This is the worst laptop and company I encountered.

I told them I will be in KL and come to your service centre to claim battery and they told me to come on Thursday due to Wednesday they had stock take.

When I arranged to come on Thursday and reached their service centre, they told me no stock on the battery.

I scold them immediately because I have WhatsApp them with prior arrangement but they were quiet without reply.

So I am very hot

Appreciated for your assistant to help to replace the battery on the spot after certain voice up on the response given by your team when I was told that there were no stocks on the battery and need to wait for 1 day to arrive against the no replies (quiet) from the Whatsapp whereby I have indicated that I will be visiting today and my intention is to replace battery on the spot or at the same day to allow me bring back to Penang without the need to courier.

If there is no stocks or else, I wish I could be informed over the Whatsapp and not just quiet over there until I reached and I was told otherwise. If I didn't raise my voice and concern, I think I won't get back replacement on the spot.

Anyhow, these all are my experience throughout the whole process and I would say all are not good since the first day of buying this brand especially the delays in delivering the laptop.

I hope improvement can be made so you won't lost your share market.

This post has been edited by jack2: Nov 26 2021, 09:24 AM

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