Hi Maxis,

I recently subscribe to Hotlink Prepaid and would like to change to Hotlink Postpaid Flex. I was given different information and want to get clarification on the time length I needed to wait before I could change. The Maxis Centre @ The Gardens (Mid Valley) have told me that I needed to wait 6 months before they would allow me to change from Hotlink Prepaid to Hotlink Postpaid Flex. I was informed earlier from another source that I only needed to wait 1 month which I inform the staff but they insist that the policy is 6 months. I have gotten further feedback from your Maxis Twitter Hotlink that I only need to wait 1 month.

So now I wondering if each Maxis Centre is allowed to have their own policy on this matter as I'm worried that if I were to go to another Maxis Centre, they could instead tell me that they could have a 3 month policy or 9 month policy for changing to Hotlink Postpaid Flex since The Gardens Maxis Centre is allowed to have their own policy about this.

Thank you.