Enough is enough. This isn't nasi lemak we're talking about.

I genuinely cannot understand why/how the brand that I trusted has fallen so behind it literally feels like a scam company.

It's only been 3 months and my Onyx V(AMD) laptop display is already broken (I don't even play high end games with it), within warranty but what use is that if the whole illegear company is uncontact-able because apparently the first support guy has resigned. And the warranty part is out of stock until "estimated" end of october.

I had to wait 2 days for a follow up reply because the first guy who contacted me resigned.

Currently waited for a week, A WEEK for any useful reply from the support (Yeah you can work without a work laptop for a week, right?)
And the best part? So far the only useful reply I ever had was the guy that resigned that literally just says "send in for warranty repair or don't, your choice".

I'm literally hands tied because I even tried looking other shops for the parts(I'm even willing to pay and forget illegear warranty exist) and they're not available (Since when is illegear an exclusive "brand" now?) So I'm just being mocked as the shops are filled with other brands' part. So much for an advantage from buying illegear.

I can only imagine from the last support ticket reply, the PIC(god knows what term this even is, am I a worker in illegear now?) has also resigned since I'm not receiving any reply from them for 2 days as well.

Has illegear forgot the fact that we're throwing in our payment(trust) first from buying their product forehand?
We even have to pay the shipping fees but I'm fine with that, question is, WHY did I chose to get myself into this mess to buy your stuff at the first place???

P.S on a side note, I'm writing this post with Illegear Raven(2018). The irony is rich and amazing.


TL:DR Sales team reply instantly, but after-sales does not. Unless you live in KL/PJ for easy send in, just stay away from this brand.

This post has been edited by RotiKaya94: Oct 8 2022, 12:33 AM

Thank you for the reply, and yes, I've been trying to make contact with every possible channel you have (Facebook, whatsapp etc) which all redirected me back to the technical support ticket. Except so far, only the technical support ticket has yet to reply nor provide an update on the issue.

I'll pm you the ticket and ask for more info about the spare monitor.

If it makes you feel any better, at the end of the day, I still had to pay both send and return shipping fees after like what, constantly follow up in various social media and 17 days of constant harassment. (Yes I admit I'm harassing them since I'm publicly shaming them already.)

Honestly, I just spent like 10% of my total purchase for a "warranty" screen. That's still hundreds if you're wondering.
Here's hoping I will never, ever need to contact nor hear Illegear ever again.