 11street
Then u get 7-11street

This post has been edited by TheEvilMan: Jun 26 2018, 09:30 AM
TSNormalName
post Jun 26 2018, 02:47 PM

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Malaysia e-commerce still not very good to buy stuff below rm100 still ok . Anything over rm100 need think & research carefully.
replicator
post Jun 26 2018, 02:59 PM

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QUOTE(vanhoe0 @ Jun 26 2018, 06:33 AM)
Refund? Good luck my friend.
*
I just got mine today thumbup.gif
doppatroll
post Jun 26 2018, 03:02 PM

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11 street had no attractive fast delivery....all delivery from overseas even so some of the item ship from other country
MegaThroned
post Jun 26 2018, 03:07 PM

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Alaaa just found out item want to buy cheaper at 11street compared to lazada. Now dont dare to buy it.
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post Jun 26 2018, 04:45 PM

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QUOTE(num123 @ Jun 25 2018, 03:41 PM)
erhmargerd

how do you read 12nd?  tongue.gif
*
one second tongue.gif
DValentine
post Jun 26 2018, 04:52 PM

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QUOTE(smallcrab @ Jun 25 2018, 08:27 PM)
Is Lazada even making money now???
*
tanya taobao jack ma
UpsideDownYeah
post Jun 26 2018, 05:13 PM

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Shopee mcm ada potensi
yeezai
post Jun 26 2018, 05:20 PM

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stop selling with them then
Kravo
post Jun 26 2018, 05:28 PM

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His $ got songklap-ed
Kasihan
SUSRyuGW90
post Jun 26 2018, 05:47 PM

On my way
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I received a tracking number
But when I tracked it, no record found

Should I wait till tomorrow?
kopiPeng
post Jun 26 2018, 06:11 PM

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No wonder since last month their merchant team dam aggresively approach me ask me push sales & stuff. Lucky i no layan them, if not i also up car whistling.gif

To all buyer. Just calm down and buy whatever you want on 11street. this will only affect seller. You shall receive your item as long as seller is active.

Anyway i still getting their payment until yesterday. Just slow, but still will get chun chun payment.

unlike ladada payment not chun ranting.gif

This post has been edited by kopiPeng: Jun 26 2018, 06:13 PM
NinjaSteel
post Jun 26 2018, 06:34 PM

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QUOTE(TheEvilMan @ Jun 26 2018, 09:30 AM)
Se7en should buy 11street
Then u get 7-11street
*
How much the company worth? hmm.gif
JimbeamofNRT
post Jun 26 2018, 08:08 PM

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QUOTE(NormalName @ Jun 25 2018, 02:23 PM)
My friend is a 11st seller he told me normally the item he sold he will get his payment in 3-4 week . Now his payment got stuck for 2 month's already. Wonder what is happening inside 11st.
*
big boss ListenToTheWind

is it true or isolated case only?
JimbeamofNRT
post Jun 26 2018, 08:09 PM

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QUOTE(NinjaSteel @ Jun 26 2018, 06:34 PM)
How much the company worth? hmm.gif
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£2
JimbeamofNRT
post Jun 26 2018, 08:10 PM

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QUOTE(cx2531 @ Jun 25 2018, 03:11 PM)
i can answer this.

last time (1 year ago) within 3 days will get payment, they delay it to 7 - 14 working days (last few months).

but however, alot of transaction after 1 month i am still not getting money until i keep call in and they talk nonsense + checking, then next week baru get.

so what do u think about their financial ?
*
money game
JimbeamofNRT
post Jun 26 2018, 08:11 PM

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QUOTE(PuDing92 @ Jun 25 2018, 03:12 PM)
oh shit, just bought something at 11street
*
user posted image
ListenToTheWind
post Jun 26 2018, 09:17 PM

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QUOTE(JimbeamofNRT @ Jun 26 2018, 08:08 PM)
big boss ListenToTheWind

is it true or isolated case only?
*
Tak pasti le I long time no deal with 11st.

Btw, how soon you get the payment depend on the buyer lar.

If buyer fast-fast confirm your order, your payment also fast-fast kena release la
ey3zack
post Jul 20 2018, 02:22 PM

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ya but now 11st dont incentivise the buyer to confirm their order upon receipt of product. last time they give points for confirming product and writing comment to build credibility. so buyer dont really want to confirm/leave comment unless they have any issues with the product

This post has been edited by ey3zack: Jul 20 2018, 02:23 PM
SKL DIY UPTOWN
post Jul 27 2018, 05:02 PM

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My payment from 11 Street has been delayed since the beginning of the month. The status of the settlement shown that "transfer in progress" and it is still the same status until today. Settlement has been pending for around 1 month. We have tried to contact 11 street but the they keep asking us to wait for 24 hour to 48 hours for the relevant department to contact us. However, we didn't received any call from them. Each time we call, the same answer was given. I also noticed that lots of sellers from 11 street also facing the same issues. Please update us, if you have any latest news regarding 11 street. Thanks.
SKL DIY UPTOWN
post Jul 27 2018, 05:09 PM

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QUOTE(JimbeamofNRT @ Jun 26 2018, 08:08 PM)
big boss ListenToTheWind

is it true or isolated case only?
*
Lots of seller being affected. We also haven"t received the settlement yet since 1st of July.
JimbeamofNRT
post Jul 27 2018, 09:43 PM

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QUOTE(SKL DIY UPTOWN @ Jul 27 2018, 05:02 PM)
My payment from 11 Street has been delayed since the beginning of the month. The status of the settlement shown that "transfer in progress" and it is still the same status until today. Settlement has been pending for around 1 month. We have tried to contact 11 street but the they keep asking us to wait for 24 hour to 48 hours for the relevant department to contact us. However, we didn't received any call from them. Each time we call, the same answer was given. I also noticed that lots of sellers from 11 street also facing the same issues. Please update us, if you have any latest news regarding 11 street. Thanks.
*
almost a month!
SUSskyblack4492
post Jul 27 2018, 09:58 PM

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11 street gooding business yo. all seller product selling fast waiting payment lol.
ohman
post Jul 27 2018, 10:00 PM

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QUOTE(Zot @ Jun 25 2018, 02:42 PM)
Alibaba for traders, AliExpress for consumer, but price sometimes more expensive than even eBay
*
You noob know aliexpress/alibaba/taobao= platform? They dont control the price.
TSNormalName
post Jul 28 2018, 12:12 PM

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So still a lot seller payment got delay. Now they have no more 24-36 months installment....
Chowda
post Jul 28 2018, 12:19 PM

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QUOTE(NightHeart @ Jun 25 2018, 05:45 PM)
Every single e-marketplace platform in Malaysia isn’t making money from their business operations. The moment their funding dries up or funder pulls out; game over. Their business model just ain’t sustainable.
*
QUOTE(NormalName @ Jun 25 2018, 05:50 PM)
Sad but true
*
I guess we can expect the return of brick and mortar business and retail
malibuchong
post Jul 28 2018, 12:29 PM

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gone case....
nicole_4ever
post Jul 28 2018, 12:31 PM

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I use to buy RM11 shoe from 11 street..sad.
thesoothsayer
post Jul 28 2018, 12:37 PM

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Hmm... that bad, eh? Met a relative whose wife's working there. Said the company's in pretty bad shape financially.

But this online retail platform game is a lose-lose for everybody except wise consumers and delivery companies. A lot of manufacturers and retailers being squeezed and the platforms are losing money trying to gain users through incentives like coupons.

Will be interesting to see who are the last men standing for online platform and brick & mortar retailers.
shirohamada
post Jul 28 2018, 12:46 PM

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in jack we trust.
Zot
post Jul 28 2018, 01:47 PM

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QUOTE(ohman @ Jul 27 2018, 10:00 PM)
You noob know aliexpress/alibaba/taobao= platform? They dont control the price.
*
I know the la. Alibaba price cheap because volume buy. Now that Lazada is also Alibaba what.

Lazada, Shopee, Lelong ... do you know that smae shop sell different price? Sometime different shop name but same owner and the price different a lot. I'm not that noob. tongue.gif
teehk_tee
post Jul 28 2018, 01:56 PM

ไม่เป็นไร
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The pymt cycle is slower d. But still getting my 5 digit a month
ALeUNe
post Jul 28 2018, 01:58 PM

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Bought a Teclast Master T10 9.7" Android tablet last month.
Bought a 3200MBps M.2 SSD last week.

All good.
TSNormalName
post Jul 28 2018, 02:17 PM

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QUOTE(thesoothsayer @ Jul 28 2018, 12:37 PM)
Hmm... that bad, eh? Met a relative whose wife's working there. Said the company's in pretty bad shape financially.

But this online retail platform game is a lose-lose for everybody except wise consumers and delivery companies. A lot of manufacturers and retailers being squeezed and the platforms are losing money trying to gain users through incentives like coupons.

Will be interesting to see who are the last men standing for online platform and brick & mortar retailers.
*
Looks like they not making any money at all. Sad
teng_08
post Jul 28 2018, 02:20 PM

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As a seller on 11Street, yes I can confirm that I have been getting very late settlement payments from 11Street. My longest settlement took 1 month plus when their settlement agreement clearly states 3 - 7 working days. Ridiculous.

I am trying to get 11Street to waive the transaction fee since it is their fault in delaying the settlement payment. Small chance but I will keep pressing them.

I know of many other sellers facing the same issue. Also, their customer service department is plain useless. Never once gave me a proper answer or solution. I have since escalated the settlement issue to their customer service team lead (who is also useless). If any of u sellers need their escalation email, pm me. I think it's faster to go through their escalation channel than to go through their customer service department.

