Wah Lai Toi transition to VOD will cause the viewer confuse just like NTV7.

It's been forever since I watch NTV7, 8TV and TV9. Media Prima should assign its channels based on language like Mediacorp I think. TV3 for Malay, NTV 7 for Chinese, Korean and Japanese content, 8TV English, TV9 Indian.

Not every Malaysian Chinese watches Cantonese shows, unless you're a fan of Cantonese or Hong Kong content. Malaysian Chinese are quite diverse when it comes to language preferences.
Most youngsters prefers watching Mandarin shows especially from China (of course not the ones you see on CCTV 4 ). Popular China programmes from iQiyi, and TV networks like Hunan TV, Zhejiang TV, and more.
For Astro Hua Hee Dai, the Hokkien dialect content are mostly imported from Taiwan, and it's widely enjoyed by the elderly instead of youngsters.
Some Malaysian Chinese hardly watch Chinese-language shows at all, and they watch more on English shows. So it really depends on who you're asking...

So when it comes to Astro Wah Lai Toi and Jade pack ceases, it highly affect especially those native Cantonese-speakers in Malaysia, and they felt very unsatisfied with Astro.
You know la, a family where the elderly's children subscribed to Astro and chose Dynasty pack and Jade pack is to let their parents to watch Hong Kong shows and old movies.
With their primary source of entertainment being 'taken away just like that', those elderly got no choice but to watch on other existing TVB channels on Astro, especially TVB Xing He and TVB Classic, and somehow 'forced' to watch newer Hong Kong shows on TVB Jade.

Asian Action Channel and TVB Classic Movies mostly show those good old classic HK movies, some even those black and white HK movies.
If you ask them to watch new shows, they would say new shows are not nice to watch, and they prefer watching older shows.
It's like, you convince your grandparents to listen to BLACKPINK songs, of course they wouldn't like it, and they would rather listen to the good old classics from Teresa Teng songs instead (or maybe P. Ramlee for the Malays). Just an example la.

Well, instead of me do all the talking, let me show you some of actual viewer's complaints to give you guys a better understanding.
And of course due to privacy concerns, their names and profile picture will be redacted.




And yeah, some of Chinese viewers didn't even realise that Astro AOD (previously known as Astro On Demand) has already included in Dynasty pack since many many years ago.
Even till today, they still thought they've been paying extra to watch Astro AOD.
This Astro ah, want to wait until customer angry first, then only provide explanation one. What a good service.

And that's not all, the debate between the existence of TVB Jade and Astro AOD also. The HK series premiere episode everyday at 8.30pm and 9.30pm are simulcast on both TVB Jade and Astro AOD, and many viewers find that:
"What's the point of showing the same thing across 2 channels? It's like CH310 and CH311 showing the same episode at the same time. What for ??? Waste my money "


Maybe, because of such 'drastic change' of TVB Jade replaces Astro WLT, Astro were desperate to include Dynasty pack into Wah Pack so that customers would continue staying on Astro.

Good news for customers, bad news for Astro (because their income would be affected especially existing Super Pack 3/Super Pack Plus 3 viewers downgrades to Wah Pack).

In conclusion, quite a lots of chaos, confusion and some miscommunication occurred since the changes were made.

Channel number of Chinese channels on Astro are ranges from CH300 until 355 (or 375 for non Ultra Box and Astro IPTV users).
Refer to the Subscription Rate Card/Channel List here to see the full list of Chinese channels on Astro: https://forum.lowyat.net/index.php?showtopi...&#entry96566028

This post has been edited by joshhd: May 16 2020, 05:42 PM

What a mess...Did Astro's Chinese content department not do any research before removing or adding new channels? I guess it is better if Astro repackage the Chinese channels into the respective dialect - Mandarin, Hokkien and Cantonese. I think Dynasty and New Emperor are all over the place. And need to subscribe Star Chinese Channel separately too.

Yup, it’s all about ARPU.
Profit first.
Make money most important for business.
$$$$

It has been many years like this... the movie will rotate again and again

All these changes only add more confusion !

https://www.lowyat.net/amp/2020/213226/hbo-...price-official/

"Priced at RM 34.90 per month, HBO GO provides on-demand access to HBO and HBO Asia original contents as well as its massive catalogue of movies, series, and documentaries. HBO GO subscribers also able to access six live TV channels under the brand such as HBO, HBO Hits, HBO Family, HBO Signature, Red by HBO, and Cinemax."

Hmm... A direct competition with Netflix. 🤣

Huh. I'm gonna stick with Netflix since it's quite cheaper and more diverse content.

True. I agree with you. Since GOT is over, fewer people are watching HBO now. (At least that's something happens in the US)

Whether the Chinese content department done their research or not, changes already made, so whether the viewers like it or not, they have to accept it regardless.

I guess it is better if Astro repackage the Chinese channels into the respective dialect - Mandarin, Hokkien and Cantonese.
Then many customers would find that Astro is expensive, not being loyal to customer after so many years, etc etc... "I might as well terminate Astro then buy those TV boxes."

As for the Star Chinese Channel, the programmes shown are mostly from Taiwan, and nowadays not everyone watches Taiwan Mandarin shows (from variety shows to series) compared to 10+ years ago.
They just make it a la carte of RM5/month as they simply just want Chinese customers to pay a bit more only... Cuz otherwise, they can add that channel into part of Dynasty pack or New Emperor, but they didn't...

