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 Astro Version 13A, All about Astro Malaysia offerings

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JuneResources
post Jan 31 2020, 03:18 PM

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QUOTE(nexona88 @ Jan 30 2020, 01:23 PM)
I'm betting it's won't happen..
More like get delay again... Until further notice 😋
*
I also guess it's wont be happen.
I previously saw from this thread got share about that they already loss a lot of postpaid customers, because of high termination request.
Many ppl switch to Njoi but getting less subscriber get postpaid plan.

But if really legacy box really ceased, then get ready to the ASTRO customer service call.
"You are experience of high volume call"

Those the old folk still paying RM100+ of subscriptions fee by using legacy box. That's not an easy person man to handle.. cool2.gif
They love OLD technology..


JuneResources
post Feb 5 2020, 11:59 AM

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QUOTE(nexona88 @ Feb 4 2020, 04:05 PM)
the bold part..
actually it's happen most telco....
if have unlimited data.. I'm sure it's would lead to abuse..
insert sim into non approved device (modem or phone)..
*
Tikus jalan always great shortcut compare using the highway jalan.

Some of kiasu ppl thinking "I already pay for the subscriptions fees.. So cannot like that waste it, I must utilize it gao gao"..
Until SIM card kena barred, call customer service shout them... This type of behavior challenge to the company is non-ending one.. cool2.gif

QUOTE(khainiz94 @ Feb 4 2020, 07:34 PM)
Yes the quota is there, but most of us (and me) does not even reach that quota at all.
And what I know the quota is only applicable for principal and supplementary lines only.
The 4G backup is truly unlimited data because you cannot make calls and SMS on that SIM.
And the cap is around 480p for video streaming only. Others should not be affected by the speed cap.

It should be possible because I have tried many times by switching off only the fibre ONT and the router will switch to 4G backup immediately.
Can watch VOD smoothly via PVR at my parent’s another house.
But as usual, in order to subscribe to One Prime with all the advantages, you need to have fibre at your home, thus out of luck for those who do not have fibre.
Maybe the reason Maxis did this so that not many people will subscribe to unlimited data and Maxis is able to manage the bandwidth properly.
*
I admit the maxis really great to manage the bandwidth.
Previously I subscribe maxis fiber, login the mymaxis can see the fiber usage how many quota.. Crazy shakehead.gif that time I though fiber have limit quota. Call and inquiry they say that can ignore about it, that one just for your information only.. (Indirect maxis want see your usage.. whistling.gif )

By the way, fiber + mobile data package is not cheap at all compare you only take fiber subscriptions.
So you know why ppl abuse for that..

QUOTE(DValentine @ Feb 4 2020, 08:43 PM)
FYI AXN, ONEHD, ANIMAX already acquired by KC media as sony already exit asia  linear channel market (excluding india market)
» Click to show Spoiler - click again to hide... «

*
What about GEM HD, is it also the same?

QUOTE(joshhd @ Feb 4 2020, 09:24 PM)
300GB confirm cannot use finish, you say?
Those 4G network abusers will laugh at you 😂 (not me of cos).
I came across some people, they can use until 1-2TB per month, or 4TB or even up to 10TB per month sometimes.
What he do on the Internet, you say? Nope, not torrenting or illegal stuff.
He does lots of FTP file transfer, remote control activities, the rest are video streaming, download updates, and others, as if he take 4G network like fibre Internet.

Well, he pay few hundreds over a month for his MaxisOne Prime phone bill, so yea...

I know, terrible.
*

Doing the server with P2P or uploading or downloading the porn OF COURSE can finish quota.
Even if I kasih 1000TB also not enuf for abuser..
JuneResources
post Feb 5 2020, 03:55 PM

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QUOTE(khainiz94 @ Feb 5 2020, 02:28 PM)
Maxis have to manage the bandwidth, if not, the network will sure be crowded.
Look at U Mobile. Look what happen to their network, it is so slow and unusable until cannot use at all especially at peak hours.
I do agree with Maxis managing the bandwidth, and we should be grateful, with unlimited data, yet Maxis cap it at 300GB, and they only cap video streaming during peak hours only, not the others.
In America, which is a first world country, they did get unlimited data but they have a lower cap at 22GB or less which is way below than what Maxis and even Digi give (Digi Infinite 150 got 1TB cap).
*
I can say different company have their different strategies.. cool2.gif

maxis is doing manage and plan properly first, then publish the marketing..
While another hantam saja (Give gao gao to customer, don't care the quality), and then get the profit 1st..
After that, then expand the network... That why they previously publish campaign "Cuba try lah"...