I hope they end up like GemFive. 11Street is pretty much a dead e-commerce platform if this goes on for a few more months. I'm now contemplating on shutting down my 11Street seller account and switch over to Shopee.


thesoothsayer
post Jul 28 2018, 02:42 PM

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QUOTE(NormalName @ Jul 28 2018, 02:17 PM)
Looks like they not making any money at all. Sad
*
That's an understatement. Net loss of over 100M last year.

http://www.theedgemarkets.com/article/puc-...reet-down-rm40m
john123x
post Jul 28 2018, 02:54 PM

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QUOTE(NormalName @ Jul 28 2018, 12:12 PM)
So still a lot  seller payment got delay. Now they have no more 24-36 months installment....
*
wow, i didnt even notice 24 and 36 month installment gone.

kinda sad, 36 month installment is the only reason i stick with 11street.

This post has been edited by john123x: Jul 28 2018, 02:55 PM
TSNormalName
post Jul 28 2018, 06:00 PM

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QUOTE(john123x @ Jul 28 2018, 02:54 PM)
wow, i didnt even notice 24 and 36 month installment gone.

kinda sad, 36 month installment is the only reason i stick with 11street.
*
Yeah 36 month instalment is the best thing so sad now gone , maybe 11street later also gone like their 36 month installment. sad.gif

This post has been edited by NormalName: Jul 28 2018, 06:01 PM
alexkwok
post Aug 21 2018, 01:05 PM

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QUOTE(SKL DIY UPTOWN @ Jul 27 2018, 05:02 PM)
My payment from 11 Street has been delayed since the beginning of the month. The status of the settlement shown that "transfer in progress" and it is still the same status until today. Settlement has been pending for around 1 month. We have tried to contact 11 street but the they keep asking us to wait for 24 hour to 48 hours for the relevant department to contact us. However, we didn't received any call from them. Each time we call, the same answer was given. I also noticed that lots of sellers from 11 street also facing the same issues. Please update us, if you have any latest news regarding 11 street. Thanks.
*
I also got delay from 11s of my settlement. Called their careline, they also asked me to wait and keep on apologized.
I didn't scold them any. But got one order pending now and not dare to send out.
Later i inform customer to buy at my laz store then.
alexander3133
post Aug 21 2018, 01:08 PM

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I guess they are doing restructuring.

http://global.11st.co.kr/html/en/main_en.html

Attached Image
khainiz94
post Aug 22 2018, 09:16 PM

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The next Gemfive.
I buy two things from 11Street and all arrive safely.
LG TV and Galaxy S9
ALeUNe
post Aug 22 2018, 11:27 PM

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QUOTE(Hogwarts4Life @ Aug 22 2018, 09:01 PM)
How's the tablet's battery?
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Acceptable battery life.
6-7 hours youtube videos.
xXTeslaXx
post Aug 23 2018, 12:51 AM

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Sales on 11 street are definitely slower vs shopee
DValentine
post Aug 23 2018, 01:15 AM

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fark

This post has been edited by DValentine: Aug 23 2018, 01:16 AM
DValentine
post Aug 23 2018, 01:18 AM

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QUOTE(alexander3133 @ Aug 21 2018, 01:08 PM)
I guess they are doing restructuring.

http://global.11st.co.kr/html/en/main_en.html

Attached Image
*
QUOTE(Optimus90 @ Aug 22 2018, 08:45 PM)
Maybe separate from parent company to get more funding?
*
owai iNi kolea punya 11street lain citer

marehsia one puc ventures oledi pump money (altho not pump as much as it first announced)


SK Telecoom separate Korea 11street

This post has been edited by DValentine: Aug 23 2018, 02:06 AM
vexus
post Aug 23 2018, 01:23 AM

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Shopee also losing $$$
a13solut3
post Aug 28 2018, 04:10 PM

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Bumping this up for awareness. I also kena.
CoffeeDude
post Aug 28 2018, 04:21 PM

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QUOTE(a13solut3 @ Aug 28 2018, 04:10 PM)
Bumping this up for awareness. I also kena.
*
how you kena?
a13solut3
post Aug 28 2018, 04:22 PM

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QUOTE(CoffeeDude @ Aug 28 2018, 04:21 PM)
how you kena?
*
https://forum.lowyat.net/topic/4646407
13th
post Sep 1 2018, 08:30 AM

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QUOTE(NormalName @ Jul 28 2018, 06:00 PM)
Yeah 36 month instalment is the best thing so sad now gone , maybe 11street later also gone like their 36 month installment. sad.gif
*
any other sites of 36 month installment
satanchild
post Sep 20 2018, 04:55 PM

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QUOTE(NormalName @ Jun 25 2018, 02:23 PM)
My friend is a 11st seller he told me normally the item he sold he will get his payment in 3-4 week . Now his payment got stuck for 2 month's already. Wonder what is happening inside 11st.
*
Dear all, I'm 11 Street Seller. I have balance RM1329 in 11Street account not getting transfer for 1 month already. I already made a police report today. I'm asking all 11 Street Seller to go make police report, and gather together to make a law suit against 11Street as soon as possible.
DValentine
post Sep 20 2018, 05:01 PM

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QUOTE(satanchild @ Sep 20 2018, 04:55 PM)
Dear all, I'm 11 Street Seller. I have balance RM1329 in 11Street account not getting transfer for 1 month already. I already made a police report today. I'm asking all 11 Street Seller to go make police report, and gather together to make a law suit against 11Street as soon as possible.
*
wtf tarak kasi wang

apa lagi protest ramai ramai depan kl sentral
TSNormalName
post Sep 21 2018, 10:51 AM

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QUOTE(satanchild @ Sep 20 2018, 04:55 PM)
Dear all, I'm 11 Street Seller. I have balance RM1329 in 11Street account not getting transfer for 1 month already. I already made a police report today. I'm asking all 11 Street Seller to go make police report, and gather together to make a law suit against 11Street as soon as possible.
*
Very sad being a seller in 11st hope you get back your money soon.
satanchild
post Sep 21 2018, 01:13 PM

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QUOTE(a13solut3 @ Aug 28 2018, 04:10 PM)
Bumping this up for awareness. I also kena.
*
Please contact me. I want to help all of us.
afoka
post Sep 21 2018, 01:17 PM

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heck shopee more visitor than 1th street...coz tons of fake product...
psyduck89
post Sep 21 2018, 01:20 PM

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11street dont have great discount... thats why zap lap soon...

Faster throw us more discount coupon then u will survive...
Intoproperty
post Sep 25 2018, 08:55 PM

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QUOTE(alexkwok @ Aug 21 2018, 01:05 PM)
I also got delay from 11s of my settlement. Called their careline, they also asked me to wait and keep on apologized.
I didn't scold them any. But got one order pending now and not dare to send out.
Later i inform customer to buy at my laz store then.
*
Hey guys, any update for the 11street seller payment problem? I sent email to them about they still owe me payment for months but they keep saying that waiting top management investigation. How should we do so in this case?

Should we raise a law case against 11stree to freeze their assets?
unknown warrior
post Sep 25 2018, 08:59 PM

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so, should stop buying from 11street?

This is quite bad....if buy later seller dun want to deliver how?
IReallyNeed Answers
post Sep 25 2018, 09:02 PM

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QUOTE(NormalName @ Jun 25 2018, 02:23 PM)
My friend is a 11st seller he told me normally the item he sold he will get his payment in 3-4 week . Now his payment got stuck for 2 month's already. Wonder what is happening inside 11st.
*
Merging with Presto
jfleong
post Sep 25 2018, 09:10 PM

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QUOTE(unknown warrior @ Sep 25 2018, 08:59 PM)
so, should stop buying from 11street?

This is quite bad....if buy later seller dun want to deliver how?
*
I already kena. Seller refuse to ship out because 11street not making payment. Don't want to close shop scared 11street don't want to pay . I contacted her baru cancel order. Contacted 11street and they said cannot reveal too much , internal process. Shop still open.
kuci_mayong
post Sep 25 2018, 11:57 PM

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Last time 11street had 24-36 month installment option. Now max 12 month only. Miss those days.

This post has been edited by kuci_mayong: Sep 25 2018, 11:57 PM
unknown warrior
post Sep 25 2018, 11:59 PM

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QUOTE(jfleong @ Sep 25 2018, 09:10 PM)
I already kena. Seller refuse to ship out because 11street not making payment. Don't want to close shop scared 11street don't want to pay . I contacted her baru cancel order. Contacted 11street and they said cannot reveal too much , internal process. Shop still open.
*
bangwall.gif mad.gif

11 street gave me 50% discount voucher...... sad.gif

dare not use...
fullmetalneko
post Sep 26 2018, 10:59 AM

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Damn..just signed up yesterday to purchase an item from them. Seems like it is already being delivered by the courier luckily.
Isn't this company under Celcom or something..still have financial problems? hmm.gif
netstore
post Sep 29 2018, 10:55 AM

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Today we cancelled our 1st 11 Street order (forgotten it even existed) and closed down the store, because our colleague is a 11 street beauty product seller, and she has not gotten her settlement for 2 months plus already..

Bye Bye 11Street.
Dragonflyz
post Oct 2 2018, 11:36 AM

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Anybody has the contact for this seller? Andy's Gadget
I wanna claim warranty for a phone that I bought.

11street customer service has been useless in helping out with the situation.
It has almost been a month since I contacted them, the phone can't be used at all now.

The phone is an Imported set.
There was no warranty card and no invoice, so I have no contact of the seller.
I tried to be patient and give a little faith towards 11street's customer service team.
But I don't think it's wise for me to drag this any longer.
Hope that someone could help me out.
forexengineer89
post Oct 10 2018, 12:07 AM

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Any of you got the settlement within this oct 2018? MOney stuck walla wei... oh sad.gif
deathTh3Cannon
post Oct 10 2018, 12:31 AM

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teng_08
post Oct 13 2018, 08:06 AM

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11Street is one of the worst platform I've ever used.
Closing off my 11Street store soon.

