QUOTE(hyalbert @ Dec 6 2022, 02:24 PM)
Astro installer came yesterday to replace PVR with Ultra Box but did not change the LNB Universal type to DCSS type. He informed that he was not supplied the DCSS to change at the satellite dish. Upon installation, my TV could receive the UHD transmission with HDR at channel 805 and the installer maintained that there is no need to change the LNB. He asked me to contact Astro CS if I still want to change to the DCSS LNB.
I then called CS and was informed that Ultra Box and 4KTV which is HDCP 2.2 compliant are only required to receive UHD transmission. I told her that would be the requirements for Plug and Play installation but as my case involved the satellite dish why no LNB change but she replied not necessary for the LNB change as my TV was already receiving the 805 transmission.
However later on in the day when reading the Ultra Box Installation Guide (the installer left it inside the carton box during his installation) I found out on Page 17 on Satellite Antenna Connection where the DCSS is specifically mentioned.
So why did the installer and CS staff still maintain no need to change LNB to DCSS? I give the benefit to the installer that he was not provided with the DCSS as it was not difficult for him to get to the satellite dish at my house as it was installed at the balcony area on the first floor and he could just sit there to change the LNB.
I have since written to wecare@Astro on this matter.
Like to check whether any of you have recently changed to the Ultra Box using satellite connection and was the the LNB changed ?
Also what are the problems if the LNB is not changed to DCSS type using the Ultra Box ?
So what you trying to say is, you are able to view channel 805 even when you are using the normal Universal LNB? I then called CS and was informed that Ultra Box and 4KTV which is HDCP 2.2 compliant are only required to receive UHD transmission. I told her that would be the requirements for Plug and Play installation but as my case involved the satellite dish why no LNB change but she replied not necessary for the LNB change as my TV was already receiving the 805 transmission.
However later on in the day when reading the Ultra Box Installation Guide (the installer left it inside the carton box during his installation) I found out on Page 17 on Satellite Antenna Connection where the DCSS is specifically mentioned.
So why did the installer and CS staff still maintain no need to change LNB to DCSS? I give the benefit to the installer that he was not provided with the DCSS as it was not difficult for him to get to the satellite dish at my house as it was installed at the balcony area on the first floor and he could just sit there to change the LNB.
I have since written to wecare@Astro on this matter.
Like to check whether any of you have recently changed to the Ultra Box using satellite connection and was the the LNB changed ?
Also what are the problems if the LNB is not changed to DCSS type using the Ultra Box ?
You press home>Settings>Satellite Settings>LNB Setup.
Did you see "Universal" as part of the drop down menus for Input Source?
In the meantime, I'll try go dig around for more info on this...
QUOTE(abangcosta @ Dec 8 2022, 08:58 AM)
I believe there is need to change the satellite dish LNB to DCSS if you want to view UHD via satellite.
Aside from emailing to Astro, maybe you can also report to MCMC like I've done before.
Seems like the MCMC card have been very effective as Astro CS called me immediately after they received the report lol.
Wait... Don't so fast go to MCMC first... See what they say on wecare email reply first.Aside from emailing to Astro, maybe you can also report to MCMC like I've done before.
Seems like the MCMC card have been very effective as Astro CS called me immediately after they received the report lol.