But for astro, "I'm king", as simple as that.. rolleyes.gif

JuneResources
post Feb 12 2020, 09:41 AM

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QUOTE(Zot @ Feb 12 2020, 08:10 AM)
One more feature that I've missed on PVR is clock. Now I have to turn my head to another wall to check the time and it is not internet sync like on PVR  laugh.gif
*
Now everything been digitize already.. Can remove then remove it (TO cut cost)
The clock you need to see during you press on VOD (If I'm not wrong)..
JuneResources
post Feb 20 2020, 10:26 AM

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QUOTE(nexona88 @ Feb 19 2020, 06:21 PM)
Nick Jr?

not interested tongue.gif

better bring others better channels tongue.gif
*
If you have kids, then that is another story.
But I just wondering is it HD or not?

If SD, then totally useless already..
JuneResources
post Feb 20 2020, 11:47 AM

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QUOTE(nexona88 @ Feb 20 2020, 11:03 AM)
Hehe..
No kids yet ☺️

Well I guess it's should be in HD..
Since it's the "in trend".. more like old trends.. nowadays UHD is the thing 😋
*
Nowadays even kids eyes also very sharp and choosy..
If a bit blur quality picture, causing that kids will complain.. laugh.gif
JuneResources
post Feb 27 2020, 09:48 AM

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QUOTE(yongtjunkit @ Feb 27 2020, 07:12 AM)
Legendary customer service, “only at astro”
*
QUOTE(Zot @ Feb 27 2020, 08:55 AM)
Same like most bot customer service. You can contact us though e-mail, whatapp, twitter, etc. Write e-mail, after few days the reply would be You can contact us though e-mail, whatapp, twitter, etc.

Send whatsapp, then instant reply would be You can contact us though e-mail, whatapp, twitter, etc  laugh.gif  laugh.gif  laugh.gif
*
Perhaps astro already start running AI robotic customer service.
No human manually customer service

astro = TV, Radio, Digital, Online Shopping and AI broadcast
JuneResources
post Feb 27 2020, 10:38 AM

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QUOTE(Zot @ Feb 27 2020, 10:01 AM)
I would not classified it as AI at all.  laugh.gif

Last time my brother called Unifi CS. He told the SC that he has no access to internet. The person (yes real human) asked him to try to ping a address. My brother asked, how to ping if you did not even have connection  laugh.gif  doh.gif

Well, human also read standard script without thinking  smile.gif
*
Maybe Unifi CS is semi AI..
Funny no connections, still want to get ping address..

That why I say it is semi AI coz no filter and no brain to logic thinking.. doh.gif
It is a "bug error" AI
JuneResources
post Mar 22 2020, 10:02 AM

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QUOTE(joshhd @ Mar 21 2020, 08:24 PM)
Hmm... Let's see what are the changes so far, before 1 April 2020.

List of ALL HD channels on Astro now:
» Click to show Spoiler - click again to hide... «

Total: 93 HD channels
(which is also total maximum amount of HD channels you can ACTUALLY get on Astro satellite TV service, even if you subscribe to Super Pack Plus 4)

1 UHD channel (Astro UHD ch780)

Grand total inclusive UHD channel: 94 channels

For Astro Go exclusive channel, I wouldn't count it in, since you can only access to these channels on Astro Go, and it is not available on TV platform.But if you insist:
+  5 Astro Go Exclusive Channels (Aniplus, K+, DW, France 24 English, Nick Jr.)

Grand total inclusive UHD channels (94) + Astro Go exclusive channels (5) = 99 channels

You might wonder, how about Astro Best and Astro First HD channels? Haih, where got fair if you count it in? It's accessible only when you pay RM10-15 per movie, and can watch for 48 hours.
+ 8 HD & 2 UHD pay-per-view HD channels (4 Astro Best HD, 4 Astro First HD, 2 Astro PPV UHD (ch498 and ch499)

Grand total: 109 channels
Cheating one la, how can include it like that.....  doh.gif
*
Hahaha.. If really continue turn ON everything all HD channels after 1 April, thinking will request activate the account.
Each person only 2 eyes, can't finish enjoy both platform Unifi TV and astro.. rclxm9.gif

So far only enjoy Unifi TV already cukup makan already since I only watch movies fans with free preview also.