Extremely late settlement. Expect up to 1 - 2 months to get your money back.
For potential sellers deciding to sell on 11Street, my advise to u is... don't.

This post has been edited by teng_08: Oct 13 2018, 08:07 AM
gastacopz
post Oct 13 2018, 08:15 AM

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my recent purchase with 11st from Direct D dupe store...

delayed shipment, supposedly 1st October, but none till 10th..due to their delay payment from 11st..

dua2 bodoh....called 11st, never get back to me eveb they promised they will..
request cancellation from seller, oso delayed... till now not approved...

11streetdirectd
teng_08
post Oct 13 2018, 08:26 AM

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QUOTE(gastacopz @ Oct 13 2018, 08:15 AM)
my recent purchase with 11st from Direct D dupe store...

delayed shipment, supposedly 1st October, but none till 10th..due to their delay payment from 11st..

dua2 bodoh....called 11st, never get back to me eveb they promised they will..
request cancellation from seller, oso delayed... till now not approved...

11streetdirectd
*
Yes, their customer service is also useless. Always make empty promises to call back.
Request to speak to their supervisor directly.
And get a case number from them.
thesoothsayer
post Oct 13 2018, 08:31 AM

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Seems like it's getting worse. Some sellers have stopped sending stuff already, I think.
yorae9
post Oct 15 2018, 11:02 AM

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I am still waiting one payment from 11street with transfer date 21.09.18, until now , they still showing "Transfer in progress" lol
I called to customer service, they say will refer case to finance department and call back again if no response. sad.gif
gg la like this

This post has been edited by yorae9: Oct 15 2018, 11:07 AM
rinmomo
post Oct 15 2018, 04:17 PM

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I've been selling on 11street for few years and I cannot tahan anymore sad.gif I fulfill all orders but did not receive a penny from 11st for months !

I don't make big income from 11st, I sell for earning some extra pocket money only. But now!!!! I send out orders everyday, I don't make any money but owe money to a supplier!

From yesterday I already cancel all orders and contact buyer one by one, asking them to buy from me directly, luckily all of them ok with it.

I scare to close my store also, later 11st don't want pay me how? sad.gif
eugenecctan
post Oct 17 2018, 03:35 PM

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Wah, no wonder my phone purchase from 11street T-mobile until now also not ship out. But my recent aircond purchase with them was OK.
zizou10
post Oct 17 2018, 03:59 PM

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damn, just bought something from 11st, did not get any updates from seller. posted my question on the item page, then seller ask to call them. guess what, 11st owe them 200k, hence they stop sending their product to buyer. Advise to cancel my order then wait for refund. Issue is, how long it's gonna take to get my refund. cry.gif cry.gif cry.gif
yeeck
post Oct 17 2018, 10:50 PM

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11street contact number no longer working since Oct 9th 2018. Looks like they are indeed in trouble!
EatFriesEggs
post Oct 17 2018, 10:58 PM

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oh god... i just ordered a wifi adaptor from 11street
meteoraniac
post Oct 17 2018, 11:06 PM

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buyers move on from 11street.. sounds like its gonna be penipu scammer site liao

sellers, all the best in reclaiming ur money!
JimbeamofNRT
post Oct 17 2018, 11:27 PM

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QUOTE(yeeck @ Oct 17 2018, 10:50 PM)
11street contact number no longer working since Oct 9th 2018. Looks like they are indeed in trouble!
*
11street.my is owned and operated under Celcom Planet Sdn. Bhd. (1113867-K)

Copyright © Celcom Planet Sdn. Bhd., a joint venture between Axiata Digital Services Sdn Bhd, SK Planet Ltd and PUC Ventures Sdn Bhd. All Rights Reserved.
PCI DSS








ah....
Min Hyo
post Oct 17 2018, 11:58 PM

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damn i just bought led tv from them through boost wallet. should i request cancel now?
Neo8663
post Oct 18 2018, 12:02 AM

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QUOTE(vexus @ Aug 23 2018, 01:23 AM)
Shopee also losing $$$
*
Just buy my phone here. Lucky arrived
NubPro
post Oct 18 2018, 12:35 AM

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QUOTE(yeeck @ Oct 17 2018, 10:50 PM)
11street contact number no longer working since Oct 9th 2018. Looks like they are indeed in trouble!
*
user posted image

dont quote me
The Trader
post Oct 18 2018, 01:35 AM

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Good to see this company having problems. Went for interview about 2+ yrs ago. Everything very 'hush-hush' wan. Even their office looks 'concealed'. When I arrive got escorted into a room immediately. The manager who interviewed me, a bit too old for this kind of company i tot, also a bit lansi. Sumore dare to say haven't read my resume. doh.gif Almost wanted to leave immediately. The whole time i got the feeling this guy thinking too much about money and wealth and if the company hired him, not a good reflection for them.
flabbergasted
post Oct 18 2018, 01:39 AM

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QUOTE(The Trader @ Oct 18 2018, 01:35 AM)
Good to see this company having problems. Went for interview about 2+ yrs ago. Everything very 'hush-hush' wan. Even their office looks 'concealed'. When I arrive got escorted into a room immediately. The manager who interviewed me, a bit too old for this kind of company i tot, also a bit lansi. Sumore dare to say haven't read my resume.  doh.gif Almost wanted to leave immediately. The whole time i got the feeling this guy thinking too much about money and wealth and if the company hired him, not a good reflection for them.
*
so because 1 manager lansi to u, u wish the whole company shut down, 100+ ppl out of job? nice man. who lansi now?
coolstore
post Oct 18 2018, 01:41 AM

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just like what some petronas or bhp stations reject 11st voucher last time - too late releasing money to merchant

but this time is affecting all sellers on platform - now go beyond 1 month also no receiving money, we are not on 'credit terms' but cash terms basis, how do small biz survive, large enterprise also die keep sending out goods but no money in...
yeeck
post Oct 18 2018, 11:34 AM

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QUOTE(NubPro @ Oct 18 2018, 12:35 AM)
user posted image

dont quote me
*
By right they should implement the live chat AND phone number together or implement the live chat first before removing the contact number. Someone I know contacted them via email regarding their order a few days ago and yet to receive any reply. Go figure....

This post has been edited by yeeck: Oct 18 2018, 11:37 AM
yeezai
post Oct 18 2018, 11:36 AM

-using no way as way-having no limitation as limitation-
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hailat oredi liddat
HarrionX
post Oct 18 2018, 12:40 PM

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wah, used to work with them on design department, everyone was amazing people there.

Really hope the top management will sort things out because so many people will lose job if 11street really goes down

yed
post Oct 18 2018, 12:48 PM

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I’m monitoring my 2 orders. One seems moving but the other one have yet make progress.
DValentine
post Oct 18 2018, 12:48 PM

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QUOTE(yeezai @ Oct 18 2018, 11:36 AM)
hailat oredi liddat
*
upcar level 99 oledi
Min Hyo
post Oct 18 2018, 12:53 PM

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QUOTE(yed @ Oct 18 2018, 12:48 PM)
I’m monitoring my 2 orders. One seems moving but the other one have yet make progress.
*
me too. already 2 days , no progress. i pay using boost wallet. how will i get my refund back if seller not intend to deliver ?
urnicksux2
post Oct 18 2018, 12:55 PM

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ppl buy from shopee now
most ppl want free shipping

MrTrip
post Oct 18 2018, 01:13 PM

I am KEFKA!
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QUOTE(albertmost @ Oct 18 2018, 12:59 PM)
Until now i can not brain how shopee can absorb the shipping cost. Where they get the money from?
*
Shopee free shipping is for a limited time only.
After certain items order you may have to pay for the shipping cost.

I started to pay for mine after 6 month usage. No more free postage sweat.gif
hightechgadgets8
post Oct 18 2018, 01:15 PM

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QUOTE(albertmost @ Oct 18 2018, 12:59 PM)
Until now i can not brain how shopee can absorb the shipping cost. Where they get the money from?
*
advertising / marketing budget. same lazada b4 keep give coupons, eventually budget habis no more coupon
PJng
post Oct 18 2018, 02:03 PM

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I buy something on 27 sep, received 3 oct, but status on my page still showing Payment complete
soonwai
post Oct 19 2018, 10:55 AM


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QUOTE(NormalName @ Jun 25 2018, 02:23 PM)
My friend is a 11st seller he told me normally the item he sold he will get his payment in 3-4 week . Now his payment got stuck for 2 month's already. Wonder what is happening inside 11st.
*
Doesn't look good. 11street, seller or both problem?

My wife ordered a Casio calculator from Asuka Express on 17/10. Still not shipped so I called Asuka Express today (19/10). I also emailed 11street yesterday but no reply from them yet.

Asuka Express staff bluntly tells me that their manager told them to put my order on hold because 11street has not paid them since February.

Interesting.
EatFriesEggs
post Oct 19 2018, 11:23 AM

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Macam okay jer... my order all in order so far, i received 1 out of 2 of my orders. the 2nd one preparing for shipping
soonwai
post Oct 19 2018, 12:18 PM


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QUOTE(EatFriesEggs @ Oct 19 2018, 11:23 AM)
Macam okay jer... my order all in order so far, i received 1 out of 2 of my orders. the 2nd one preparing for shipping
*
I think depend on the seller. I called and spoke to another seller, a smaller one as far as I can tell, regarding the same item. They said OK so I placed a new order with them. My cancelled order paid with Boost so my refund is stuck in 11street wallet. 11s wallet cannot cash out one.

