This has to be illegal

They are tied to the 8Mbps bandwidth that they allocated for Unifi TV using the old VLAN method. So we won't likely be getting any 4K channels on Unifi TV unless they bump that bandwidth

Yes can just decide to increase the bandwidth. The box itself is 4K capable.

Yes, by right you can do it only via phone or walk in to service centre.

Alternatively, you can file a MCMC complaint, say that you've tried contacting customer service and hold on the line for so long, yet no one attend you, which made your life difficult just to terminate Astro subscription. After that, they'll become kind hearted to assist your termination request right away.
Let's just say if other provider like Unifi also practice this way to make customers difficult to terminate its service, would you still say "This has to be illegal"?

It is nothing surprising that companies would hire more agent to attend sales/upgrade related enquires, rather than assign more agents to attend service termination enquiries.

i actually visited their SC in KL and they confirm cancellation can only be done by phone; and they were 2 other ppl trying to cancel for past 2 months, nothing happened; billing kept going on

will complaint to MCMC

Oh, they no longer attend termination requests even when walk in to service centre?

I have a suggestion. Why not might as well ban customers from terminating Astro for good?

I still remember years ago when I tried to cancel my Unifi, I was a chore. It was after I proved to them that the place I am moving to does not even offer unifi that they finally relented. And at the time I was already way past the 2 year contract period.

So yeah, every service provider in Malaysia are bloodsucking vampires trying to get you chained as long as they can

Warner TV channel will cease on Singapore's Starhub TV
https://www.starhub.com/personal/support/ar...4Qn1uPDZo0sKRb6
Usually, if things like these happens in neighbouring countries (Singapore), then it is very likely that it's gonna happen to Malaysia someday too....
And considering that HBO + Warner + Discovery = are now one company, then hmmm, sooner or later lahh...

This post has been edited by joshhd: Jan 30 2023, 11:16 PM

So far I think only Singapore's Singtel TV carries this channel? https://advanced-television.com/2023/01/05/...now-on-singtel/

Take to court get refund and also claim for hassle, stress, and leave taken

so good that unifi tv user have aniplus VOD + Animax..

i emailed skmm yesterday, bahagian aduan astro called me today, confirmed cancelled by 7th before next billing cycle

Lesson learnt: How to terminate Astro without beating around the bush

• Send email to wecare@astro.com.my ❌
• WhatsApp to +60395433838 ❌
• Astro Facebook page or Twitter ❌
• Submit online support form ❌
• Call customer service 03-95433838 ❌
• Walk-in to nearest service centre ❌
• File a complaint to MCMC ✅

Also to get some discounts on legacy pack....
Use same skmm method 👍

https://corporate.astro.com.my/mediaroom-re...-local-football
Malaysia Football has now return to Astro!!

Another loss making venture

Here's these screens said

1. National Geographic Wild/Love Nature

2. National Geographic/Global Trekker

3. TA-DAA!/DreamWorks

4. Boomerang

Why do u think it's a loss making venture?
Yet it didn't mention that the channel is being ceased.
Ok la, I can see that they're trying to "divert" your attention here...

this year AFC champions League is broadcast at which cahnnel? Eleven???

Likely still Astro Arena. Eleven Sports is the distributor of the AFC Champions League. Wait for the updates.

This post has been edited by doubleM2: Feb 2 2023, 12:32 AM