I see few irreleveant or clashing information in here. Fyi, most of the 1on1 replacement coverage were always provided by the shop theirself, under brand policy. All these coverage are then made noticed to the stock provided/ distributor under their SOP.

As in certain place in Malaysia, sadly, it apllied strictly under those 7 days (shop own coverage), or till there's a spare replacement unit in their hand. The shop's distributor supposedly providing a 1to1 coverage to TS, especially if it was a Logitech product. Why dont you try your luck with Logitech asia careline for further support?

https://www.logitech.com/en-my/contact


Wish you luck.