This post has been edited by soonwai: Oct 19 2018, 12:19 PM
Min Hyo
post Oct 19 2018, 12:21 PM

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QUOTE(soonwai @ Oct 19 2018, 12:18 PM)
I think depend on the seller. I called and spoke to another seller, a smaller one as far as I can tell, regarding the same item. They said OK so I placed a new order with them. My cancelled order paid with Boost so it's stuck in 11street wallet. 11s wallet cannot cash out one.
*
May i know what is your item pay by boost? Currently i bought a toshiba led but until now progress. Your item is auto cancel or cancel by u or seller.
MeToo
post Oct 19 2018, 12:25 PM

Look at all my stars!!
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QUOTE(albertmost @ Oct 18 2018, 01:15 PM)
Ayam already more than 2 years still have free shipping.
*
ONE free shipping per day
fridel
post Oct 19 2018, 12:28 PM

kuran ka? ok e oi?
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Jalan sebelas going to lingkup dy

Stop shopping there
soonwai
post Oct 19 2018, 12:31 PM


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QUOTE(Min Hyo @ Oct 19 2018, 12:21 PM)
May i know what is your item pay by boost? Currently i bought a toshiba led but until now progress. Your item is auto cancel or cancel by u or seller.
*
Mine is a Casio scientific calc. Only RM80 so not a big worry. Cancelled by seller after speaking to them on the phone where they told me they're withholding shipments. I hope you paid by credit card. I paid by Boost, refund to 11s credit, so my money is stuck at 11s.
Min Hyo
post Oct 19 2018, 12:42 PM

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QUOTE(soonwai @ Oct 19 2018, 12:31 PM)
Mine is a Casio scientific calc. Only RM80 so not a big worry. Cancelled by seller after speaking to them on the phone where they told me they're withholding shipments. I hope you paid by credit card. I paid by Boost, refund to 11s credit, so my money is stuck at 11s.
*
I pay by boost as it's a daily deal in boost app and only accept boost payment. Currently the status is preparing for shipping. Its already 3 days and the status still the same. I began to worry now. The amount is rm 770 and i dont want it be 11s credit.
soonwai
post Oct 19 2018, 01:46 PM


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QUOTE(Min Hyo @ Oct 19 2018, 12:42 PM)
I pay by boost as it's a daily deal in boost app and only accept boost payment. Currently the status is preparing for shipping. Its already 3 days and the status still the same. I began to worry now. The amount is rm 770 and i dont want it be 11s credit.
*
If you paid by Boost, 11s credit is the only option for refunds. And 11s credit cannot be withdrawn.
https://www.11street.my/helpdesk/Category/g...77&searchType=S

Daily deal is by which seller? Maybe can call the seller directly. If product fulfilled/handled by 11s themselves then shouldn't be a problem.

Anyway I think you should be OK, twice I kena this and the status stay put at "Payment Confirmed" until I ask about it. The first time was Sri Computer. I waited one week and then only asked. They cancelled the order and gave "wrong pricing" as the reason. 2nd time is the one I just posted about. 2 days stucked at "Payment Confirmed", I felt something wrong already.

LOL. This seller is definitely mad at 11street. Reason for cancel "pending payment from 11s" rclxms.gif
user posted image

This post has been edited by soonwai: Oct 19 2018, 03:21 PM
EatFriesEggs
post Oct 19 2018, 02:30 PM

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QUOTE(Min Hyo @ Oct 19 2018, 12:21 PM)
May i know what is your item pay by boost? Currently i bought a toshiba led but until now progress. Your item is auto cancel or cancel by u or seller.
*
help people buy handphone reload is the easiest way to spend it. i did that..
yed
post Oct 19 2018, 05:17 PM

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QUOTE(yed @ Oct 18 2018, 12:48 PM)
I’m monitoring my 2 orders. One seems moving but the other one have yet make progress.
*
One safely arrived in good hand and the other one is on it’s way. No issue with me

shinchan^^
post Oct 19 2018, 05:19 PM

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have to wait for 11/11/2018
ey3zack
post Oct 19 2018, 06:26 PM

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QUOTE(soonwai @ Oct 19 2018, 01:46 PM)
If you paid by Boost, 11s credit is the only option for refunds. And 11s credit cannot be withdrawn.
https://www.11street.my/helpdesk/Category/g...77&searchType=S

Daily deal is by which seller? Maybe can call the seller directly. If product fulfilled/handled by 11s themselves then shouldn't be a problem.

Anyway I think you should be OK, twice I kena this and the status stay put at "Payment Confirmed" until I ask about it. The first time was Sri Computer. I waited one week and then only asked. They cancelled the order and gave "wrong pricing" as the reason. 2nd time is the one I just posted about. 2 days stucked at "Payment Confirmed", I felt something wrong already.

LOL. This seller is definitely mad at 11street. Reason for cancel "pending payment from 11s" rclxms.gif
user posted image
*


wahh that serious? then why the seller still listing on the site?
ey3zack
post Oct 19 2018, 06:29 PM

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i just buy mobile top ups from 11street nowadays. immediate, even on weekends/public holidays. i notice Lazada will take some time (few hours) for it to be reloaded after payment made.

This post has been edited by ey3zack: Oct 19 2018, 06:29 PM
soonwai
post Oct 19 2018, 06:50 PM


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QUOTE(ey3zack @ Oct 19 2018, 06:26 PM)
wahh that serious? then why the seller still listing on the site?
*
Dunno, maybe they feel if they close shop, they may not get paid at all.

Mind you, this is just one seller which I happen to order from this week. I have around 20 other 11s orders for the last 2 months and all were ok. All except one where the seller kept quiet for a week before I enquired and then promptly cancelled the order for "wrong pricing". Maybe the same situation?

We have both bad and good experiences here which is quite normal for any shopping platform. It's just that this particular seller was very straightforward with the reason why they are not going to fulfil my order. That surprised me. But with any story, there're always 2 sides to it.

Min Hyo
post Oct 19 2018, 06:59 PM

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QUOTE(soonwai @ Oct 19 2018, 01:46 PM)
If you paid by Boost, 11s credit is the only option for refunds. And 11s credit cannot be withdrawn.
https://www.11street.my/helpdesk/Category/g...77&searchType=S

Daily deal is by which seller? Maybe can call the seller directly. If product fulfilled/handled by 11s themselves then shouldn't be a problem.

Anyway I think you should be OK, twice I kena this and the status stay put at "Payment Confirmed" until I ask about it. The first time was Sri Computer. I waited one week and then only asked. They cancelled the order and gave "wrong pricing" as the reason. 2nd time is the one I just posted about. 2 days stucked at "Payment Confirmed", I felt something wrong already.

LOL. This seller is definitely mad at 11street. Reason for cancel "pending payment from 11s" rclxms.gif
user posted image
*
finally the seller respond to my question . and the status change to shipping in progress. probably will get the led next week. looks like can order some more if the price still available .
soonwai
post Oct 19 2018, 08:45 PM


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QUOTE(Min Hyo @ Oct 19 2018, 06:59 PM)
finally the seller respond to my question . and the status change to shipping in progress. probably will get the led next week. looks like can order some more if the price still available .
*
Glad it worked out OK for you. Sorry I scared you with my story. icon_rolleyes.gif

Mine also OK. After getting my refund in the afternoon, I placed another order with a different seller (but RM8 more expensive sad.gif and I called them first to make sure that they are willing to ship) and it's already shipped out at 6pm. But DHL eCommerce? First time use them dunno OK or not.

This post has been edited by soonwai: Oct 19 2018, 08:49 PM
gastacopz
post Oct 19 2018, 08:47 PM

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QUOTE(soonwai @ Oct 19 2018, 08:45 PM)
Glad it worked out OK for you. Sorry I scared you with my story. icon_rolleyes.gif

Mine also OK. After getting my refund in the afternoon, I placed another order with a different seller (but RM8 more expensive sad.gif ) and it's already shipped out at 6pm. But DHL eCommerce? First time use them dunno OK or not.
*
same lor..after got my refunds, then only placed another order from different seller

same price, less free gift...almost half of free gift gone...and got the item next day..super fast
Min Hyo
post Oct 19 2018, 08:53 PM

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QUOTE(soonwai @ Oct 19 2018, 08:45 PM)
Glad it worked out OK for you. Sorry I scared you with my story. icon_rolleyes.gif

Mine also OK. After getting my refund in the afternoon, I placed another order with a different seller (but RM8 more expensive sad.gif and I called them first to make sure that they are willing to ship) and it's already shipped out at 6pm. But DHL eCommerce? First time use them dunno OK or not.
*
i more scare if 11 street suddenly stop operation. i also scare if the money go to 11s credit coz i am buying for someone else. even i change to other seller, the price difference almost rm 300, who want to pay for the difference? the rm 770 credit also cant use to buy different product under boost campaign.
ey3zack
post Oct 22 2018, 10:59 AM

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QUOTE(soonwai @ Oct 19 2018, 06:50 PM)
Dunno, maybe they feel if they close shop, they may not get paid at all.

Mind you, this is just one seller which I happen to order from this week. I have around 20 other 11s orders for the last 2 months and all were ok. All except one where the seller kept quiet for a week before I enquired and then promptly cancelled the order for "wrong pricing". Maybe the same situation?

We have both bad and good experiences here which is quite normal for any shopping platform. It's just that this particular seller was very straightforward with the reason why they are not going to fulfil my order. That surprised me. But with any story, there're always 2 sides to it.
*
what items are cheap/worth buying from 11st?
Min Hyo
post Oct 22 2018, 11:47 AM

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QUOTE(ey3zack @ Oct 22 2018, 10:59 AM)
what items are cheap/worth buying from 11st?
*
Daily deal item through the boost app
shihnobie
post Oct 23 2018, 04:21 PM

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i ordered some things from toshiba and panasonic official stores last week but the status still "pending for shipment". alamak! hopefully all is ok
pretty23
post Nov 16 2018, 12:15 PM

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11street customer service for buyer service already dead? More than 48 hours not respond to email.

