Apple had just launched a recall program on the quality issue of the new keyboard found on MacBook Retina and MacBook Pro from Touch Bar era. Those affected should send your unit to Apple soonest.

Unit affected are those with the new butterfly mechanism keyboard that certain keys are stuck, not responsive, pressing itself repeatingly or press by itself.

Very likely not covered if your keyboard are physically damaged like broken keys or missing keys. Do check with Apple.


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Eligible Models

To identify your computer's model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.

MacBook (Retina, 12-­inch, Early 2015)
MacBook (Retina, 12­-inch, Early 2016)
MacBook (Retina, 12-­inch, 2017)
MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)
MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)
MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)
MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)
MacBook Pro (15-­inch, 2016)
MacBook Pro (15-­inch, 2017)

Note: No other Mac notebook models are part of this program.