You can always check the source for all info.
https://www.tm.com.my/pasangsekarang/

Have you raise the issue through proper channel?
App - Live chat
App - Online Form
unifi Community Forum
Facebook - weareunifi
Twitter - helpmeunifi

We need people to raise the issue there so TM will hear you.

I activate my sim on 8 Feb 2018.
Have never reload.
Free Data left: 10.98 GB
Free Call left: 9
Free SMS Left: 9
D-Day : 9 May 2018

No issue with 3G, 3.5G (H & H+), 4G and 4G+.

Samsung Galaxy S7 Edge
Xiaomi Redmi Note 3
Huawei Media Pad M3 Lite

not so recent screenshot

Anywhere and everywhere.
No issue what so ever.


*Add OpenSignal stat.

This post has been edited by afza: May 7 2018, 09:56 PM

So, no more question regarding validity or whether usage will extend validity?

I activate my sim on 8 Feb 2018.
Have never reload.
Free Data left: 10.87 GB
Free Call left: 9
Free SMS Left: 9
D-Day : 9 May 2018
line still active.

Probably you should try and tell us the result.

What khk1987 mean is, your mifi does not have all the 4G band required.
there are three 4G band that unifi mobile use: TDD-LTE - 5, 38, 40
You have all required band for 3G.
Unfortunately, (I assumed) your area only have coverage of band 5 but doesn't have coverage on band 38 & 40 (which your mifi is capable off).

This post has been edited by afza: Jun 1 2018, 03:50 PM

Free data left: 9.7 GB from 20 GB
Free call left: 9 min
Free sms left: 9 sms
Never reload/add-on since 8 Feb.

According to Open Signal, I'm connected to 4G all the time for this month.


PS: yes I used 2 sims, but UniFi Mobile is my main voice and data service provider.

People always make a sweeping comment/remarks.

The coverage are different for each location. As for me, I've been using WebeMobile for almost 2 years and Unifi Mobile for 5 months. Both were used as main line and have minimal problem during early days. Now, I have no issue with mobile service from TM. As you can see in my previous post, for my daily live, I have 4G service most of the time.

Let them test in their areas, or if there is someone who are in the same location to advise them.

yup, it is.
Unifi Mobile is a new telco (compared with other telco), let them improve their network. I believe some of those who complaint had seen some improvement somewhere. Even Maxis have choppy coverage in some area, but we didn't see much complaint as they had improve in most areas (over the times).

There are various reasons why you can't get LTE.
Let start with:
1. Your phone have weak antenna that it can't latch to LTE consistently.
2. You located where LTE signal is available but in band 38/40, while your phone only support band 5.
3. You located where LTE signal is weak (due to distance from LTE tower) while 3G signal is better.

For #1 & #2, do try to get another phone which support ALL Band 5, 38 & 40 to test. If it fares better, then your phone is the reason.
For #3, you can check using Open Signal (or any other app that provide distance to celular tower) to get an idea of the local coverage in your area.

This post has been edited by afza: Jul 4 2018, 09:40 AM

No issue with incoming calls. Had 3 calls since 10 am today.

1. Connect to data or WiFi
2. Open mobile@unifi app.
3. If you're logged in, click icon on top left of the app. Then select "Order Tracking".
4. If you're not logged in, click "Track my order"
5. Type in ic and email, click search.
6. Open your order and your number is at the bottom.

This post has been edited by afza: Jul 12 2018, 09:26 PM

Have you checked and confirmed your device supports LTE band 5, 38 and 40?

new announcement for iMessage user.

I think it applies to existing customer too as I just received 18 GB of tethering quota today instead of the usual 10 GB.