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 ILLEGEAR Onyx Discussion Thread V1, Illegear's first Bazel-less Notebook

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YVONNE@ILLEGEAR
post Apr 16 2019, 03:59 PM

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From: Team ILLEGEAR
QUOTE(k!nex @ Apr 16 2019, 03:13 PM)
Owh... So there is actually a plan to release the octagon keycaps. Any tentative pricing. I need to start saving already. Learnt from Rosmah on tabiat menabung. biggrin.gif
Is it end-user replaceable or do I need to send my unit over for you guys to do it ?
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Good day! Sorry to inform you that octagon keycap is not compatible with the keyboard panel used in the Onyx model.
We shall keep you informed on the latest updates once given by the manufacturer later. Thanks and have a nice day!
YVONNE@ILLEGEAR
post Oct 11 2019, 02:28 PM

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QUOTE(limewekit @ Oct 11 2019, 01:36 PM)
Sigh.. i understand what u try to say. what would you do if u r in my situation ?
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Hi limwekit,

Thank you for giving us your valuable feedback.

I have done the investigation of your RMA case, the tech team has changed your laptop battery and the laptop doesn't shutdown after the battery change. I believe you also have verified it upon laptop collection. I am sorry to hear the issue comes back again.

This time, we would be very much appreciated if you could send in your laptop for a longer period because we were only given a short period of time to test and fix the intermittent shutdown issue under battery mode.

We can also replace your laptop to another new laptop with similar specifications if you needed a quick solution.

Please let us know and we can be contacted at +60 18-261 8599.
YVONNE@ILLEGEAR
post Nov 1 2019, 10:38 AM

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QUOTE(Tokio_Hot @ Oct 31 2019, 10:30 PM)
1. When is the battery stock going to be replenish? I was told it would be around 4-5 weeks as I'm in need for battery replacement.

2. Keyboard starting to malfunction with no light illuminating. I have to rely on external keyboard for the time being. Planning to send over the laptop when battery stock arrives. Also planning to do this fix ( https://www.maketecheasier.com/laptop-keybo...-working-fixes/ ) for (at least, temporary) relief.
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Hi! Very sorry for knowing that your laptop is having issue. Is it possible for us to communicate via whatsapp for easier communication? Our support line whatsapp no. is 018-2618599. Hope to hear from you soon. We are pleased to assist you. Thanks and have a nice day.

YVONNE@ILLEGEAR
post Mar 31 2020, 10:36 AM

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QUOTE(wookp @ Mar 30 2020, 03:08 PM)
Quick check. Is there a way to disable the illegear command centre UAC pop-up everytime i restart my machine?
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ILLEGEAR COMMAND CENTER doesn't required UAC confirmation when loaded up.
You may check the windows UAC setting by searching UAC via windows search bar.
YVONNE@ILLEGEAR
post Apr 2 2020, 09:59 AM

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QUOTE(wookp @ Mar 31 2020, 07:31 PM)
The thing is, it's happening to my machine. And there's nothing to check on UAC.
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You may try to download and reinstall the Command Center from our support page (https://support.illegear.com/).
Please uninstall the Command Center from control panel and restart when prompted.
During installation Right on the Command Center installer and select Run as Administrator to install.
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