JuneResources
post Mar 29 2020, 05:36 PM

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QUOTE(joshhd @ Mar 26 2020, 10:48 AM)
Okay. We'll just wait then...
*
Well~ if really extend, perhaps it is the time to taken out my decoder frm freezer.
JuneResources
post Apr 3 2020, 01:15 PM

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QUOTE(yongtjunkit @ Apr 2 2020, 08:15 PM)
sometimes it's interesting and somehow entertaining to watch other country( like US) advertistments....  local advertistment look to bored already and anoying... same technique for decades
*
IF watching for advertisements, I rather watch those foreign compare watching to local. The first graphics of local advertisement is really tak boleh pakai.. Don't know is been enforce by LPF must use that graphic of advertisement or not? But I can predict after 500 years still the same like the blur blur quality advertisement.

Second, sometimes the ads does not related or not relevant for the product items. Don't know is the supplier rushing to do the ads and simply straight display on TV? OR timeframe of ads or budget issued? Just only the 1 sentence to describe, I can't feel any exciting to purchase after watch the ads.
JuneResources
post Apr 12 2020, 09:26 PM

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QUOTE(yongtjunkit @ Apr 11 2020, 06:10 AM)
If got 4th phase, even worse.... there will be Sports pack customers calling in to extend their access to all channels(other than PPV), SD customers to extend HD viewing

probably would happen
After MCO(to legacy decoder user)
Astro: Don’t delay upgrade today
Astro: initiate shutdown procedure
Customer: bangwall.gif
*
Later astro cs all crazy already.

Suddenly become astro robotic cs... Like AA..
More worst customer bang the keyboard in front the pc.. laugh.gif

OR smash down the hp coz robotic talking to you..
JuneResources
post Apr 14 2020, 01:36 PM

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QUOTE(joshhd @ Apr 12 2020, 09:34 PM)
Astro:
Bang keyboard or smash down the phone? Your problem.
*
Oh ya.. Typically malaysia citizen's heart feeling.
At the end, still say softly to cs "Please help me to terminate account".

Cs ask "why you want to cancel"? Then customer say "Oh, I dun hv time to watch".

As a Conclusions, customer already tired. Customer service dun knw your real problem.

#repeat problems n cancel to easily settle problem

QUOTE(doubleM2 @ Apr 12 2020, 11:28 PM)
It’s from channel provider. Screengrab took from unifi playTV app.

user posted image
*
So the timing of Fox movies between Unifi and astro are them same airing?


QUOTE(nexona88 @ Apr 13 2020, 12:35 PM)
laugh.gif laugh.gif laugh.gif

Nice one u have there....
The second part is the typical reply we gets...
*
"Based on true stories".. Hahahahahha.. 😂🤣
JuneResources
post Apr 14 2020, 01:44 PM

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QUOTE(joshhd @ Apr 14 2020, 09:45 AM)
Yes. Payment are as usual. No pay means no service. :\

No discounts/rebate/refund/delay/postpone payments are given for whatever reasons, and your account will be suspended if no payment are made. Once you subscribe their service, you should agree all of their T&Cs, especially under these sections:
"5. Payment Terms"
"8. Suspension and Termination"
"9. Exclusion of Astro's Liability"

https://www.astro.com.my/general-terms-and-...tro-subscribers

If you're facing financial difficulties, consider cancel off as much packages as you can. You can still subscribe to the packages again next time. At least you could reduce your financial burden for now. If you do, the change will only take into effect starting from the next bill, and it's not immediate effect, and no prorated charges. Also, RM10 switching fee will be charged.

And of course, Astro will give you a series of "challenges and obstacles" throughout the process of downgrading your packages (you think they'll let you off so easy?), and one of the examples is to tell you to call customer service to proceed with that request, where their customer service hotline is now even well known for no agents attending you as well as disconnects the call abruptly (of course they'll say there's some technical issue with the phone line bla bla bla). How come like this, you ask? They'll tell you this:
Oh, maybe you can write in to them by submitting a form at https://www.astro.com.my/contactus/form but be mentally prepared that they'll also won't reply you, or by the time they reply you'd probably forgotten about it already.

