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 Samsung Pay Unofficial Discussion Thread V2

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svefz
post Aug 19 2022, 06:28 PM

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114 posts

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QUOTE(d3v073d_50uL @ Aug 18 2022, 09:19 PM)
This one I know...
But points exchange still possible until end of September...
I'm having problem right now... Wonder if anybody else have same problem
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QUOTE(thinkhappy @ Aug 19 2022, 05:53 PM)
What is the error?

Something went wrong when connecting to the airasia rewards server
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same issue with me.
You can email to my.samsungpay@samsung.com to report this issue first.


Dear XXX,



Reference Number: 2353XXXX



Thank you for your cooperation.



We appreciate it if you could provide the Error Report as per below for escalation perusal:-



1. Perform points exchange

- Upon receiving the error message, kindly send an error report as per below with the reference number provided above



2. Back to Rewards main page > Tap on the menu (3 dots on the top right) > Contact us > Error reports > Write down your issue and send us the error report



We appreciate your kind understanding on this matter and look forward to your reply.



Thank you and have a pleasant day ahead.



Yours Sincerely,



Christy

Samsung Pay Team

This post has been edited by svefz: Aug 19 2022, 06:30 PM


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svefz
post Aug 25 2022, 05:33 PM

Getting Started
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114 posts

Joined: Nov 2011
QUOTE(thinkhappy @ Aug 19 2022, 07:00 PM)
Thank you.

I hope they not taking too long to solve it out.

Appreciate if you can update us the update from samsung team.
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Hi, this is the latest email reply from Samsung.
I still cannot exchange the point above 10k points cry.gif


QUOTE
Dear Hong,



Reference Number: 23XXXXXXXX


Upon further checking with the respective department, we would like to inform you that the AirAsia app is facing some technical issues and it is affecting the Samsung Pay Exchange Points feature at this moment. The AirAsia team is working its best to fix the issue.



Appreciate your kind understanding and support.



Thank you and have a pleasant day ahead.



Yours Sincerely,



Christy

Samsung Pay Team
svefz
post Sep 13 2022, 03:19 PM

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114 posts

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QUOTE(chris008 @ Sep 11 2022, 07:41 PM)
Anyone able to perform any import/export via Airasia to Samsung Pay?
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QUOTE(thinkhappy @ Sep 13 2022, 03:11 PM)
do you able to import point from AA today?
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keep trying and successful 1 time


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svefz
post Sep 13 2022, 05:28 PM

Getting Started
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Junior Member
114 posts

Joined: Nov 2011
QUOTE(ketnave @ Sep 13 2022, 03:33 PM)
wah lau ... how did you manage to get sooo many points ?!
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QUOTE(thinkhappy @ Sep 13 2022, 03:46 PM)
wonderful point. how you able to get so much?
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Alliance Bank Visa Platinum thumbsup.gif

But now cap at 24k points per month.

This post has been edited by svefz: Sep 13 2022, 05:29 PM
svefz
post Sep 30 2022, 10:46 AM

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Great that received manual exchange AA point to Samsung point rclxm9.gif


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