Hi, anyone here encounter laptop auto wake issue?

i tried to troubleshoot, i found out it's from NVIDIA USB Type-C Port Policy Controller, so i set it to not allow to wake computer from sleep. however, after restart the setting is turned on again.

anyone found a solution?

this was uploaded 6 days ago.

can anyone from ILLEGEAR care to explain/comment on the trackpad and keyboard issues?

Hi guys, I'm planning to buy the Onyx Pro and I'm a bit curious on the "in-house" parts they're using in the Customization menu.
For example, in the Solid State Drive section, we have an option to have Samsung (PM981a or PM991) and the other non-branded one. Another example is the RAM section.
Can anyone who have Onyx Pro already please share the actual specs? Something like a screenshot from HWMonitor perhaps.

Hey, any GTX1060 Onyx user still here?
what's your max GPU temperature while heavy load or while heavy gaming?

This is the worst laptop and company I encountered.

I told them I will be in KL and come to your service centre to claim battery and they told me to come on Thursday due to Wednesday they had stock take.

When I arranged to come on Thursday and reached their service centre, they told me no stock on the battery.

I scold them immediately because I have WhatsApp them with prior arrangement but they were quiet without reply.

So I am very hot

Sorry for pm in this thread.

Prince J STEVE@ILLEGEAR AZIM@ILLEGEAR
I using Illegear Rogue 9th gen, 1660TI version.

Last year Q4, I found up the battery had buldged. I make an purchase order for battery replacement. The price also not cheap.
My other friends' laptop having the same issue as well for Onyx.

This year same Q4, the new battery is buldged again.
Is it possible to get a better battery replacement or no? Because battery replacement each year is no cheap, and it allocate my time to go to your office.
Thank you.

My Onyx GTX1060 battery swollen again, it is really a yearly thing and I am super frustrated about it. The last time they told me perhaps because my laptop is too hot. After the last replacement, I have made sure to undervolt my laptop, never go over 85, and clean the dust monthly, still same thing happened again, it is clearly the super bad quality of the battery itself and damn it costs a lot.

Anyone know where to buy the battery ourselves and fix it?

They told me that they'd replace it WHEN I WAS ABLE TO REACH KL. They never asked me to ship/send it for diagnosis nor did they try to fix the problems remotely. I was and still am using it for work and shipping it internationally means I'd be out of work for 2-4 weeks easily. It is one thing that a product develops some problem over-time and it is a completely different issue if the manufacturer sold a product with serious problems known to them only since they don't have any QC.

another update on this..
Illegear took about 10 days from when I dropped my laptop until I got it back..
not too long, but there is definitely room for improvement in response time to customer's email..
Illegear's service staff assured me that all they had to do to fix my laptop was flashing the bios and that's it..
however, just one day after I get my laptop back, I already experienced the exact same issue..
this is far from ideal and I'm starting to lose faith in Illegear's brand.. 

the thought of submitting the support ticket again to do this all over again isn't something I really look forward to..

Last support contact was in March this year if not mistaken.
I was using whatsapp to contact them. Never tried the new system.

I think support method does not matter. Ticketing can be better as they can support their customer more systematically. Human factor is more important during support.
Based on previous experience, I feel that they are not keen or willing to help. Especially that they just went silent during support, which made me fed up.
The fact that letting Windows to install the drivers itself, rather than installing using the drivers on their website, fixed the BSOD and driver problems only shows that they are not aware or not even care if their drivers are working properly.

I mean, from QC, to drivers update, to CS. Nothing seems to pass the lowest expectation.
I wanted to support Malaysia brand but it is a big disappointment.

Besides, Clevo or TongFang or any similar business model should have the advantage of being cheaper than other bigger brands with similar specs.
But it seems that nowadays, it is not the case anymore.
In addition, it also seems that brands that uses Clevo or TongFang etc, when there is hardware issue, they need to send the machine back to the Clevo or TongFang for checking and fixing.
This process will take few months, which is another disadvantage of such brand when many other brands has on-site support.
I think many are not willing to leave their machine on somone else hand for months because there are sensitive information stored.

So, I think if you are considering buying from Illegear or even Level51 or Aftershock, better do the research properly.
A lot have changed nowadays that it can be hard to justify to buy from these brands anymore.
Just my 2 cents.

Enough is enough. This isn't nasi lemak we're talking about.

I genuinely cannot understand why/how the brand that I trusted has fallen so behind it literally feels like a scam company.

It's only been 3 months and my Onyx V(AMD) laptop display is already broken (I don't even play high end games with it), within warranty but what use is that if the whole illegear company is uncontact-able because apparently the first support guy has resigned. And the warranty part is out of stock until "estimated" end of october.

I had to wait 2 days for a follow up reply because the first guy who contacted me resigned.

Currently waited for a week, A WEEK for any useful reply from the support (Yeah you can work without a work laptop for a week, right?)
And the best part? So far the only useful reply I ever had was the guy that resigned that literally just says "send in for warranty repair or don't, your choice".

I'm literally hands tied because I even tried looking other shops for the parts(I'm even willing to pay and forget illegear warranty exist) and they're not available (Since when is illegear an exclusive "brand" now?) So I'm just being mocked as the shops are filled with other brands' part. So much for an advantage from buying illegear.

I can only imagine from the last support ticket reply, the PIC(god knows what term this even is, am I a worker in illegear now?) has also resigned since I'm not receiving any reply from them for 2 days as well.

Has illegear forgot the fact that we're throwing in our payment(trust) first from buying their product forehand?
We even have to pay the shipping fees but I'm fine with that, question is, WHY did I chose to get myself into this mess to buy your stuff at the first place??? 

P.S on a side note, I'm writing this post with Illegear Raven(2018). The irony is rich and amazing.
TL:DR Sales team reply instantly, but after-sales does not. Unless you live in KL/PJ for easy send in, just stay away from this brand.

I ordered mine. Waited 3 weeks for a faulty laptop. Sent it back the next day. Haven't heard anything about my laptop since Friday.