Whatever decisions they made, as long it is financial sense to them, they will do it regardless.
So when such drastic changes that impacted soooo many customers, which I think it's very likely because they didn't properly inform its Chinese viewers on Astro and explains what are the reasons they do that.
You know la, when asked why Astro WLT is replaced by TVB Jade, Astro won't give direct and straightforward answers. They'll convince you all the 'good things' only.
If there's any complaints on Chinese programmes offering on Astro, "We'll forward your feedback to the relevant team", and then nothing happens later on, except Dynasty pack is now part of Wah Pack.
Basically it's like miscommunication with existing Chinese viewers, so Astro is kinda desperate and forced to make a decision by making its Chinese-language packages way cheaper to subscribe, to make Chinese customer stay.

Plus, it happens during MCO period, and Astro CS agents/departments are quite a chaos already especially with no technical visits, and many of the staffs are working from home, having limited access to the system, and then the new channel number change since 1 April which causes some confusion among some viewers, and then this Cantonese language channels somemore....

Imagine some customer experiences this: No agent attend to them, long waiting at phone call, sent email but no reply, and others...
With situations like this, how would you expect customers to be happy? I can see that they're going through tough times, including its CS agents.
The reasons are there, but how far can you expect customers to be more understanding and considerate towards the service you provide to customers? It's kinda like adding fuel to the fire.

This post has been edited by joshhd: May 17 2020, 01:19 AM

For Malaysian Chinese viewers, they have this 'variety of choices' to enjoy Chinese language content from China, Hong Kong, Taiwan, Singapore, from either legal or illegal sources especially via streaming.
So in other words, they 'can survive' without Astro. However, one of the common reasons why they still continue Astro might because the children's parents in the family because they've got used to Astro already, or they just interested to watch sports events, or interested in locally produced programmes by Astro, and others la.
Otherwise, many would 'secretly' buy those TV boxes (especially with those underground or illegal China IPTV/video streaming apps) offers much more content compared to what Astro offers, plus most of them are no-monthly fee ones, so that is something that Astro don't like, but have to accept it regardless.
Receiving China channels via C band (Chinasat) like how a minority of Chinese risked in those years are no longer a preferred option, since internet streaming can offer much variety of choices compared to satellite. And they also finds that illegal internet streaming is a safer 'illegal' option compared to installing a parabolic satellite dish as big as 6 feet at their homes. Lol.

For Malaysian Indian viewers, either they go for Astro, or they can secretly subscribe and install Videocon d2h, the only India's satellite pay TV service where its signal is receivable in Malaysia.
Indian content from India has obviously more channels and content compared to what Astro offers. So it depends whether the Indian viewers wanna 'somehow take risk' to secretly subscribe to it, by hiding the satellite dish from being easily spotted by any passer-by.
Otherwise, OTT services and/or Internet service from India also provide a variety of choices too.
Or, some would go for English content, sports events, and foreign language content.

For Malaysian Malay viewers, it's either they go for Astro, or Njoi, or Unifi TV, or just digital TV (myFreeview). Hahahahha...
Malays don't have much choice if they prefer watching Malay language shows. It's either Astro, Media Prima, RTM, Unifi TV or Islamic programmes from Al Hijrah. Or, just find some online content elsewhere.
But then, there are Malays finds that locally produced Malay programmes are simply not nice to watch due to many factors. So some would watch content from other languages on a regular basis.
From English, Chinese, Indian shows, and other foreign language shows, on Astro or elsewhere.
For those who prefers watching Indonesian content, they would also 'secretly' align its satellite dish to receive Indonesian free-to-air channels, or any other satellites whichever they like what they see, including Thailand content/platforms.

Either way, Astro may not be everyone's preferred option anymore. Main reasons could be the price or the content offerings or its overall service.
You can always look the content you want on the Internet anyway.

Ehh wait... Does that means SD version of Star Vijay will be gone as well? Making Chakravarthy pack an all-HD-only package?

Source: https://www.facebook.com/photo.php?fbid=298...14771358&type=3

If that's the case, well then Chakravarthy pack is here to stay.

I think astro should renumber their indian channel number. Because Vaanavil HD ìn 201, then the next HD channel is 231. After adithya ch214 it will jump to ch 231, so far away...

Sooner or later, I guess...
But then some ppl would say "Doesn't matter lah. As long don't charge me extra."... 😂

A bit long time don't check this thread.
Suddenly so many changes..

Look like BIG issued most of channels ceased or package and pricing re-adjusted.

No wonder I agree n plan to upgrade my njoi to postpaid with offer price RM25/mthly.. Feel like no ppl wan serve me.

Ask cust service about my upgrade progress, then everybody push here push there.

Ask dealer say my account is "temporary blocking". Huh? (Not understand..) I used njoi more than 3 years, and never top up before. So astro consider banned me? (Sorry until now, I also don't know what happen for my acc)..

Ask cs say that need refer telemarketing.. Just Wanna to enjoy "extra" entertainment, then a lot barriers..

Well! I think I put my decoder at the freezer again until the problem solved.

Let it be "display unit" with no functioning.

Deleted

This post has been edited by theevilman1909: May 17 2020, 11:50 AM

joshhd It seems Astro is in process of upgrading most of their channels to HD.
Bintang and Pelangi SD will be discontinued effective 1 June 2020.
And maybe finally Awani is coming soon in HD.

This post has been edited by khainiz94: May 17 2020, 06:57 PM

Dynasty Pack seems to be offered under Wah pack now? Previously my Wah Pack doesn't have WLT and AOD channels but now I can watch these channels already...

Yeah...
As for Astro Awani in HD, nobody knows...

Yes. Read this post to know more: https://forum.lowyat.net/index.php?showtopi...&#entry96647553

Btw how did you get to see this screen? Send link...