Good for you. 
I left my Selenite with them for a week, asked them to fix GPU Power Limit Throttling issue which I've been reporting for more than 2 years and replace the laptop if they can't fix it. They didn't even open it till I went back after a week, had the audacity to tell me that there might be a motherboard issue and won't replace the laptop despite the fact they didn't do jack sh*t in these 2 years.

I reported the issues when they started occurring barely 10 months after purchase. Since the world went into lockdown and I wasn't able to travel, so I asked when they'd be able to fix the problems. They confirmed that whenever I was able to bring it to KL service center, they'd fix everything under warranty, including replacing the swollen battery but Malaysia reopened 8 months after my warranty got over. They never ever tried to do a remote diagnosis on my laptop, while I had shared everything through email and in Selenite Thread here as well. They kept blaming Tongfang's design but didn't accept responsibility for complete lack of QC despite them advertising 48 hour stress test on each individual laptop.

Hi,

My son has an Illegear Raven SE RTX, bought in 2019. It has developed this issue, this unit cannot reboot. It has to shut down for 1 minute before it can boot. I have to reinstall it with Windows 10 Home edition and installed the drivers. Still the same problem, there seems to be no firmware on their support webpage.

If anyone had face this problem and a quick fix would be great if you can share.

Thanks.

Drivers only no firmware like other branded notebook like HP or Dell.

Hi guys, how to fix Onyx V constant BSOD issue? This issue happens when I just move my laptop around, and it get bsod. Currently on Windows 11.
I have a dell laptop (precision) and have never encountered this issue like illegears