get this reply from asklaz regarding cancellation of order,
First and foremost, We do apologize for the inconvenience. This is not the kind of experience we would like our valued customers to have.
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verification or information, including but not limited to phone number and address, before we accept the order.
On this case, our business intelligence found some irregularities of your items purchased, purchase pattern and voucher used in Lazada Malaysia and we unable to assist you to continue with any of your order in future. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card or bank account charged.
Based on our Terms & Condition, quoted directly:
Lazada reserves the right to cancel or modify any order, or revoke the use of Vouchers for any reason, including due to:
a. Suspicious or fraudulent purchasing activity or Voucher use;
b. Voucher abuse, including the use of multiple accounts or multiple checkouts associated with the same customer or group of customers; or
c. Voucher used in bad faith (including resold Vouchers or use of Vouchers by customers purchasing products for the purpose of re-selling)
Our sincerest apologies for any inconvenience we may have caused.
Should you require further assistance please feel free to revert to us and we will be glad to assist you. Check out the infinite possibilities at your fingertips on
http://www.lazada.com.my/helpcenter/ Thank you for shopping at Lazada Malaysia