same as my case, you know what, i requested and 2nd installer to come and check, and finally i got it installed.

the installer who came to check my line at the 1st time, is too lazy too check it, just said" tak boleh pasang " in the form.

they would came with the so called " BILLION MODEM " which they called specially tweak as telekom network specification " BULL Sxxt "

just call them ask for other installer.

billion, riger, riger wireless all the same..

just shared with you, it took them 1 month to process my application for upgrade to 4mb, when the installer came with the billion modem and checked within few minutes he said: "tak boleh pasang,line tak support, exhange port belum upgrade" all sort of bullsxxt, then he left. and i gotta know that my nextdoor neighbour are using 4mb the since 2007 till now, WHAT TO YOU MEAN TAK BOLEH PASANG !!! should be "BOLEH" .

i was so piss-off, i went to the TM HQ@pantai lodge a complaint and do same to the following tm point (pandan indah, bangsar) about my complaint.

then i called 1300889515, the level 1 CS handle my call, i fak them up, the CS have no option have transfer it to level 2 CS(premier team), i told them the scenario, and i insisted to get 2nd vendor(installer) to come and check, at first they said cannot be changed, it was assigned by telekom and bla bla bla, i told them, assigned is done by computer auto-generate or done by human being ??? he said: by our staff in installer dept. so change it lar.....

the next day, i was capped at 4096 kbps and the installer came, activated my account, after few hours i'm connected 4mb .all the hassle should not be happenned if they worked as team. for your info my location is at ampang and cheras, streamyx is the only one solution in my area.

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Added on September 14, 2009, 3:36 pmBTW, if your currently using 2mb it should able to support 4mb, upgrade should not be a problem.

as what the installer told me.

This post has been edited by libech: Sep 14 2009, 03:36 PM

previous was 45db attenuation, after the installer came and he called up their tm exchange center at taman tasik ampang, the technical support able to do some port setting sort of that, now my line attenuation 37db, and i using linksys modem, not their free modem billion, riger or riger wireless...

hope it helps...

i think you need to push it harder to make up your case, if not they don't even bother about your situation, they have the ability to change the installer, is in their control, talking to the CS is waste of time, the CS monkeys know how check do the routine checklist , check your signal light, is it blinking ? i will reset port for you ! i'll give you report number !, that's all the monkey gave you.

it's a simple process, but they make it like complicated.

it really make a different while you're connected @ 4mb, youtube loading no problems at all.

i have 2 desk 1 lap online, pps, bt, rs, dl at the same time...

what is your speedtest result ? exceed 1024kbps or ?

mine, est 15gb d/l per day. speed still at 3.8mb. from cheras,ampang.

you're right man, it took them 1 month to FIND FOR THE PORT !!

i wonder why the tmnet took so long ???? is it really hard to to find ???

that's why, my status snr also did not met their requirement, but proceed.

while 2mb combo cost rm130, 4mb cost rm 160 different rm30 you can njoy

the faster d/l speed: rapidshare,megaupload,pps etc..... up to you.

previously i was encountered same probs 2 (esp: 8pm to 12 am) and i reported the issue. they came to check from exhange point to house cables,ports, then the problem solved.

Hi guys, regard to the streamyx 4mb connection mode. i only be able to connect at G.DMT mode , i had tried several setting mode example: ADSL2 , ADSL2+ etc..and it unable to establish the connection, is there a probs with my the modem firmware or streamyx port setting at there end ?? ?? btw, i'm using linksys wag200 wireless modem. thanks.