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 WTA Problem with TBM(Electrical Store), Bought during HomeDec (HomeExpo)

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TSodengerrard
post Jun 20 2018, 04:15 PM, updated 6y ago

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Hi guys.

I bought few home appliance during the HomeDec (home expo) at KLCC last April in TBM booth.
One of the item is Hitachi Fridge.
Its a outdated model, but after some checking with database, its still available.

So i paid and told that they can simpan my fridge until 6months.
Just call them 1 week earlier, whenever i want the fridge.

Fast forward 2months, today, my house reno completed thus decided to call TBM to send the item.

However, they told me the exact fridge model it out of stock whole malaysia.

Now, the SA told me that i could choose any other fridge with the same amount of money or topup if price is higher.

However, i feel cheated and this could be their business trick etc.

I said i refuse to pay any money, but i worry later they simply send lousy model.

What should i do?
Should i report this to TBM or SKMM?
Anybody had similar experience?

Thanks

rclxub.gif rclxub.gif
TSodengerrard
post Jun 20 2018, 07:59 PM

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up

enduser
post Jun 20 2018, 09:03 PM

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Make formal complain and cc to kpdnkk

After that see what they reply

Not satisfied can lodge complain at tribunal kpdnkk
https://www.google.com.my/amp/s/www.kpdnkk....-malaysia-ttpm/

victorian
post Jun 20 2018, 10:27 PM

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If you are okay just go ahead and pick other models la. If not ask for refund, simple.
saiga
post Jun 21 2018, 12:01 AM

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QUOTE(odengerrard @ Jun 20 2018, 04:15 PM)
Hi guys.

I bought few home appliance during the HomeDec (home expo) at KLCC last April in TBM booth.
One of the item is Hitachi Fridge.
Its a outdated model, but after some checking with database, its still available.

So i paid and told that they can simpan my fridge until 6months.
Just call them 1 week earlier, whenever i want the fridge.

Fast forward 2months, today, my house reno completed thus decided to call TBM to send the item.

However, they told me the exact fridge model it out of stock whole malaysia.

Now, the SA told me that i could choose any other fridge with the same amount of money or topup if price is higher.

However, i feel cheated and this could be their business trick etc.

I said i refuse to pay any money, but i worry later they simply send lousy model.

What should i do?
Should i report this to TBM or SKMM?
Anybody had similar experience?

Thanks

rclxub.gif  rclxub.gif
*
Aiyo this one also you wanna make so much fuss.

Just get newer model la. Latest model should be better.

thesoothsayer
post Jun 21 2018, 12:58 AM

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Anything specific you want about that model? Or any Hitachi fridge with the same capacity or dimensions will do?

I don't think they planned to cheat you. Stocks move quickly and Malaysian companies don't have the best warehouse tracking systems.
TSodengerrard
post Jun 21 2018, 08:30 AM

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QUOTE(saiga @ Jun 21 2018, 12:01 AM)
Aiyo this one also you wanna make so much fuss.

Just get newer model la. Latest model should be better.
*
So much fuss ape bende nye?
takkan semua bende nak terima je

apa aku taknak, salesman cuba nak closedown deal wlwpon xda stock.

kena kat ko baru ko tau haha
saiga
post Jun 21 2018, 10:05 AM

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QUOTE(odengerrard @ Jun 21 2018, 08:30 AM)
So much fuss ape bende nye?
takkan semua bende nak terima je

apa aku taknak, salesman cuba nak closedown deal wlwpon xda stock.

kena kat ko baru ko tau haha
*
Aku pernah kene la. Beli tv. Kat home fair gak.

At least diorang still honour price tu. Lain la klu diorang bagi ko model lagi murah. Berapa ribu fridge ko tu? Decide la sendri berbaloi ke tak nak fight sana sini.

Btw, klu ko tnya kat forum, belajar la accept dengar pendapat org. Klu tak leh terima pendapat yg lain daripada yang ko nak dengar/baca, lain kali tak yah bukak thread.

KEK
TSodengerrard
post Jun 25 2018, 09:37 AM

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QUOTE(saiga @ Jun 21 2018, 10:05 AM)
Aku pernah kene la. Beli tv. Kat home fair gak.

At least diorang still honour price tu. Lain la klu diorang bagi ko model lagi murah. Berapa ribu fridge ko tu? Decide la sendri berbaloi ke tak nak fight sana sini.

Btw, klu ko tnya kat forum, belajar la accept dengar pendapat org. Klu tak leh terima pendapat yg lain daripada yang ko nak dengar/baca, lain kali tak yah bukak thread.

KEK
*
OK. ko pon terimalah pendapat aku skrang ni ye. Nah baca pendapat aku bawah ni.

Aku dah agak bende mesti penah jadi kat org lain.
Pasal ada orang macam ko lah, business people still buat business trick macam ni.
Diorang nak kejar sales punya pasal, jual je walaupon xda stok.
Bende mcm ni patut report. Mmg aku rajin nak report. Bende bukan pasal berapa ribu ja bro. Nanti esok lusa kena kat anak cucu. Sampai bila nak kena tipu mcm ni.
Sampai kiamat bende ni jadi.

Kalau beli fridge dan tuka model, dimensions semua lari. Cabinet pon dah buat.

haha. kthxbai

haaa. skrang belajar la accept dengar pendapat aku.

Jangan marah
iZuDeeN
post Jun 25 2018, 10:32 AM

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ask for cash refund if they unable to give u that model..

or exchange for equivalent model...

no need make such noise...

i bought from TBM ; generally they are honest company...
phanda X
post Jun 26 2018, 09:06 PM

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why makes thing complicated.. just change for newer model lah..
mrg220t
post Jun 27 2018, 11:18 PM

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Honestly speaking you expect people to keep your exact fridge for you in their warehouse for 6 months meh? Just get a similar one or get a refund. This is normal method for those fairs unless you are willing to forgo the discount and just buy when you finish reno next time.
joe_mamak
post Jun 27 2018, 11:39 PM

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Sometimes it happens.

What if in order to fulfill your order, they really went out and bring it in from their distributor and keep in their warehouse for 6 months?

I rather get the latest model available.
idoblu
post Jun 28 2018, 10:18 PM

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I bought many times from TBM. My first purchase was a dryer and washer. Once you paid a deposit, they will keep it at their warehouse. Mine was on hold for quite long, a few years. No problems this round.

Second property, I bought a 65in tv. Last of its kind so after this no more this type of panel. It was a hot item and later I found out another salesperson sold my set even though it’s reserved. No choice, I canceled and they refunded me.

 

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