Thanks. But watching on PC/phone is no fun and it's easier for my mom if she can do it with remote control instead of mobile phone

My add ons

Andrewtst, erm, the "New Emperor Plus Package"... It's actually just "New Emperor", not New Emperor Plus or whatsoever.
They put the "Plus Package" after the name is to indicate that New Emperor is under the "Plus Package" category. That's all. 😂

Ok this is weird.

If you're interested to upgrade to Ultra Box, an installation fee of RM99 will be charged since Value Pack 3 costs under RM100/month.



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On the other hand, Astro will surely ask if you're interested to subscribe to Astro & Broadband or not.
https://product.astro.com.my/broadband
Yes, it is more worth it, but do note about the downside of it (especially its internet services), such as when network issue happens, you'll likely to get the same bad treatment like many other customers experienced. Do more homework before proceeding.

Is it wise to add on to make it more than RM100/month to get the installation fee waived?

According to the T&C:

Source: https://static02.astro.com.my/astro/media/1...9884.1579321309

If you just add Astro SuperSport 3, total will still be RM96 excl tax, and you still have to pay for RM199 installation fee.

Perhaps, you may consider one of these options on top of your Wah Pack (Value Pack 3):

1) Add any 2 mini packages (+RM12 each x 2) to make it RM104 excl. tax.
2) Add Movies pack (+RM25) to make it RM105 excl. tax.

Once your Ultra Box is activated, your Astro subscription fee shall maintain at least RM100 and above for at least 6 months. Otherwise, they have the right to charge you RM199 installation fee.
You may cancel off the packages you added earlier (either 2 mini packages or Movies pack) from the 7th month onwards without penalty.

Thanks for the advice. I will look into the mini packs

Does Astro SuperPack 3 has Astro AOD and Astro Hua Hee Dai included ?

What's this channel : ABO All Movies ?

This post has been edited by ronnie: May 8 2020, 04:37 PM

I'm an Njoi user looking to subscribe package. Should I go for PVR or Ultrabox?

It appears that FINALLY Astro allow its customers to terminate their account.
If you've been endured for too long for this, especially what you've been through this MCO, and if you (or anyone who's reading this) wish to terminate Astro service, now you can finally do it.

Reminder: If no CS agent attend to you, you may call again during their not-so-peak hours like 9am-11am and 3-6pm.
Or if you want to write email to them at wecare@astro.com.my please include at least your Astro account number in order for them to process your request.
UPDATE:


According to Astro's T&C, you'll have to give a 30 days advance notice to Astro to terminate your account, so on Astro, there's no such thing as "I want to terminate it right at this instant!".

And yes, they'll ask you why you want to terminate...
Because of all these MCO, CMCO thing, it is believed that many Astro CS agents are stressed at work, since technicians are struggling to clear as many backlog appointment jobs since MCO started until today.
So, be nice to them, explain to them "politely" and "nicely". Who knows they would make the termination process easier, by letting you keep the Astro box/dish (no need to return to them).

You might wonder "I keep for what?"
Well, if you can take all the Astro equipment (including Astro box, remote control, satellite dish) and go to the nearest Astro service centre by yourself, then they'll be happier.
If you don't want, you can ask them to send someone to your house and collect it from you, and of course it's not free of charge.

Whatever reasons you use, consider show some "hope that you'd plan to continue Astro again in the future but date is uncertain" so that there's a chance they'll let you keep the Astro box/satellite dish,
which translates into: you don't have to trouble yourself in any ways (especially in terms of logistics) to send the Astro box and equipment back to them at your own cost.
And after that, you want to throw it away or keep in the store room, it's up to you.
Or, you want to be honest and tell them how frustrated you are towards Astro service, and you demand them to get someone to collect whatever Astro equipment from you at no cost. That's up to you.

And yes, do expect that they will counter offer you, such as introducing some "never hear before" attractive packages and free channel previews for X number of days...
They will try at anything to make you stay, and eventually you'd continue subscribe to their service, including "convert to Njoi, and then months later, they'll convince you to convert back to Astro at cheaper price for a period of time".
As a leaving Astro customer, you have to be firm with your decision that you've made. If you want to terminate, then do it properly. Don't U-turn just because of some offers.
That is the Customer Retention Specialist doing the job to make you stay
**Btw, if you tell them you terminate bcuz you're migrating to other country, then confirm they'll need all the equipment back from you (because you're won't be using their service anymore).