I not notice buyer hotline also disable.

Seem the company really got problem and will shutdown soon?
mw1980
post Nov 16 2018, 12:28 PM

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another gemfive incoming?
fullmetalneko
post Nov 16 2018, 01:54 PM

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QUOTE(pretty23 @ Nov 16 2018, 12:15 PM)
11street customer service for buyer service already dead? More than 48 hours not respond to email.

I not notice buyer hotline also disable.

Seem the company really got problem and will shutdown soon?
*
E-mailed them for support 2 months back until today not a single reply besides the automated reply rclxms.gif Luckily the issue sorted itself out and my stuff arrived accordingly.
iGamer
post Nov 16 2018, 01:56 PM

Toxic ktards probably losers irl
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Just bought inverted umbrella from that platform, nowadays it seems not many items on 11 Street. Price also more expensive than other platform if didn't use coupon.
lonely66
post Nov 16 2018, 02:08 PM

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shit .... yesterday i just bought Panasonic Eneloop rechargeable battery n charger cos very cheap ...
if they dont post out, then how ??
forexengineer89
post Nov 16 2018, 02:11 PM

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11S still paying us the seller, just delay alot. If the time keep delays, we will pull products of course.
liwei92
post Nov 16 2018, 02:16 PM

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Shit my refund was approved on 2/11/18 and till nw still not yet received
pretty23
post Nov 16 2018, 03:20 PM

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QUOTE(fullmetalneko @ Nov 16 2018, 01:54 PM)
E-mailed them for support 2 months back until today not a single reply besides the automated reply  rclxms.gif Luckily the issue sorted itself out and my stuff arrived accordingly.
*
No wonder recently the voucher code so attractive.

Long time not buy in 11 street but when see got voucher code on 11.11 then straight away buy something. Now issue come out, item damage request support in 11street customer service but seem like no body working in there. More than 50++ hours already, no reply at all.

Holy shit 11street.

Gonna say bye bye to 11 street malaysia.
TSNormalName
post Nov 24 2018, 02:27 PM

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QUOTE(liwei92 @ Nov 16 2018, 02:16 PM)
Shit my refund was approved on 2/11/18 and till nw still not yet received
*
Sad to hear that will delay longer no choice still have to wait....
yorae9
post Nov 28 2018, 08:28 PM

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11street delay my 2nd payment since 25oct18.
Really getting into trouble.
lionheart23
post Dec 3 2018, 10:28 AM

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already received refund for 12nov cancellation by today, for who need advice how to claim their refund, PM me, i could guide you the legal way but bare in mind, you still require to wait 14 days upon complaint has been filed to several government department for further investigation
bunny2018
post Dec 3 2018, 03:08 PM

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QUOTE(lionheart23 @ Dec 3 2018, 10:28 AM)
already received refund for 12nov cancellation by today, for who need advice how to claim their refund, PM me,  i could guide you the legal way but bare in mind, you still require to wait 14 days upon complaint has been filed to several government department for further investigation
*
hi there,
I am merchant too,
can pm me how to get back money, mine rm500 since june...
bunny2018
post Dec 3 2018, 03:09 PM

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QUOTE(lionheart23 @ Dec 3 2018, 10:28 AM)
already received refund for 12nov cancellation by today, for who need advice how to claim their refund, PM me,  i could guide you the legal way but bare in mind, you still require to wait 14 days upon complaint has been filed to several government department for further investigation
*
Hi,
I am merchant too,
could you tell me how to get back money ? thank you very much..
lionheart23
post Dec 3 2018, 03:21 PM

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QUOTE(bunny2018 @ Dec 3 2018, 03:09 PM)
Hi,
I am merchant too,
could you tell me how to get back money ? thank you very much..
*
Already replied to you, hope it helps
K.I.T.T
post Dec 3 2018, 04:25 PM

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user posted image

kalau ikut undang undang kalau 11 street tukar nama jadi 12 street segala hutang piutang akan "burst"

teamlantis
post Dec 16 2018, 12:23 AM

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QUOTE(lionheart23 @ Dec 3 2018, 03:21 PM)
Already replied to you, hope it helps
*
me too can tell how to get my $$$ back. Thank You

teamlantis
post Dec 16 2018, 12:24 AM

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QUOTE(yorae9 @ Nov 28 2018, 08:28 PM)
11street delay my 2nd payment since 25oct18.
Really getting into trouble.
*
ya, me too how u settle this?
teamlantis
post Dec 16 2018, 12:30 AM

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QUOTE(satanchild @ Sep 21 2018, 01:13 PM)
Please contact me. I want to help all of us.
*
Bro How still got a lot of money there. please help!!!
RicoT
post Dec 16 2018, 12:48 AM

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Semua salahan Najib no approve GST refund while in government.

This post has been edited by RicoT: Dec 16 2018, 12:49 AM
Cookie101
post Dec 16 2018, 07:40 AM

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boughted item and no arrive- click non arrive and send email but no response also...

dispute with bank straight...


Cookie101
post Dec 16 2018, 07:40 AM

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boughted item and no arrive- click non arrive and send email but no response also...

dispute with bank straight...


hestati
post Dec 25 2018, 12:57 PM

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Worst company ever. As a seller I have money stuck there, trying to get it out. As soon as I get it, closing my account. Avoid, let them go bankrupt ASAP
lionheart23
post Dec 29 2018, 11:25 AM

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QUOTE(teamlantis @ Dec 16 2018, 12:23 AM)
me too can tell how to get my $$$ back. Thank You
*
QUOTE(teamlantis @ Dec 16 2018, 12:24 AM)
ya, me too how u settle this?
*
QUOTE(teamlantis @ Dec 16 2018, 12:30 AM)
Bro How still got a lot of money there. please help!!!
*
Hi all, I have replied your pm, sorry for the delay,
been busy before this
glauncher
post Dec 29 2018, 11:29 AM

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QUOTE(lionheart23 @ Dec 29 2018, 11:25 AM)
Hi all, I have replied your pm, sorry for the delay,
been busy before this
*
Bro, can you also PM me how you did it? A lot of my money also stuck there..
jason2010
post Jan 8 2019, 08:04 PM

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Hi,
I am merchant too,
could you tell me how to get back money ? thank you very much..
Deathscythe@@
post Jan 12 2019, 09:34 PM

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Pm me how to take back money as well. Thanks
eureka9092000
post Jan 13 2019, 07:13 PM

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QUOTE(lionheart23 @ Dec 29 2018, 11:25 AM)
Hi all, I have replied your pm, sorry for the delay,
been busy before this
*


Please pm me too.. my money stuck there for about 3 months..
hotjake
post Jan 13 2019, 07:15 PM

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11 Street GG Street
SingBlueEther
post Jan 14 2019, 04:26 PM

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QUOTE(bunny2018 @ Dec 3 2018, 03:09 PM)
Hi,
I am merchant too,
could you tell me how to get back money ? thank you very much..
*
Hi Sir, can you show me how to claim back my money ?

Thanks
jan668
post Jan 17 2019, 06:57 PM

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Bro How do I get back my money ? I m the seller on 11street ?
jan668
post Jan 17 2019, 06:58 PM

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Bro How do I get back my money ? I m the seller on 11street ?
jan668
post Jan 17 2019, 06:59 PM

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Bro How to do ? still got a lot of money there. please help
jan668
post Jan 17 2019, 07:04 PM

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[quote=lionheart23,Dec 29 2018, 11:25 AM]
Hi brother, how do I get back the payment please advise , Thanks
jan668
post Jan 17 2019, 07:04 PM

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Hi brother, how do I get back the payment please advise , Thanks
beichan34
post Jan 17 2019, 07:33 PM

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lionheart23 Bro How to do ? still got a lot of money there. please help
coolstore
post Jan 19 2019, 08:13 PM

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still having this delayed payment matter in 2019? or getting worsen?
eureka9092000
post Jan 20 2019, 04:57 PM

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Yes.. until now still no payment for seller. damn 11street.Better report to MCMC and Kpdnkk
Vieon
post Jan 21 2019, 11:41 PM

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I'm seller at 11street as well, i'm facing settlement delay since Oct 2018 still not yet get.
hellkvr
post Jan 21 2019, 11:43 PM

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You guys should understand the company going kaput soon
estcin
post Jan 21 2019, 11:53 PM

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All the merchants here should group together and hire a lawyer
fantasy1989
post Jan 21 2019, 11:55 PM

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GG 11street

last time i rant their facebook and spam 9 them only refund me
glauncher
post Jan 22 2019, 12:51 AM

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QUOTE(fantasy1989 @ Jan 21 2019, 11:55 PM)
GG 11street

last time i rant their facebook and spam 9 them only refund me
*
Effective to use this way? Then i may try it
alucard89
post Jan 22 2019, 01:00 AM

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11street going down like gemfive?

