I have this issue too my dad's number. If I swap the sim to another phone then it's ok. Did they change something for 3g coverage? I topped up and bought the 3g 1g data plan too for him.

Further update, the sim cannot access 3g network(get no service), but 4g can access. My other sims no such issue, is the sim spoiled? I live chat confirm the line active.

How did you complain?

You also get no service in no 4g coverage area? Only my dad's number got this problem, cannot connect to 2g/3g network at all, no calls/sms/data. My other lines can use 3g no issues. Think maybe have to visit tmpoint tomorrow.

my 3g totally cannot connect. Yours is run out of 3g quota probably. You need to buy the 3g data plan.

Normal whatsapp and surfing no issues. Haven't used for video streaming.


I solved my 3g issues, leave this here in case other people have same issue. Go into settings, disable auto network select, connect to my celcom line, then turn back on autonetwork select. No idea why the problem happened in the first place.