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 [Grab] Banned as a passenger

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TSLozy
post Mar 27 2018, 10:08 PM, updated 6y ago

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This was happened on 24th October 2017.
Didn't even bother since there's an alternative app to use whistling.gif whistling.gif

The date was the day that I registered Grab and also the day that I got banned.

I have sent 3 tickets total and the second ticket I was informed that
"Your Grab passenger account will remain deactivated. Your booking history shows you have breached the Terms of Passenger Use and we have a responsibility to ensure our drivers receive genuine bookings to protect their livelihoods."

This doesn't make sense at all, I couldn't even get to login and I can't find a reason why I was banned instantly.
And the supports don't seem professional or know what they are doing, as I myself is 100% sure that I have not book anything or do anything beyond the login screen of the app.

Is there anything I can do if Grab are not willing to reactivate my account?
Or is there any Officer from Grab I can talk to on LYN?

I'm currently waiting response for my third ticket.

This post has been edited by Lozy: Mar 27 2018, 10:10 PM
AskarPerang
post Mar 28 2018, 12:13 AM

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Just use a new phone number and email to create a new account. Easy.
doraemonkiller
post Mar 28 2018, 03:43 AM

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QUOTE(Lozy @ Mar 27 2018, 10:08 PM)
This was happened on 24th October 2017.
Didn't even bother since there's an alternative app to use whistling.gif  whistling.gif

The date was the day that I registered Grab and also the day that I got banned.

I have sent 3 tickets total and the second ticket I was informed that
"Your Grab passenger account will remain deactivated. Your booking history shows you have breached the Terms of Passenger Use and we have a responsibility to ensure our drivers receive genuine bookings to protect their livelihoods."

This doesn't make sense at all, I couldn't even get to login and I can't find a reason why I was banned instantly.
And the supports don't seem professional or know what they are doing, as I myself is 100% sure that I have not book anything or do anything beyond the login screen of the app.

Is there anything I can do if Grab are not willing to reactivate my account?
Or is there any Officer from Grab I can talk to on LYN?

I'm currently waiting response for my third ticket.
*
try to pm official Grab fb page
tonychua628
post Mar 28 2018, 08:53 AM

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why grab ban u in the first place?
skylinelover
post Mar 28 2018, 09:14 AM

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🤔how come wey🤔
TSLozy
post Mar 28 2018, 07:36 PM

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QUOTE(doraemonkiller @ Mar 28 2018, 03:43 AM)
try to pm official Grab fb page
*
Thank you for reaching to Grab. Hairie here. Upon checking, we are sorry to inform you that your registered account with us has been deactivated and banned permanently after further investigation were done on our end according to Grab's SOPs.

Unfortunately, we are unable to assist you further as the decision made by the team in charge is final, and we do not have the authorization to overwrite that decision. Please accept our sincere apologies for any inconvenience caused. Should you need any assistance please do not hesitate to contact us via http://help.grab.com/hc/ms. Thank you for supporting Grab.


Even worse. The message seems to tell me that the team won't bother to review my logs again when the decision has made.


QUOTE(tonychua628 @ Mar 28 2018, 08:53 AM)
why grab ban u in the first place?
*
QUOTE(skylinelover @ Mar 28 2018, 09:14 AM)
🤔how come wey🤔
*
I'm dying to know why as well.

This post has been edited by Lozy: Mar 28 2018, 07:37 PM
YoungMan
post Mar 28 2018, 07:48 PM

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Is that a new number? If yes, possibly the previous owner of the number screwed up with Grab.
TSLozy
post Mar 28 2018, 08:17 PM

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QUOTE(YoungMan @ Mar 28 2018, 07:48 PM)
Is that a new number? If yes, possibly the previous owner of the number screwed up with Grab.
*
Nope, I was using this number before Grab was founded.
doraemonkiller
post Mar 29 2018, 01:22 AM

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probably a lot of cancellation from your side
TSLozy
post Mar 29 2018, 07:50 AM

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QUOTE(doraemonkiller @ Mar 29 2018, 01:22 AM)
probably a lot of cancellation from your side
*
I can bet me and my family lives that I did not get to login. Let alone booking for rides.
YoungMan
post Mar 29 2018, 10:04 PM

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If you are really determine, maybe can walk in to their office and to find out why. There must be a reason.
TSLozy
post Mar 30 2018, 03:25 PM

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QUOTE(YoungMan @ Mar 29 2018, 10:04 PM)
If you are really determine, maybe can walk in to their office and to find out why. There must be a reason.
*
Not that desperate enough to walk in.
But my second attempt on asking why on their Facebook support. What I get is

Unfortunately, we are unable to assist you further as the decision made by the team in charge is final, and we do not have the authorization to overwrite that decision.
SUSdestiny6
post Apr 1 2018, 11:43 PM

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QUOTE(Lozy @ Mar 30 2018, 03:25 PM)
Not that desperate enough to walk in.
But my second attempt on asking why on their Facebook support. What I get is

Unfortunately, we are unable to assist you further as the decision made by the team in charge is final, and we do not have the authorization to overwrite that decision.
*
Bring a few bottles of tiger and throw at the office .....
superbike
post Apr 2 2018, 02:58 AM

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you could be very rude and thinking u are queen B.hence why the ban
yhtan
post Apr 2 2018, 09:14 AM

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QUOTE(destiny6 @ Apr 1 2018, 11:43 PM)
Bring a few bottles of tiger and throw at the office .....
*
bring red paint and pig head better laugh.gif

TS only choice is Taxi, Mula or Mycar, good luck with that in future rclxms.gif rclxms.gif
skylinelover
post Apr 2 2018, 11:42 AM

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Hahahaha ouch thats hurts😄😄😅😅
SUSdestiny6
post Apr 2 2018, 01:24 PM

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QUOTE(yhtan @ Apr 2 2018, 09:14 AM)
bring red paint and pig head better laugh.gif

TS only choice is Taxi, Mula or Mycar, good luck with that in future rclxms.gif  rclxms.gif
*
Lol..... easiest is buy a new prepaid line , not sure if that works

TSLozy
post Apr 3 2018, 12:45 AM

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QUOTE(superbike @ Apr 2 2018, 02:58 AM)
you could be very rude and thinking u are queen B.hence why the ban
*
If you actually read the very first post of mine.

This post has been edited by Lozy: Apr 3 2018, 12:46 AM
lyc1982
post Apr 3 2018, 12:50 AM

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Grab support is non-existence

whatever they reply is default template, no use talking to them
TSLozy
post Apr 3 2018, 12:58 AM

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QUOTE(lyc1982 @ Apr 3 2018, 12:50 AM)
Grab support is non-existence

whatever they reply is default template, no use talking to them
*
Lmao, "default template".
Couldn't agree more.

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