But then, if they offer you something that you're interested and can afford to pay, then it's your decision.
And please ask and double confirm if there's any contracts and hidden T&Cs before agreeing any of their counter offers.

And btw, Astro is still hiring for more Customer Retention Specialists. So if you interested to physiologically counter-offer leaving customers in those kind of jobs, feel free to send your resume to them 🤣🤣🤣🤣

This post has been edited by joshhd: May 13 2020, 10:52 PM

Yes. Super Pack 3 includes all Chinese channels, from CH 300 until CH398. And yea, Korean and Japanese channels too.

ABO stands for Astro Box Office. It's just a typical movie channel.

CH 115 Tayangan Hebat, mostly are Malay and Asian movies.
CH 241 Thangathirai, Tamil movies.
CH 251 BollyOne HD, Hindi movies.

These channels are also part of the complimentary viewing channels until 12 May. You can watch it now if you want to see how it looks like.

If you just want all Chinese channels, including Astro AOD, Hua Hee Dai, you can just go for Value Pack 3 (Wah Pack) which costs RM84.80/month.
It doesn't include those English channels like in Movies pack, Sports, mini packages and so on, but you can add on separately.

Unless if you watch a lot of English channels, go for Super Pack 3 then.
If you want to upgrade your Astro STB, they would probably offer you Ultra Box as the only option, since there's no new stocks for PVR box since last year or longer.

If you want to convert from Njoi back to Astro, consider look around those Njoi dealers/sellers out there.
There's an ongoing promo, where as long you've been on Njoi for more than 3 months,
you are eligible to convert back to Astro by subscribing to Astro Starter Pack and pay the promo price of only RM25/month, compared to the original price of RM65/month.
Excited already? Good.

Do note that RM25 price only lasts for 12 months (1 year) only, not forever ya.
Which means, your Astro bill will revert back to original price of RM65/month without prior notice from the 13th month onwards. Whether you want to continue afterwards, that's up to you.
So, not excited already? That's normal.

But then, that's RM40/month worth of savings you get for 1 year, which is seriously still a lot
Good thing is there's no contract, so you may convert back to Njoi anytime you want (with 30 days advance notice and all those la).

This offer is valid if you continue using your existing Astro HD box. If you upgrade to Ultra Box, you'll get 24 months contract for sure.
If you don't mind, just contact Astro customer service to proceed.

This post has been edited by joshhd: May 8 2020, 05:04 PM

The agent did offer me PVR option, with RM79 installation fee compared to RM199 for Ultrabox.

Good afvice. thanks
Now cannot switch package right ? Thye put me under Super Pack Plus 3... thought to save some money with Super Pack 3 only.

Oh, then probably it is the refurbished unit.
If you prefer the PVR box, go ahead.

IF I select WAH Pack (RM80) + 3 Mini Packages (RM12x3) + Movies (RM25) is cheaper than Super Pack 3 ...save another RM5.00

This post has been edited by ronnie: May 8 2020, 05:18 PM

You can downgrade to Super Pack 3 anytime you want, since all Super Pack and Super Pack Plus doesn't have contract.

If you want to save money even more, go for Wah Pack (Value Pack 3) for RM84.80, and then add on whatever packages you watch often, like those Sports, Movies, mini packages and so on.
After you add whatever packages you want, if the total price incl SST is near or exceeds the price of Super Pack 3 (RM154.80/month), then better you just stick to Super Pack 3 lol.

Price is RM141 excl SST
If include SST, it would be RM149.50/month

Compared to Super Pack 3 of RM154.80/month, hmmm, looks that it's better that you stick to Super Pack 3 instead, since it's just RM5 difference.
Otherwise, you sacrifice off some Mini packages to make it cheaper

This post has been edited by joshhd: May 8 2020, 05:25 PM

don't watch NEWS or SPORTS... so save RM5 x 12 = RM60

Never used PVR nor Ultrabox before, want to hear opinion from sifus here before decide

There's no short answer for this, especially about Ultra Box.
Some would say it's okay, some would say they made the most regret decision ever in life.

This does sound scary

Any Ultrabox user here can share your experience?