Why is this thread locked? I can't quote or reply to anyone there.
https://forum.lowyat.net/topic/4770178

They want to lock a discussion thread because customers are facing issues and complaining about them there?
This seriously questions their business ethic and integrity. I PM'd that guy asking about how to he got issue resolved as I have similar problem but he hasn't replied. Now I think that was just a fake account.

I haven't received reply from Prince J. I last PM'd him this on 28th December 2020 (more than a month ago):

https://forum.lowyat.net/index.php?showtopi...post&p=99245493
I want to know the ETA for GPU PL Throttling fix.

Are you able to access the site?

I keep getting Error 1020



Attached thumbnail(s)

That doesn't makes any sense to me.

For all those who have swollen battery within few months, I think that the laptops FW or BIOS have configured battery to be the primary power source and then AC adapter is treated as a secondary source for extra power. If you try to run any GPU intensive task after removing the battery, you'd get GPU Power Limit throttling as evident from MSI AfterBurner and in Intel XTU, you can see Current/EDP limit throttling while running a CPU intensive task.
This is something which Tongfang should fix and Illegear should co-ordinate with them to get a working FW/BIOS for all users having battery issue.

Sad to see no effort from Illegear for this specific bug from last 3 years or so.

I think it should be 1 mm or 1.5 mm. I also need to replace them for my Selenite 9th gen but can't find any good options here.

Good for you.
I left my Selenite with them for a week, asked them to fix GPU Power Limit Throttling issue which I've been reporting for more than 2 years and replace the laptop if they can't fix it. They didn't even open it till I went back after a week, had the audacity to tell me that there might be a motherboard issue and won't replace the laptop despite the fact they didn't do jack sh*t in these 2 years.

I reported the issues when they started occurring barely 10 months after purchase. Since the world went into lockdown and I wasn't able to travel, so I asked when they'd be able to fix the problems. They confirmed that whenever I was able to bring it to KL service center, they'd fix everything under warranty, including replacing the swollen battery but Malaysia reopened 8 months after my warranty got over. They never ever tried to do a remote diagnosis on my laptop, while I had shared everything through email and in Selenite Thread here as well. They kept blaming Tongfang's design but didn't accept responsibility for complete lack of QC despite them advertising 48 hour stress test on each individual laptop.

Yes, it is still facing GPU Power Limit throttling problem. Meanwhile, I haven't read about a single instance of this issue on same GK7CP0S model from XMG, Eluktronics or Xotic PC, etc.

They told me that they'd replace it WHEN I WAS ABLE TO REACH KL. They never asked me to ship/send it for diagnosis nor did they try to fix the problems remotely. I was and still am using it for work and shipping it internationally means I'd be out of work for 2-4 weeks easily. It is one thing that a product develops some problem over-time and it is a completely different issue if the manufacturer sold a product with serious problems known to them only since they don't have any QC.

It was 20 May, 2020 when I reported the problems. International travel was completely shut down. There was no way to send it to KL as I've already explained. 17 February 2021 is the day I got fed up that you haven't done anything in 8 months to fix the hardware/firmware/software issues.

You've defrauded me by selling a laptop with defects known to you and now are shifting the blame to the warranty period and/or the ODM.
You must be pretty ignorant of the fact that Malaysia was closed for tourism until 31 March 2022. I also requested that I'm okay with any other recent generation laptop as long as it doesn't have same problems. I offered to pay the difference amount (if any). You refused me to test the older laptops too. Which means either all of your laptops suffer with these bugs (Swollen battery and GPU PL Throttling) and/or you didn't want to admit you sold me a defective laptop.

You refused to do anything for 2 years since I reported the issues. You didn't do anything when I reached KL and left the laptop with you for a week. What makes you think I'll travel back to Malaysia again on your false promises to get a "discounted rate" when it was Illegear which doesn't have any quality control and just buys the lowest quality stock from Tongfang to sell at a premium?

I specifically asked you to update BIOS/EC/Firmware/ etc whatever you can do to fix the problems. The EC version is still 2.07 as per MsInfo32. Please stop misleading customers if you can't provide after sale service.

We will replace the battery for you, which would solve this issue immediately. Please send in the laptop to us once you are in Malaysia so we can help you.


Kind regards,
Ben
ILLEGEAR Tech Support

I expected that I'd get a good product but instead I received an expensive headache which just won't go away.

Funny thing, you blocked my instagram account when I commented about my bad experience on one of your posts.

This post has been edited by SaiyanGoku: Jun 17 2022, 03:39 AM

I'm not sure if this is applicable to Malaysia, but would it be possible to file a class action if we can find enough members who are facing problems in their Illegear machines?

Okay, let me start a separate thread for it. That way we can know how many members are affected in this forum.

Genuine question, why didn't the service center replace my Selenite's motherboard with a fault-free one and instead asked me to send it to China for diagnosing the problem?

I'd skip them and get something from international brands like Asus, Dell, Lenovo, etc.