Eventually, when you call up and ask how come no reply and stuff, they can come up all sorts of excuses by saying they did not receive any online forms from you, or we have high volume of customers enquiries so they're replying one by one, so it takes time, bla bla bla. Find all sorts of excuses to make you feel guilty and they want you to pity them instead. Yep, they'll play psychology mind games with you.

Eh no, you eventually get a reply from them, saying that you can only downgrade packages by calling their hotline 03-95433838. smile.gif
So you realised that the time you've waited for their reply has gone down into the drain.

Don't ask why. This is like, common sense answers la...
Anything that can make them earn more money, they shall make it easy for you. But anything that they would lose money, they will make it as difficult as possible to discourage you from doing so, and who knows during the process of you want to downgrade/terminate/suspend the account, they might counter offer you something so that you would stay on with the package or subscription that you have now (that's if you talk to them politely and act pity).

So what you can do now, is cry, and then continue pay your Astro as per usual. And you can stop thinking about discounts, once and for all.
*
That was my first time received msg "due to limited access, so cannot check"..

If like that, dun suggest us to use twitter or facebook during we call to call center.

Last 2 days wanna to chg packages by twitter, bt unable to check. Then call to call center say cannot chg package. All seems like already mess and use "taichi" pattern.. End up my relationship between them until end of this mth bye~

Go for unifi at least unlocked for FULL ch..
JuneResources
post Apr 15 2020, 09:14 AM

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QUOTE(joshhd @ Apr 14 2020, 05:00 PM)
Yes. Both Astro and Unifi TV do practice that, by delaying original feed of 1 hour for Fox Movies.
1) Call +603-95433838
2) WhatsApp +603-95433838
3) Contact Astro's Facebook/Twitter page
4) Submit form on website
5) Email them

All these contact methods ah, as if like very helpful, but in reality...... Haih, you go contact them, then you'll know la... You go experience it first, then share your review here.

It will be a shame if Astro close all form of customer contact support, so they still make those contact methods available, but only can layan those follow-by-the-book enquiries, and provide very generic copy paste answers.
Oh yeah, "better than nothing lo..."
"We should be grateful for what we have lah, right?" dry.gif
*
"Oh yeah, "better than nothing lo..." - Oh ya, Thanks for astro preview channel. notworthy.gif
"We should be grateful for what we have lah, right?" - Yes, we have astro device such as DTH and dish. But both no longer function anymore. "Display unit" to proof that your lifestyle so good you have astro.. cool2.gif

QUOTE(Zot @ Apr 14 2020, 10:39 PM)
Most customer services listed Whatsapp, Twitter, e-mail, chat, phone and whatever. You use either one, the instruction will point you to the others  laugh.gif
*
You try lah~ If you are luckily, then 5 minutes will settle off. thumbsup.gif
If you are unluckily one, then you ask from Whatpps > Twitter > Email > Chat autobot > phone.. If all contact support cannot work, please try again from first step. TQ~ whistling.gif

QUOTE(yongtjunkit @ Apr 15 2020, 08:33 AM)
🤔, did Astro delete that comment? Can’t find it on their page already
*
I think this is confidential against privacy, so they have right to remove the comment.

JuneResources
post Apr 18 2020, 10:37 AM

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QUOTE(yongtjunkit @ Apr 17 2020, 09:25 PM)
🤔, 100% no censorship for this channel already?


*
LPJ office is currently closed during MCO..
Great, unlocked for it.. rclxm9.gif

This FB ppl what happen? If dun like to watch nudity, then switch to other channels. You have so many channels, why want to watch BOO? doh.gif
Don't come to FB and complain about nudity shit..

JuneResources
post May 11 2020, 09:12 AM

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QUOTE(nexona88 @ May 10 2020, 09:05 PM)
I suspect that too..
Let's see how...

Oh.. Astro won't like that..
Lose of revenue... I mean lower income 😂
*
Of course will lose of revenue, just the amount big or small only.

