Would Like to ask some other users here

Onyx i7 8750 w 1050Ti

Done x1 keyboard replacement (no idea what happened. malfunctioned, no light, no input.etc)
Done x2 Battery replacement and i'm still having unexpected/auto shutdown.

Event Viewers states ""The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.""

anyone have this problems? The laptop is fine if plugged in. If it's on battery it tends to shutdown automatically and will only boot up when plugged in to charger with 0% battery afterwards.

Bought this last year 2018 October and i'm very sad i couldn't bring my ONYX around and it has to be plugged in ALL the TIME.

Illegear offered a new replacement unit of a Raven SE laptop for my ONYX and i felt it wasn't fair to replaced it with a different model plus Raven SE is price RM 3k versus my ONYX rm 5.4k when i bought. Sure,there are depreciation on value but i didn't buy ONYX alone based on it's performance. All manufacturers (asus,acer..etc) offers the latest gen chipset too at that time of me buying and i buy it for it's premium look and feel, mechanical keyboard and per key RGB. It wasn't fair to replace with a RavenSE. ONYX to ONYX would be fairbut they no longer produce unit with specs like mine. They mentioned they don't have the expertise to fix this and would need to ship to manufacturer to fix and i'm pretty sure this is gonna take months and definitely forever. But if the laptop i purchase is defective, the fair replacement would be the same model, no? i don't really care if the raven se has i7 9th gen with 1650 (better spec then my ONYX i7 8th gen 1050Ti) it's a totally different model and i didn't buy a laptop base on the chipset alone !!!!


Azim probably remembers me, and technician who last did the battery replacement was Brenden. I'm voicing out my disappointment on the ONYX product issue that couldnt be rectified.




What should i do now????
Appreciate your view on this rather frustrating matter

This post has been edited by limewekit: Oct 10 2019, 11:10 PM

I think they already tried their best to resolve the issue. They even offered you a replacement unit which is much better than other big companies out there. If I were you I will let them handle the RMA and send to their factory in China to make the necessary repairs. If urgent and need the laptop for work then just accept the new replacement unit which has better spec.

For reference, I had to RMA my Asus republic of gamers laptop before, it took 3 months and there was no reply from queries until my laptop was ready for collection.

If you are lucky you can get the laptop within 1 month. Otherwise prepare to wait at least 2 months due to shipping from China and back.

This post has been edited by ghostcommand: Oct 11 2019, 01:24 PM

Sigh.. i understand what u try to say. what would you do if u r in my situation ?

This post has been edited by limewekit: Oct 11 2019, 01:41 PM

If you can wait then wait for the RMA unit.. otherwise just take the new unit which has better spec like you mentioned.

Hi limwekit,

Thank you for giving us your valuable feedback.

I have done the investigation of your RMA case, the tech team has changed your laptop battery and the laptop doesn't shutdown after the battery change. I believe you also have verified it upon laptop collection. I am sorry to hear the issue comes back again.

This time, we would be very much appreciated if you could send in your laptop for a longer period because we were only given a short period of time to test and fix the intermittent shutdown issue under battery mode.

We can also replace your laptop to another new laptop with similar specifications if you needed a quick solution.

Please let us know and we can be contacted at +60 18-261 8599.

I couldn't verify immediately on the battery issue upon collection because it does not shutdown immediately, it shutdowns on random when not plugged in regardless of battery percentage. I have already in touch with Brenden hope he can give me better option

This post has been edited by limewekit: Oct 12 2019, 09:21 PM

Hi guys,

I ran across this forum in my search for a replacement keyboard for my laptop.
I have the Walmart version of this laptop which is OverPowered LP-2 which is also a Tongfang GK5CN6Z. I was wondering if i would be able to purchase a keybord from you.

Want to ask fellow Onyx users, when you shut down your laptop, does it drain the battery? Mine has been from day 1 if I shut down with full battery and not using it, opened it after a day or two and saw the battery almost if not fully depleted. Had to charge it again. (not sure if this is the norm for Windows laptop as I used to using macbook)

Hi clone1008, i believe it would be best if you contact your seller to inquire about the keyboard replacement in order to acquire the compatible keyboard just to be safe.

Hi nyunyu, May i know if you have performed battery calibration to test it out? We cannot confirm what could be the issue, but we would advise for you to contact our Technical Support Whatsapp line, which the number is 018-261 8599 for more details.

1. When is the battery stock going to be replenish? I was told it would be around 4-5 weeks as I'm in need for battery replacement.

2. Keyboard starting to malfunction with no light illuminating. I have to rely on external keyboard for the time being. Planning to send over the laptop when battery stock arrives. Also planning to do this fix ( https://www.maketecheasier.com/laptop-keybo...-working-fixes/ ) for (at least, temporary) relief.

This post has been edited by Tokio_Hot: Oct 31 2019, 10:31 PM

Hi Tokio_Hot, do PM me your laptop serial number for us to check. The serial number can be found at the bottom of your laptop and it will look like either ILG850XXXXL or IT1C10XXXN or starting from G------.

We will liaise back to you regarding on the issues accordingly. Truly sorry to hear about this matter.

Hi! Very sorry for knowing that your laptop is having issue. Is it possible for us to communicate via whatsapp for easier communication? Our support line whatsapp no. is 018-2618599. Hope to hear from you soon. We are pleased to assist you. Thanks and have a nice day.

Is there going to be an Onyx SE or a refresh for the Onyx lineup? Looking to replace my OG Laguna if there is one.

Hi nyhorikita57, we cannot disclose any information at the moment but

Kindly PM me your WhatsApp number & I can add you into our broadcast list for the announcement later~

PMed, kindly check.

Ohhh..means will have new products soon?

Mind to spill the beans a bit? maybe size and weight of the new product?

Hi xxdanialxx, thank you very much for your interest as well but unfortunately, we cannot disclose any information for the time being!

No worries, kindly PM me your WhatsApp number & I can add you into our broadcast list for the upcoming announcement later~

Hi Azim, sure. Will pm! Very interested to know but aiya cannot reveal a bit meh? hehehe

I do agree, machine and gadget are not guarantee all are 100% best condition based on various reason like delivery etc. And the service they provide consider very good when they offer to change a new one unlike other bigger brand that just dont give a crap about most case. I personally do trust their service where my wife also using illegear and send to service due to some problem

got 11.11 promo for onyx?