it comes with an ssd and 8 gb of ram already.. lol..

Maybe hardware DOA

http://www.tomshardware.com/answers/id-365...-100-usage.html

https://linustechtips.com/main/topic/903683...s-to-100-usage/

didn't know it .. this was such an issues having 100% cpu usage.. + its the same thunderobot brand and model.. ehh..?

Wow, you just bought the laptop within a day, and already having problems?

to be exact.. ordered from lazada..

used within 1 hour already frooze/hang..

..lulz..

just packed back and return, wait no more, claim refund

i sent it to item to warranty point to be exact.. still got 13 more days to full return lazada..

ive already contacted the seller and thunderobot page and i even recorded a video sent to them(when the laptop freeze/hang)..

thunderobot fb page does provide fast help reply..

lets see how it goes..


edit : i think i really want myself to really like this laptop for getting it to the cheapest price..

hmm..

This post has been edited by afiq10: Jul 3 2018, 06:21 PM

well i do agree they do provide good support( so far )..

i will just have to wait and see..

you are thunderobot user as well?

Update : motherboard got replaced..

really? new laptop got replaced motherboard already lol..

tomorrow item will send back from KL..

Defect can happen anytime. QC isn't always perfect. Laptops nowadays are like that...

Thunderobot not a famous brand + defective first bought.. sure leaves some bad impression.. well at least their after sales service is great n fast ( so far)

replace motherboard is replacing whole system with gpu cpu .. or wat?

This post has been edited by afiq10: Jul 4 2018, 04:39 PM

i expected new laptop replacement.. lol.. since i bought dy broken..

forget the 2 years warranty.. only give me 1 day use dy defect..

tbh i bought from another seller(authorized seller).. then contacted thunderobot for defect..

..will update in a few more days when i received back my item..

hope no more problem after this

edit : not sure how do they pinpoint the problem.. do they have some special software ?

This post has been edited by afiq10: Jul 4 2018, 05:59 PM

Hard luck! First day pun already have a major problem.

Gonna avoid this brand for now.

their service after sales is quite good(2 years warranty) ... maybe still worth it?.. they do only make gaming laptop..

on the other hand, im sure everyone else would be frustrated at first...

do note : im not bad mouthing the company or what so ever.. im just sharing my experience here ..

This post has been edited by afiq10: Jul 5 2018, 11:45 AM

curious, where did you bought it?
under consumer law and standard practice in Malaysia IT industry, there is alwas 1 week 1:1 exchange one leh

lazada authorized reseller..

Simplified story ;

28 Jun - Placed order
29 Jun - Seller Posted
30 Jun - Recived..

#1 After 30Min of use.. Laptop freeze/hang while playing youtube .. its making a sound zzzzzzzzzzzzzzzzz (song stuck) and hang.....
#2 Next 2 Hours.. Hang again..

-Contacted seller and thundrobot..
- Seller suggest reboot laptop
- Rebooted laptop

#3 Next 5-6 Hours of use.. Hang again..

1 July - Went to authorized highpoint network center (warranty site) .. suggest either send laptop back to warranty service center or reset/clean install..

I clean install it and Followed the instruction(procedure) of installing driver ..

#4 After 6 Hours usage .. Hang again but this time mouse can use..

2 July - Laptop is send to highpoint center and it will send to KL(service center?)

4 July - Laptop motherboard got replaced

This post has been edited by afiq10: Jul 5 2018, 12:44 PM

Sbud have fight for 1 to 1 exchg imo. Its a brand new set.

thanks for narrow down.
hope it works for you in long run now

“ Really suggest check you unit first ,because your unit is double run test process and pass at service center . After you check you unit ,you want to replacement new one ,you can sent request to service center “

should i replace new one? lol?

im scared new one will have more problem lmao..

edit : i think i will use what they have fixed.. so lazy and tired of waiting ..

This post has been edited by afiq10: Jul 5 2018, 05:15 PM

How I wished I've done more research and stumbled on your comment here before I bought this laptop. Mine having the same freeze problem since day one like yours minus the zzzzz sound. Then after few hard reboot, the fan started to spin at max just after the windows boot and then it freeze. Hard reboot and the same thing will happen again anf again. I send it for warranty claim 2 days ago and the waiting period is like 2-3 weeks, dang!