SirMegaV
post Jan 24 2019, 10:56 AM

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Help me tooooooo.......
maraippo
post Jan 25 2019, 03:45 PM

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reading in glassdoor many employee leaving. saying management no direction
hestati
post Jan 26 2019, 01:47 PM

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so how to get our seller money out? Who to complain to?
SUSgogo2
post Jan 30 2019, 12:07 PM

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11street owned by Celcom la. Scared what.
glauncher
post Jan 30 2019, 01:17 PM

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QUOTE(gogo2 @ Jan 30 2019, 12:07 PM)
11street owned by Celcom la. Scared what.
*
Scared no money to pay supplier and go bankrupt, that hard to understand?
DValentine
post Jan 30 2019, 01:20 PM

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QUOTE(maraippo @ Jan 25 2019, 03:45 PM)
reading in glassdoor many employee leaving. saying management no direction
*
why tarak direction

i though kimchi sk telecom joint venture punya
DValentine
post Jan 30 2019, 01:21 PM

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ayam thought PUC venture pump money liao

tarak realign the management ka

This post has been edited by DValentine: Jan 30 2019, 01:22 PM
SUSgogo2
post Jan 30 2019, 01:22 PM

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QUOTE(glauncher @ Jan 30 2019, 01:17 PM)
Scared no money to pay supplier and go bankrupt, that hard to understand?
*
Find Celcom lor
jmas
post Jan 30 2019, 01:25 PM

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QUOTE(gogo2 @ Jan 30 2019, 01:22 PM)
Find Celcom lor
*
business, especially corporations doesn't work like that
I subsidiary going down, no way they going to pump money to keep it afloat
SUSgogo2
post Jan 30 2019, 02:00 PM

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QUOTE(jmas @ Jan 30 2019, 01:25 PM)
business, especially corporations doesn't work like that
I subsidiary going down, no way they going to pump money to keep it afloat
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I know but big company have reputation
jmas
post Jan 30 2019, 02:14 PM

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QUOTE(gogo2 @ Jan 30 2019, 02:00 PM)
I know but big company have reputation
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best decision they could do is selling off to better company
alisonpwd
post Feb 1 2019, 01:56 AM

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QUOTE(lionheart23 @ Dec 3 2018, 11:28 AM)
already received refund for 12nov cancellation by today, for who need advice how to claim their refund, PM me,  i could guide you the legal way but bare in mind, you still require to wait 14 days upon complaint has been filed to several government department for further investigation
*
Hi Bro,
I am 11street merchant too, the settlement owned from last year.
could you tell me how to get back money ? please help!!! thank you very much..
jmas
post Feb 1 2019, 09:34 AM

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QUOTE(XXOOXXOO @ Feb 1 2019, 02:17 AM)
base on his response, what u expect from his personal FEELING ?

wondering why CELCOM don't park 11ST directly under them (base on that guy response la).
*
this situation is exactly why. most ppl dont know,

QUOTE(XXOOXXOO @ Feb 1 2019, 02:18 AM)
question:
who going to buy ? at what prices smile.gif
*
there is always someone out there that will help buy it, just look at the how bank selling debts.
price wont know, but probably wont be profit from the sale
bbseng
post Feb 16 2019, 09:27 AM

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same problem here, any legal way to get back the money? I only rcv settlement till Oct 2018.
fuzzy
post Feb 16 2019, 09:45 AM

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Going bankrupt lol.


Lyu
post Feb 16 2019, 10:03 AM

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QUOTE(alisonpwd @ Feb 1 2019, 01:56 AM)
Hi Bro,
I am 11street merchant too, the settlement owned from last year.
could you tell me how to get back money ? please help!!! thank you very much..
*
how much they own u
fadzly
post Feb 16 2019, 10:06 AM

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Last year news, but still I got my item. So nice 11street. Where got bankrupt?
eureka9092000
post Feb 16 2019, 09:22 PM

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Please tell us how to get refund and which related department should we refer to..
SUSGibeDeMuny
post Feb 16 2019, 09:37 PM

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where's all the fucking 11shit shills lmao
barolis
post Feb 16 2019, 09:41 PM

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Still got my stuff after buy. Use boost to buy
Divou
post Feb 16 2019, 09:43 PM

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QUOTE(eureka9092000 @ Feb 16 2019, 09:22 PM)
Please tell us how to get refund and which related department should we refer to..
*
If they even owe their sellers, getting refund would be even more difficult
eureka9092000
post Feb 16 2019, 10:04 PM

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QUOTE(Divou @ Feb 16 2019, 09:43 PM)
If they even owe their sellers,  getting refund would be even more difficult
*
I. am a seller..
soonwai
post Feb 16 2019, 10:16 PM


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QUOTE(fadzly @ Feb 16 2019, 10:06 AM)
Last year news, but still I got my item. So nice 11street. Where got bankrupt?
*
Since my experience with that Casio calculator seller late last year, everything else has been quite smooth. CN sellers not affected by the lack of disbursements? Cause I’ve been buying many smarthome items and they prepare the shipment in less than a day.

I’ve experienced 2 sellers who declined to ship to me because 11s allegedly owes them money. Both local.

The sellers who're in this forum should give more details about their situations. Perhaps as a warning to buyers.

QUOTE(Divou @ Feb 16 2019, 09:43 PM)
If they even owe their sellers,  getting refund would be even more difficult
*
Email them or click Return. I’ve had 6 refunds so far. All seller initiated. 2 refused to ship. The other 4 was for one particular item that was no longer in production.

This post has been edited by soonwai: Feb 16 2019, 11:27 PM
predatorX
post Feb 16 2019, 10:16 PM

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QUOTE(fadzly @ Feb 16 2019, 10:06 AM)
Last year news, but still I got my item. So nice 11street. Where got bankrupt?
*
you got the item because of seller sent you the item, but your money is with 11street that "never" pay back to the seller.
soonwai
post Feb 16 2019, 11:20 PM


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QUOTE(predatorX @ Feb 16 2019, 10:16 PM)
you got the item because of seller sent you the item, but your money is with 11street that "never" pay back to the seller.
*
Yes, that’s what I heard from the seller from whom I ordered a Casio calculator. They told me over the phone 11s hasn’t paid them since x-month 2018 and declined to fulfill my order. I asked 11s about this and they told me that payments to them was already cleared up to, a more favorable to 11s, y-month of 2018 where y>x. I’ll have to check the exact replies but it was a difference of about 10mths.

Anyway I was refunded and made a successful order from another Casio seller but not before I asked that seller if she would have a problem fulfilling my order. Thankfully this seller was ok.
fadzly
post Feb 17 2019, 10:25 AM

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QUOTE(predatorX @ Feb 16 2019, 10:16 PM)
you got the item because of seller sent you the item, but your money is with 11street that "never" pay back to the seller.
*
Nahhh. If 11street didnt pay, why got tons of seller still there in 11street. I think they should all post at LYN.
balambgarden
post Feb 17 2019, 10:37 AM

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They just can't compete with other players
nickchk89
post Feb 17 2019, 10:38 AM

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QUOTE(fadzly @ Feb 17 2019, 10:25 AM)
Nahhh. If 11street didnt pay, why got tons of seller still there in 11street. I think they should all post at LYN.
*
sounds like a 11street agent
cedyy
post Feb 17 2019, 10:47 AM

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Still see same sellers who are on lazada, 11street and shopee. In some cases, same seller price is lower on 11 street. I ordered from 11 street and seller processed and sent the next day. So far encountered one case whereby seller told me there's 'technical' problem with 11 street and he's canceling my order and asked me to buy his item through lazada. Well I did not do so as I found a better deal.
predatorX
post Feb 17 2019, 11:21 AM

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QUOTE(fadzly @ Feb 17 2019, 10:25 AM)
Nahhh. If 11street didnt pay, why got tons of seller still there in 11street. I think they should all post at LYN.
*
as a seller at marketplaces such as Lazada, Shopee and etc, normally the seller will send the item first, then only settle the settlement between seller and markeplaces.

This post has been edited by predatorX: Feb 17 2019, 11:21 AM
fadzly
post Feb 17 2019, 04:07 PM

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QUOTE(nickchk89 @ Feb 17 2019, 10:38 AM)
sounds like a 11street agent
*
Ha ha ha ha. Sound like but not.
kevintth
post Feb 18 2019, 03:28 PM

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Something is really go wrong to this 11street... lots of seller remove from their products on 11street, many complaint on fb too
PJng
post Feb 18 2019, 07:46 PM

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My last purchase monitor at dec arrived
Notice a lot of seller cut item
forexengineer89
post Feb 21 2019, 10:03 PM

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Yes many removed, they dont pay the seller more than 3 months. Buyer beware.
y500
post Feb 22 2019, 08:54 AM

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» Click to show Spoiler - click again to hide... «


This post has been edited by y500: Feb 22 2019, 08:55 AM
jackbauer
post Feb 22 2019, 11:34 AM

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11st belum mati lagi ka?
y500
post Feb 22 2019, 02:07 PM

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cx2531
post Feb 22 2019, 02:19 PM

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mine even dragged for 5 months, settlement not yet done. anyone got idea on how can we get the payment ?
wilson0416
post Feb 23 2019, 11:02 AM

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Me too, let me know if have any updates..
TheLittleOne
post Feb 24 2019, 02:48 PM

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QUOTE(NormalName @ Jun 25 2018, 02:23 PM)
My friend is a 11st seller he told me normally the item he sold he will get his payment in 3-4 week . Now his payment got stuck for 2 month's already. Wonder what is happening inside 11st.
*
Im one of the seller and also victim.
My payment also stuck more than 2 months.
Had email many time but they just reply the same thing.
Even i called they look like cant even explain.

This reply i guess i received more than 10x..anyone know where can i make complaint, is it possible NCCC ?
Any party we can make complaint?


QUOTE
Dear 11street Seller,
Thank you for contacting 11street.
I undertand your inquiry on your settlement delay since September.

We truly regret that you have to go through this frustrating experience.

In this regard, we have escalated your issue to the relevant department for further investigation.

Rest assured we are doing our very best to solve the issue as soon as possible.

Once again, we are truly sorry you had this unpleasant experience.
TheLittleOne
post Feb 24 2019, 03:00 PM

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QUOTE(NormalName @ Jun 25 2018, 02:23 PM)
My friend is a 11st seller he told me normally the item he sold he will get his payment in 3-4 week . Now his payment got stuck for 2 month's already. Wonder what is happening inside 11st.
*
Im one of the seller and also victim.
My payment also stuck more than 2 months.
Had email many time but they just reply the same thing.
Even i called they look like cant even explain.

