QUOTE(Big_Dream @ Apr 27 2018, 12:18 AM)
My laptop recently freezes randomly regardless of what I'm doing. Watching films, playing game, or just browsing the internet, etc. I tried clicking the mouse, pressing the keyboard, but it wouldn't respond. But the weird thing is that if I close and reopen the lid, the laptop would go back to normal again. So guys, any suggestions as to what might be the problem?
Below are the details of my laptop.
Model: Acer Aspire E 14 (E5-474G-50UR)
Processor: Intel Core i5-6200U 2.3 GHz
GPU: NVIDIA GeForce 920M
RAM: 4GB DDR3L
Storage: 1000 GB HDD
Thanks in advance
You might want a memory (RAM) check and HDD test as well.
Click 'Start', then type (without quotes) 'Windows Memory Diagnostic'. Click on the option in the Start Menu, and select Restart Now. Windows will reboot and perform a RAM test. The test must be passed without failure, otherwise the RAM is considered faulty and requires replacement.
Download CrystalDiskInfo to check your drive status. If it's displaying 'Caution' in the health status - that means the drive is failing and requires a HDD replacement.
Also, check for memory leaks in the task manager - try to find any unusual use of RAM (some programs especially device drivers are known to cause this). You might want to remove any third party antivirus software and use Windows Defender instead.
This post has been edited by chocobo7779: Apr 27 2018, 07:28 PM