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 Official TM Unifi Mobile Fans Club & Enquiries V7, I am #Bebas

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lokgotz
post Jul 4 2018, 12:29 AM

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Guys, for some reason, my unifi mobile is always at H+ or 3G. I can rarely get 4G on my phone. My phone supports LTE Band 5. Out of the 20gb free LTE data, I'm using less than 1GB because of this and that was because that one time, I was at an area with really strong coverage. After that one time, I can barely use it.

I'm always smacked right in the middle of the coverage areas.

Anyone having the same problem or do I need to somehow force my phone to go only LTE?

This post has been edited by lokgotz: Jul 4 2018, 12:29 AM
lokgotz
post Jul 4 2018, 10:59 AM

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QUOTE(afza @ Jul 4 2018, 09:39 AM)
There are various reasons why you can't get LTE.
Let start with:
1. Your phone have weak antenna that it can't latch to LTE consistently.
2. You located where LTE signal is available but in band 38/40, while your phone only support band 5.
3. You located where LTE signal is weak (due to distance from LTE tower) while 3G signal is better.

For #1 & #2, do try to get another phone which support ALL Band 5, 38 & 40 to test. If it fares better, then your phone is the reason.
For #3, you can check using Open Signal (or any other app that provide distance to celular tower) to get an idea of the local coverage in your area.
*
Thanks!

1&2. My phone supports Band 5, 38 and 40. My bad there. Should've made it clearer. It's a new phone (Redmi Note 5) so I doubt it has a weak antenna. Not sure.

3. Most probably it's due to this but I'm located right in the middle of the coverage area. Not border. Will check using Open Signal.

Thanks for the help. smile.gif

EDIT: Installed Open Signal and checked. 4G coverage is spotty at best. The map in Open Signal and unifi's own coverage map is so different. I know the reason why I can't connect to 4G now.

This post has been edited by lokgotz: Jul 4 2018, 11:04 AM
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