This reply i guess i received more than 10x..anyone know where can i make complaint, is it possible NCCC ?
Any party we can make complaint?


QUOTE
Dear 11street Seller,
Thank you for contacting 11street.
I undertand your inquiry on your settlement delay since September.

We truly regret that you have to go through this frustrating experience.

In this regard, we have escalated your issue to the relevant department for further investigation.

Rest assured we are doing our very best to solve the issue as soon as possible.

Once again, we are truly sorry you had this unpleasant experience.
TheLittleOne
post Feb 24 2019, 03:28 PM

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QUOTE(lionheart23 @ Dec 3 2018, 10:28 AM)
already received refund for 12nov cancellation by today, for who need advice how to claim their refund, PM me,  i could guide you the legal way but bare in mind, you still require to wait 14 days upon complaint has been filed to several government department for further investigation
*
Mind to share ?
Chouetlyn
post Feb 25 2019, 08:31 AM

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QUOTE(teng_08 @ Jul 28 2018, 02:20 PM)
As a seller on 11Street, yes I can confirm that I have been getting very late settlement payments from 11Street. My longest settlement took 1 month plus when their settlement agreement clearly states 3 - 7 working days. Ridiculous.

I am trying to get 11Street to waive the transaction fee since it is their fault in delaying the settlement payment. Small chance but I will keep pressing them.

I know of many other sellers facing the same issue. Also, their customer service department is plain useless. Never once gave me a proper answer or solution. I have since escalated the settlement issue to their customer service team lead (who is also useless). If any of u sellers need their escalation email, pm me. I think it's faster to go through their escalation channel than to go through their customer service department.

I hope they end up like GemFive. 11Street is pretty much a dead e-commerce platform if this goes on for a few more months. I'm now contemplating on shutting down my 11Street seller account and switch over to Shopee.
*
Chouetlyn
post Feb 25 2019, 08:32 AM

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Hi Teng,

Mind to share the escalation email?

Thank you
Chouetlyn
post Feb 25 2019, 08:35 AM

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QUOTE(teng_08 @ Jul 28 2018, 02:20 PM)
As a seller on 11Street, yes I can confirm that I have been getting very late settlement payments from 11Street. My longest settlement took 1 month plus when their settlement agreement clearly states 3 - 7 working days. Ridiculous.

I am trying to get 11Street to waive the transaction fee since it is their fault in delaying the settlement payment. Small chance but I will keep pressing them.

I know of many other sellers facing the same issue. Also, their customer service department is plain useless. Never once gave me a proper answer or solution. I have since escalated the settlement issue to their customer service team lead (who is also useless). If any of u sellers need their escalation email, pm me. I think it's faster to go through their escalation channel than to go through their customer service department.

I hope they end up like GemFive. 11Street is pretty much a dead e-commerce platform if this goes on for a few more months. I'm now contemplating on shutting down my 11Street seller account and switch over to Shopee.
*
HI teng,

I am facing the same issue as well. Could you help to forward the escalation letter to me? It has been 6 months since.

My email address : adelellynn@gmail.com

Thanks

eureka9092000
post Feb 25 2019, 09:18 AM

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I receive email from cimb 3 days ago.. they said celcom aka 11 street is request transferring fund for my October sales. But till now no fund transferred to my account yet. Hope there will be something positive and 11 street pay back seller money.

Dear Sir / Madam,

We are pleased to inform you that a request to transfer MYR xxxx into your account has been submitted to CIMB Bank for processing. Kindly refer to the Payment Advice (if any) attached to this auto-generated email.

Please refer to the payment details below:

Date/Time : 23-Feb-2019 08:23:05
Reference No. : 2019xx22xxxxxxxx
Transaction Type : Bulk Payment
From Account Name : CELCOM PLANET SDN BHD (PAYABLES)
To Account : ********xxx
Amount : MYR xxxx
Recipient Reference : 00xxx
Other Payment Details :
Remark :
Status : Success

If you have any queries, you may contact us at 1-300-888-828 during office hours from 9am to 6pm (Monday to Friday)

This post has been edited by eureka9092000: Feb 25 2019, 09:20 AM
glauncher
post Feb 25 2019, 11:04 AM

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QUOTE(eureka9092000 @ Feb 25 2019, 09:18 AM)
I receive email from cimb 3 days ago.. they said celcom aka 11 street is request transferring fund for my October sales. But till now no fund transferred to my account yet. Hope there will be something positive and 11 street pay back seller money.

Dear Sir / Madam,

We are pleased to inform you that a request to transfer MYR xxxx into your account has been submitted to CIMB Bank for processing. Kindly refer to the Payment Advice (if any) attached to this auto-generated email.

Please refer to the payment details below:

Date/Time : 23-Feb-2019 08:23:05
Reference No. : 2019xx22xxxxxxxx
Transaction Type : Bulk Payment
From Account Name : CELCOM PLANET SDN BHD (PAYABLES)
To Account : ********xxx
Amount : MYR xxxx
Recipient Reference : 00xxx
Other Payment Details :
Remark :
Status : Success

If you have any queries, you may contact us at 1-300-888-828 during office hours from 9am to 6pm (Monday to Friday)
*
I received too that day, a few emails. Seem they clear 1 batch at once.

coolstore
post Feb 26 2019, 12:41 PM

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11steet to terminate individual seller account AUTOMATICALLY by 30/4/2019 citing individual acc must register as biz entity through SSM.

beware of your seller settlement.
eureka9092000
post Feb 26 2019, 03:54 PM

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Receive my payment from October Sales yesterday and I ask in facebook when I will receive the rest.

"Hi, thank you for your reply
Settlement for month November and December, will be done latest by 6th March,2019.
Once done, it will take within 7 working days to reflect. Your patience is highly appreciated, is there anything else we can assist you? Thank you"
1tanmee
post Feb 26 2019, 10:03 PM

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QUOTE(pikacu @ Jun 25 2018, 02:26 PM)
maybe 12nd incoming
*
Kemende 12nd. 12rd le
keyser soze
post Feb 26 2019, 10:09 PM

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Now economy is bad. Means whoever have a lot of cash can make money, such as buying cheap land or property. Maybe 11st use seller money for other investment.
Exquisite
post Feb 26 2019, 10:13 PM

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For the pas 3-4 months I noticed price of items at 11street no longer enticing. Maybe seller need to increase margin to cater for the late settlements.
pikacu
post Feb 27 2019, 06:45 AM

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QUOTE(1tanmee @ Feb 26 2019, 10:03 PM)
Kemende 12nd. 12rd le
*
wow
eureka9092000
post Feb 27 2019, 02:24 PM

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Receive anothers email for fund transaction.. Look like they start giving back settlement fund for seller. I will never sell on this platform anymore.. Very bad.
rahtid
post Feb 27 2019, 02:56 PM

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QUOTE(1tanmee @ Feb 26 2019, 10:03 PM)
Kemende 12nd. 12rd le
*
good english sweat.gif
TheLittleOne
post Feb 28 2019, 12:09 PM

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QUOTE(eureka9092000 @ Feb 27 2019, 02:24 PM)
Receive anothers email for fund transaction.. Look like they start giving back settlement fund for seller. I will never sell on this platform anymore.. Very bad.
*
Finally few month chase , finally i got 1 payment today, received email this morning, waiting for transaction into bank now!
Last payment, i guess another few months need to wait..
Same! I will never sell on this platform anymore..
glorykeeper
post Mar 26 2019, 11:54 AM

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still open as usual?

starianz
post Mar 26 2019, 11:55 AM

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i resigned from there, deswai sales turun
H3artBreakKid
post Mar 26 2019, 11:57 AM

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prices always not competitive,

no big promo machiam shopee and razada.

con9lan7firm close shop soon whistling.gif

This post has been edited by H3artBreakKid: Mar 26 2019, 11:58 AM
Majorkey
post Mar 26 2019, 10:40 PM

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Actually they tried to recruit me as a senior front end last year but I said I wasn't ready yet, maybe next few months like Jan/Feb 2019 and then they contacted me again about 1-2 months ago asking if I was available already.
nazi2014
post Apr 14 2019, 01:15 AM

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Hi Lowyat member i need advise.
11street have yet settle my refund from 2017 everytime email they give same copy paste answer. I have also threaten to report to kdnkk but still no positive outcome. Last year 11street email how i want my refund store credit or refund to cc. I choose store crdit to avoid waiting longer but refund no where to be found. What should i do? Can u guys teach how to fire 11street so they take my refund serious. Is there any contact number since the old number is terminated.
breekachu
post Apr 14 2019, 01:19 AM

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QUOTE(nazi2014 @ Apr 14 2019, 01:15 AM)
Hi Lowyat member i need advise.
11street have yet settle my refund from 2017 everytime email they give same copy paste answer. I have also threaten to report to kdnkk but still no positive outcome. Last year 11street email how i want my refund store credit or refund to cc. I choose store crdit to avoid waiting longer but refund no where to be found. What should i do? Can u guys teach how to fire 11street so they take my refund serious. Is there any contact number since the old number is terminated.
*
Da heck 2017. No more threat. Straight report kpdnkk
annoymous1234
post Apr 14 2019, 01:27 AM

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11street bye bye
nazi2014
post Apr 14 2019, 01:05 PM

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How to report to kdnkk? Can share email or teach how to report
SUSMNet
post Apr 14 2019, 01:20 PM

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How u kene hold money?
nazi2014
post Apr 14 2019, 01:51 PM

