June 7, Thursday night, my home fibre went offline all of a sudden

June 8, Called customer service, was requested to restart modem, cant fix. Suspect cable problem, promised to update in 48 hours

June 10, 48 hours has passed, no update. Have to called them myself, offered an appointment at Wednesday, June 13. Accepted the appointment.

June 13, TM technician first came to check around, as Maxis is using TM line. The 2 TM technician confirmed it was cable issue, but refused to fix as it is "too dangerous" (2nd floor of terraced which my 60y.o. father can climb up). Few hours later, Maxis technician came, also refused to fix it, pushing the responsibility to TM. Maxis technician then promised to update as soon as possible

June 14, receive no update hence has to call them again. Same excuse, pushing it to TM, have to wait TM to reply

June 19, Today, almost 2 weeks without internet. Receive message saying problem has been fixed. Damn Maxis can magically fix my cable problem without coming to my house. Restart modem, still no internet. Call them again, "idk here written problem fixed"

2 bloody weeks but problem is still not fixed. Taichi the problem with TM, didnt fix but claim as fixed. Me and my family have to keep on reloading mobile data again and again, bill still have to pay maxis bill. This thread is not to ask Maxis to fix the issue, as these useless bunch cant do shit, but to serve as a caution to anyone thinking of porting to Maxis.

This post has been edited by Nibba: Jun 19 2018, 05:01 PM

https://e-aduan.kpdnkk.gov.my
https://aduan.skmm.gov.my

you will get a much faster resolution by submitting a report there

Thanks
already submitted a complaint to cfm last night
will support a report to kpdnkk too
but it will prolly take few weeks for them to settle the issue too

i hate maxis very much. tau cakap xtau buat

there are SLAs that the ISP must resolve the issue with you
else you can follow up complain to them

2 weeks can without internet can die one.

Maxis really cunt. Waiting for my contract to expire before termination.

25 June update: Maxis still refuses to fix the problem. Still “waiting for update”
Ananda krishnan is charsiew

I m having exactly same limbo. The worst thing is calling up 123 put me on hold for more than 10 minutes each time. Internet down suspect cable last Saturday but site visit set for this weekend. I wonder if I should move to unifi since everything waiting tm.....

Good luck. Mine cant be fixed even after 3 weeks
You should definitely switch to unifi if theres no more contract or you dont mind paying the penalty, switching from unifi to maxis is my worst decision

this fucked up maxis is the worst ever isp in malaysia. Tm is shit but this maxis shit is on another level. Maxis always down 1. Want to do work also cannot because maxis down so have to pakai dataplan to do work.

May I know what's your location?

maxis always AUTO fix ....... i kena few time before.

their so called maxpert my ass ....

screw maxshit...

hmmm. make me doubt signing up with maxis. unifi also no diff, thought wanna try maxis instead.

guess i am wrong. every company got its own issues but ur issue is really fcked up. simply simply say job done and fixed.