Me:
Why is Lazada Warehouse address so simple?
Lazada:
Hi
Thank you for contacting Lazada Malaysia, im Hayati. I will assist you today.
Good afternoon :slightly_smiling_face:
Me:
Hello. I returned a faulty item to my local poslaju on the 03 May evening, with the Lazada Return Label that I generated from Lazada website. The label says To Lazada Warehouse:Subang Jaya, Selangor, Malaysia,Subang Jaya. Why is the Lazada Warehouse address so simple? No postcode/jalan/lorong?
Does that mean the local postmen are very familiar with Lazada Warehouse location?
For your info, my RA (Return Authorization) Code is XXX, poslaju code is YYY.
Lazada:
Alright, Thank you for the details. Can I place the chat on hold while I check the information for you?
Thanks for waiting, may i reconfirm this is the item that you refer to ADATA RAM D40 DDR4 2666 8GB (XPG) RGB ?
Me:
yes
Lazada:
Alright, as per checked the item still in transit to send back to our warehouse
if you trace the return tracking number if it stated delivered to then it means the item has reach our warehouse
here is lazada warehouse address:
Ecart Services Malaysia Sdn. Bhd.
Returns department
Lot 2611 & 2612, Jalan Subang 7
Kawasan Perindustrian Sg Penaga
Subang Industrial Park, 47500 Subang Jaya, Selangor
Malaysia
Me:
E-cart? but that address doesn't appear at the Return Label. The Return Label only says Lazada Warehouse Subang Jaya Selangor. As simple as that. No postcode, No lorong/jalan. I'm worried that the item will not reach Lazada. That's the problem.
Lazada:
did you fill up the return form at your lazada account right?
Me:
Yes, I did fill the form.
Lazada:
alright, its okay, since pos laju always receive the return item for lazada
they will know about it
Me:
So I just attach the Return Label to my package, am I correct? I just find it really stupid that the address is Lazada Warehouse Subang Jaya, which is so general, no postcode and road name.
Lazada:
yes correct
since you have generate the RN code also return tracking number
you may trace the item using the return tracking number
Me:
OK.Thanks for the clarification.