Thank you for contacting Lazada Malaysia. It was my pleasure to assist you today. Sorry for inconvenience caused. Please note that there are cases when an order cannot be processed for various reasons. You may be asked to provide additional verification or information, including but not limited to phone number and address, before we accept the order. On this case, our business intelligence found some irregularities of your items purchased, purchase pattern and voucher used in Lazada Malaysia and we unable to assist you to continue with any of your order in future. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card or bank account charged. Our sincerest apologies for any inconvenience we may have caused. We appreciate your understanding and we are constantly evolving to better suit your needs. Should you require further assistance please feel free to revert to us and we will be glad to assist you.Thank you for shopping at Lazada Malaysia Thank you