QUOTE(abangcosta @ Nov 27 2022, 10:47 AM)
Well, during sign up, I didn't quite understand on how the so called Plug & Play worked. I thought after relocate address, could install Satellite just like that and access to channels via satellite dish as per normal lol noob me.
Anyway, today I contacted again the CS and addressed the same issue. Also, same answer. They can't switch my account from Plug & Play to Satellite. Makes me wonder, if someone opt for Plug & Play, and had to relocate to new home without Internet access (same case as for me), is Astro side have no any kind of countermeasure? Now I can't access to these base channels, so for what I paid full payment to them every mth if cannot access lol.
I suspect because it's too tedious and probably involves lots of "red tapes" on their end to change from Plug & Play to Satellite in their system, so they'd rather take the easy way by telling you "No, you cannot change."
If there's anything you don't understand (especially technical things), you can ask here. Don't rely everything on their sales agents, cuz their priority is to earn your commission and achieve KPI, and not necessarily always advise you the best options possible. Not saying ALL of them la, but the way I see it, most of the salesman I see out there, are like that. It's a normal thing, I guess....
Because your account is tagged under Plug & Play on their system, and now you said you're getting "Subscription Required" message on certain channels when you switch to Satellite mode yourself, then I think they might sideline your case, saying that you are not supposed to be on Satellite anyway.
Aiyaa I tell you what... Try file an MCMC complaint that Astro refuse to change from Plug & Play to Satellite in their system, then I believe they'll take action.https://aduan.skmm.gov.my
I remember there's this case where a dispute customer publishes his story publicly onto Astro Facebook page, together with MCMC report on it.
Similar story like yours, he thought Astro Plug & Play is an "amazing new product" but didn't dive too deep to know more about it. Upon sign up Astro, he wasn't informed that there will be streaming latency on Plug & Play of around 30 seconds to 1 minute compared to satellite broadcast. And their general T&C also didn't mention anything about it. And that's where drama begins.
He said that he's a live sports fan, and he is super pissed to see when his neighbours or friends around the world who watching the live sports via satellite, the football team scored the goal, while he only get to see the team scored the goal 30 sec to 1 minute later because he's on Plug & Play, which is an absolute killjoy to him.
I heard that eventually he got the higher management approval to convert this customer from Plug & Play to Satellite, without paying penalty whatsoever. And he agreed to pay some one-time installation fee to install the Astro satellite dish at his house, if I'm not mistaken.
So I think, maybe you can try something like that too.