But somehow gomen might give subsidiary astro to them lah~
Else, astro won't give free preview channels.
JuneResources
post May 17 2020, 09:08 AM

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QUOTE(joshhd @ May 17 2020, 01:05 AM)
For Malaysian Chinese viewers, they have this 'variety of choices' to enjoy Chinese language content from China, Hong Kong, Taiwan, Singapore, from either legal or illegal sources especially via streaming.
So in other words, they 'can survive' without Astro. However, one of the common reasons why they still continue Astro might because the children's parents in the family because they've got used to Astro already, or they just interested to watch sports events, or interested in locally produced programmes by Astro, and others la.
Otherwise, many would 'secretly' buy those TV boxes (especially with those underground or illegal China IPTV/video streaming apps) offers much more content compared to what Astro offers, plus most of them are no-monthly fee ones, so that is something that Astro don't like, but have to accept it regardless.
Receiving China channels via C band (Chinasat) like how a minority of Chinese risked in those years are no longer a preferred option, since internet streaming can offer much variety of choices compared to satellite. And they also finds that illegal internet streaming is a safer 'illegal' option compared to installing a parabolic satellite dish as big as 6 feet at their homes. Lol.

For Malaysian Indian viewers, either they go for Astro, or they can secretly subscribe and install Videocon d2h, the only India's satellite pay TV service where its signal is receivable in Malaysia.
Indian content from India has obviously more channels and content compared to what Astro offers. So it depends whether the Indian viewers wanna 'somehow take risk' to secretly subscribe to it, by hiding the satellite dish from being easily spotted by any passer-by.
Otherwise, OTT services and/or Internet service from India also provide a variety of choices too.
Or, some would go for English content, sports events, and foreign language content.

For Malaysian Malay viewers, it's either they go for Astro, or Njoi, or Unifi TV, or just digital TV (myFreeview). Hahahahha...
Malays don't have much choice if they prefer watching Malay language shows. It's either Astro, Media Prima, RTM, Unifi TV or Islamic programmes from Al Hijrah. Or, just find some online content elsewhere.
But then, there are Malays finds that locally produced Malay programmes are simply not nice to watch due to many factors. So some would watch content from other languages on a regular basis.
From English, Chinese, Indian shows, and other foreign language shows, on Astro or elsewhere.
For those who prefers watching Indonesian content, they would also 'secretly' align its satellite dish to receive Indonesian free-to-air channels, or any other satellites whichever they like what they see, including Thailand content/platforms.

Either way, Astro may not be everyone's preferred option anymore. Main reasons could be the price or the content offerings or its overall service.
You can always look the content you want on the Internet anyway.  whistling.gif
*
A bit long time don't check this thread.
Suddenly so many changes..

Look like BIG issued most of channels ceased or package and pricing re-adjusted.

No wonder I agree n plan to upgrade my njoi to postpaid with offer price RM25/mthly.. Feel like no ppl wan serve me.

Ask cust service about my upgrade progress, then everybody push here push there.

Ask dealer say my account is "temporary blocking". Huh? (Not understand..) I used njoi more than 3 years, and never top up before. So astro consider banned me? (Sorry until now, I also don't know what happen for my acc)..

Ask cs say that need refer telemarketing.. Just Wanna to enjoy "extra" entertainment, then a lot barriers..

Well! I think I put my decoder at the freezer again until the problem solved.

Let it be "display unit" with no functioning.
JuneResources
post May 26 2020, 12:01 AM

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QUOTE(joshhd @ May 25 2020, 10:22 PM)
Looks that Astro Njoi is pretty desperate these days to tell you to subscribe to Njoi Prepaid channels.  tongue.gif
user posted image    user posted image    user posted image

You say STOP, but Njoi say NO.
You think they would let you off so easily? 🤣🤣🤣🤣
What to do? Free satellite TV service is like that one la. Even though you enjoy watching Astro channels without monthly fees, so they annoy you a bit during this Raya.  biggrin.gif
Send one SMS not enough, so they multiple times in a day, to remind you to spend money on them.  :thumbsup:

Maybe because SMS messages from Njoi is not considered "spam", so perhaps that explains why sending "STOP" wouldn't work like how you would to stop receiving ads or spam SMS from the sender.  tongue.gif

Btw those who subscribe to Njoi, do you guys face similar situation like this recently?  biggrin.gif
-----------------------------------
UPDATE: Just few minutes ago, he still receive another SMS from Njoi... 🤣🤣🤣🤣
user posted image
Njoi seriously don't wanna let him go  rclxub.gif
*
That the issued most ppl using invalid number OR the number already terminated to register njoi..🤭
JuneResources
post Jun 11 2020, 09:47 AM

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QUOTE(nexona88 @ Jun 9 2020, 06:12 PM)
just as expected..

No More Extension of Free Preview of News, Education & Asian channels tongue.gif
*
Ok, it is enough already to enjoy entertainment during mco.
It is the time to put my box in the freezer forever.


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