Actually that will be 20 screenshots....lol
One card 10 transactions require 2 screenshots.....can't fit all in one screenshot. Can't do scroll capture either.

Do you actually think that they don't have all those information? 😂 It's called verification.... means they do have all your info or else it won't be called verification.

No need 20 screenshots. Just use the scroll capture for 10 screenshots. Lol. One of the most underrated features of samsung phones.

Just testing can sceoll screenshot

After you mentioned, I tried again and this time it worked. Somehow that day when I needed to reply to that email with the screenshots, it couldn't work.

This post has been edited by Lingohal: Apr 27 2018, 12:01 AM

I remember last time they don't need whole transactions and all card transactions.

Thank you for highlighting the scroll screenshot
I almost forgot that we have this feature on our phone. 👍✌

I noticed the option to pay with iris or fingerprint need to be dismissed 1st for scroll capture to work. If not it will stop at that screen only.

I never forget about it. Haha. One of the most useful features for me.

Sometime scroll capture will glitch out
Say no screen to expende, so i close and reoprn apps it work again

I never experienced this glitch before but will take note if it occurs in future.

I didn't dismiss those yet it can work.

I just realised why I couldn't get scroll capture to work the other day. I actually pull down the list of transactions to see the image of the whole card and did the screen capture from there. Scroll capture won't work when you do that.

But if you leave the image of card half shown, where the other half is covered (by default that is what you see when you select the card details), then you will be able to scroll capture.

Haha.... mystery solved.😂

Why do they need this information for verification? Surely there are many other ways to do this.

Their Privacy Notice (attached and highlighted) explicitly states what they won't do, and yet in the TnC of the redemption they say that they have the right to request for screenshots, which contradicts the Privacy Policy. I'd figure that the Privacy Notice should take precedence.


Attached thumbnail(s)

The context in the Privacy Policy is more about data collecting, harvesting, as like to built a collection/database of all Samsung Pay users usage information. But I don't think this is applicable for points redemption for item, the customer service is doing transaction verification to some redeemers only not all (as for now).

Agree. Don't see any harm there with them performing the verification process for redemption purposes.

just state never receive mail from samsung about verification

or the mail went into spam

he has the right to not give the screenshot

Than, not sure if they would process and give you your redemption item. Don't want to burn your points just for being nasty with Sammy.

next month we will know

They have the right to cancel your redemption too

tried this, but doesn't work for me