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Bought item from 11street. seller Already reverse pick up. returned item but money not refund yet. not
Terence573
post Apr 23 2019, 02:59 PM

wow!!!!!
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Bought a tv in 11street.Seller cancelled my order bcoz of out of delivery area.Even then my cc still being charged.Emailed them they say will refund in cc in 7 to 14 working days(y the fuk tis long).Now my card stuck in 90% usage and 10th of May is the payment due date....now im scared....still no refund...what to do guys?
mafioso
post Apr 23 2019, 03:00 PM

 
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QUOTE(Terence573 @ Apr 23 2019, 02:59 PM)
Bought a tv in 11street.Seller cancelled my order bcoz of out of delivery area.Even then my cc still being charged.Emailed them they say will refund in cc in 7 to 14 working days(y the fuk tis long).Now my card stuck in 90% usage and 10th of May is the payment due date....now im scared....still no refund...what to do guys?
*
why not offer to go take the TV yourself? lol
Terence573
post Apr 23 2019, 03:05 PM

wow!!!!!
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QUOTE(mafioso @ Apr 23 2019, 04:00 PM)
why not offer to go take the TV yourself? lol
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Seller in kl
im in sabah
seller mentioned free shipping in posting.
later call say cant ship and amended shipping exclusion to sabah/sarawak.
juz a try out thingy.
if i see this thread earlier should cancel buying.
now worry if refund nv get.

mafioso
post Apr 23 2019, 03:07 PM

 
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QUOTE(Terence573 @ Apr 23 2019, 03:05 PM)
Seller in kl
im in sabah
seller mentioned free shipping in posting.
later call say cant ship and amended shipping exclusion to sabah/sarawak.
juz a try out thingy.
if i see this thread earlier should cancel buying.
now worry if refund nv get.
*
owh sweat.gif

thats why never spend more than 500 through online unless can really verify its delivery reliability or seller reputation

hope you get your money back ASAP
Terence573
post Apr 23 2019, 03:13 PM

wow!!!!!
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QUOTE(mafioso @ Apr 23 2019, 04:07 PM)
owh  sweat.gif

thats why never spend more than 500 through online unless can really verify its delivery reliability or seller reputation

hope you get your money back ASAP
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its senheng...the brother/sister of senq in sabah/sarawak.

anyways, hopefully can get otherwise i cant use my cc card lol.
coyouth
post Apr 23 2019, 03:50 PM

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QUOTE(Terence573 @ Apr 23 2019, 03:13 PM)
its senheng...the brother/sister of senq in sabah/sarawak.

anyways, hopefully can get otherwise i cant use my cc card lol.
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who asked you so noob buy from senheng?
iGamer
post Apr 23 2019, 04:00 PM

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QUOTE(Terence573 @ Apr 23 2019, 03:13 PM)
its senheng...the brother/sister of senq in sabah/sarawak.

anyways, hopefully can get otherwise i cant use my cc card lol.
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U should have clarify with them whether they will send to East Msia, you gamble and u lose the bet......
l4nunm4l4y4
post Apr 23 2019, 04:02 PM

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11th Street? I only know Lazada and Shopee.
Terence573
post Apr 23 2019, 05:24 PM

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QUOTE(iGamer @ Apr 23 2019, 05:00 PM)
U should have clarify with them whether they will send to East Msia, you gamble and u lose the bet......
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ask but no reply.....and the voucher expiring that day.

They emel reply and say will refund 14 working days....but y charge to cc in the 1st place i dun understand.

shopee did a better job refunding...at least refund ar the same day.


Terence573
post Apr 24 2019, 08:29 AM

wow!!!!!
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Faith restored.....money refunded
dewill
post Apr 24 2019, 08:34 AM

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QUOTE(Terence573 @ Apr 23 2019, 05:24 PM)
ask but no reply.....and the voucher expiring that day.

They emel reply and say will refund 14 working days....but y charge to cc in the 1st place i dun understand.

shopee did a better job refunding...at least refund ar the same day.
*
shopee didnt refund and keep touring me for fake products their reseller sell online.
i still sending them email since last year!!!
reed90
post Apr 24 2019, 08:45 AM

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aiyah still got 11street?
Terence573
post Apr 25 2019, 11:10 AM

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QUOTE(dewill @ Apr 24 2019, 09:34 AM)
shopee didnt refund and keep touring me for fake products their reseller sell online.
i still sending them email since last year!!!
*
Can u explain wat touring means?

mine refunded yesterday.....luckily coz my cc was nearing due date.
pretty23
post Apr 25 2019, 11:39 AM

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QUOTE(dewill @ Apr 24 2019, 08:34 AM)
shopee didnt refund and keep touring me for fake products their reseller sell online.
i still sending them email since last year!!!
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Shopee also not yet refund my return shipping fee which they promise to do so since March 2019. Rubbish Shopee.

Same like 11street level.
Terence573
post Apr 25 2019, 01:56 PM

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QUOTE(pretty23 @ Apr 25 2019, 12:39 PM)
Shopee also not yet refund my return shipping fee which they promise to do so since March 2019. Rubbish Shopee.

Same like 11street level.
*
so far shopee for me still okay.

11street app a bit annoying to use.
pretty23
post Apr 25 2019, 02:09 PM

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QUOTE(Terence573 @ Apr 25 2019, 01:56 PM)
so far shopee for me still okay.

11street app a bit annoying to use.
*
Don't put any hope in 11street anymore. Since 11street close the hotline service then it is time to countdown for collapse only.
dewill
post Apr 25 2019, 03:16 PM

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QUOTE(Terence573 @ Apr 25 2019, 11:10 AM)
Can u explain wat touring means?

mine refunded yesterday.....luckily coz my cc was nearing due date.
*
back few months ago, send email to the cs then ask me to pm reseller.
i pm the reseller and only comeback with auto reply and never response to the matter.
resend email to cs then another cs take over and ask the me to check with the distributor Malaysia.
I call them, and they cant verify your source which purchase from shopee cause the reseller is not from shopee (i also dont know what is the reseller relationship in shopee and shopee wouldnt responsible for it).
I resend the email and a few more different cs take over. Story goes on.
SUSskyforcerld
post Apr 25 2019, 03:23 PM

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QUOTE(pretty23 @ Apr 25 2019, 11:39 AM)
Shopee also not yet refund my return shipping fee which they promise to do so since March 2019. Rubbish Shopee.

Same like 11street level.
*
Return shipping fee?

Which is why Lazada is best.

Returned item a few times coz Rosak/ Not working properly.

Just print out a label, package it, stick the label and send to Pos Office. No need to pay 1 single sen. Very fast refund my money.

Lapsada is Best!
dickybird
post Apr 25 2019, 03:24 PM

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Scary yo. Want to buy some stuff also look elsewhere dy
pretty23
post Apr 25 2019, 03:36 PM

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QUOTE(skyforcerld @ Apr 25 2019, 03:23 PM)
Return shipping fee?

Which is why Lazada is best.

Returned item a few times coz Rosak/ Not working properly.

Just print out a label, package it, stick the label and send to Pos Office. No need to pay 1 single sen. Very fast refund my money.

Lapsada is Best!
*
Yes, Lazada return policy is much more nice than other in Malaysia.
SUSskyforcerld
post Apr 25 2019, 03:37 PM

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QUOTE(pretty23 @ Apr 25 2019, 03:36 PM)
Yes, Lazada return policy is much more nice than other in Malaysia.
*
Lapsada = Alibaba = China

11street=Sialkom

Shopee i dunno.

How can Sialkom fight with Alibaba leh.
coolstore
post May 13 2019, 04:38 PM

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over 3 months 1 settlement still pending and today log in the history gone as beyond 3 months records
Max.Plan
post May 13 2019, 04:40 PM

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that website still alive?
a-y
post Sep 30 2019, 07:59 AM

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QUOTE(neosan2806 @ Jun 25 2018, 04:16 PM)
Fake, im getting my payment in 14 days.
*
Just because you are getting the payment it doesnt mean that others as well.


QUOTE(coolstore @ May 13 2019, 04:38 PM)
over 3 months 1 settlement still pending and today log in the history gone as beyond 3 months records
*
Yeah that is the average time. 11Street is renamed to Prestomall now, but running in the same manner as before. Payments are not coming in for up to 3 months.
We have already stopped fulfilling orders from them and we immediately go and cancel the order so the customer can get their money refunded.

The problem for us started in early 2018, they owed us almost 60K, literally had to chase them for 4 months to get our money, since then I have never received my money before 3 months. I am not sure how they were not making money, they were charging the highest commission rates compared to every other ecommerce platform in Malaysia.

They are dying a slow and agonising death, the sooner they are dead the better it will be.
pretty23
post Sep 30 2019, 09:34 AM

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QUOTE(a-y @ Sep 30 2019, 07:59 AM)
Just because you are getting the payment it doesnt mean that others as well.
Yeah that is the average time. 11Street is renamed to Prestomall now, but running in the same manner as before. Payments are not coming in for up to 3 months.
We have already stopped fulfilling orders from them and we immediately go and cancel the order so the customer can get their money refunded.

The problem for us started in early 2018, they owed us almost 60K, literally had to chase them for 4 months to get our money, since then I have never received my money before 3 months. I am not sure how they were not making money, they were charging the highest commission rates compared to every other ecommerce platform in Malaysia.

They are dying a slow and agonising death, the sooner they are dead the better it will be.
*
Meaning that after 6 months waiting you get your RM60k at the end right?
a-y
post Oct 1 2019, 08:14 AM

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QUOTE(pretty23 @ Sep 30 2019, 09:34 AM)
Meaning that after 6 months waiting you get your RM60k at the end right?
*
I have already got the money, it was sent in two tranches of 30K each. But it took them about 4 months and constant chasing after them, all in all 11Street was a very badly run operation.

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