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Unifi Official TM UniFi High Speed Broadband Thread V33, Enjoy Your UniFi
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OKLY
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 Jul 19 2018, 10:34 PM
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The Penguin Vader
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QUOTE(hurricane21 @ Jul 19 2018, 10:12 PM) Yes at the residential internet section if I recall correctly. Yes mine used to have Ruby pack (promo). Honestly I didn’t think much when I live chat them and I just wonder why so unfair they charge me both since Ultimate got all channels. Just live chat with them, after checking they detected that I’m on a special promo discount. They ask me to call 100 and speak to sales department regarding this. |
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OKLY
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Jul 19 2018, 10:44 PM
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The Penguin Vader
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QUOTE(fruitie @ Jul 19 2018, 10:43 PM) I didn't get the free upgrade email until today.  Be optimistic, maybe we will be upgraded on day 1.  MGM already removed his. Are you going to try and remove yours also? Perhaps keep trying to speak to different live chat representative and hopefully can be lucky enough? |
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OKLY
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Jul 19 2018, 10:45 PM
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The Penguin Vader
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QUOTE(hurricane21 @ Jul 19 2018, 10:44 PM) Maybe I was just lucky.  But that time I didn’t even think about fee reduction when I ask them, out of curiousity. Yes I also asked them if I already have Ultimate pack which have all channels, why do I still need to pay another RM30 for Ruby pack but they said it is part of special promo pack and I’ll have to refer to sales team. |
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OKLY
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Jul 19 2018, 10:50 PM
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The Penguin Vader
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QUOTE(fruitie @ Jul 19 2018, 10:49 PM) I tried few weeks ago. Live Chat CS refused to do for me. Gotta keep trying if my patience doesn't run out. Did they ask you to refer to sales department also or just said it cannot be removed? |
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OKLY
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Jul 20 2018, 11:51 AM
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The Penguin Vader
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My email just came in but noticed the send date was yesterday evening. 
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Jul 20 2018, 01:14 PM
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The Penguin Vader
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QUOTE(MGM @ Jul 2 2018, 03:16 PM) My Ruby pack has been taken off from my dashboard, now to wait for the next bill on 16July. So is your new bill out? Is the monthly fee really less by RM30 now? |
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OKLY
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Jul 29 2018, 02:03 PM
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The Penguin Vader
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QUOTE(Ben Ling @ Jul 29 2018, 01:11 PM) Hmm so TM just called me regarding the removal of Ruby Plus Pack Promo I requested. So they say if I remove it, my Unifi Promo Discount will be removed too as the contract is not yet end. So which means I can remove it after the contract end that will not remove my Unifi discount ,which has 4 more months to go. That day I chat with CS they say only remove ruby plus pack and minus RM30 from my monthly bill but now different story. So should I complain or just wait for another 4 months to remove ?  I guess mine will be same case as yours as the report ticket is pending for more than a week. I believe someone will call me to inform that it is not possible to remove it now. |
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OKLY
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Aug 2 2018, 09:56 AM
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The Penguin Vader
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Looks like still no luck in trying to remove Ruby Plus pack and only maintain Ultimate pack for my RYE 2017 plan. After 3 weeks of several reports, they concluded that they will not remove the Ruby Plus pack to maintain my monthly fee of RM189.
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OKLY
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Aug 2 2018, 11:50 AM
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The Penguin Vader
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QUOTE(Ben Ling @ Aug 2 2018, 10:26 AM) CS replied to me after the hypptv contract is over (1 year) then I can remove with price reduction and maintain perpetual discount. I have no contract left for Unifi TV. |
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OKLY
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Aug 2 2018, 01:41 PM
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The Penguin Vader
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QUOTE(Ben Ling @ Aug 2 2018, 12:17 PM) hmm but the CS called me and told me I can indeed remove 1 of my Unifi tv package as I have both Ruby Plus and Ultimate , I'm not sure if it is fully trustable or not as on Live CS they told me I can remove now but instead now hv to wait my contract end then only can do so. By the way my contract ends in December and will try to remove by that time. If not succeed, straight complain MCMC. I was told the same by CS as well but CS can only create a report ID, by the time it reaches the relevant department who handles any modification to your account, I guess that’s where it gets stuck as per my case because they will do the necessary checking. You’ll have to be really lucky to get someone who doesn’t check anything at all to get one of the pack removed and maintain only Ultimate pack for RYE 2017 special plan. |
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OKLY
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Aug 6 2018, 01:06 PM
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The Penguin Vader
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Seems like my MCMC report status has been ‘New’ for few days already without it being assigned to any TM staff. Usually it’ll be assigned by the next working day.
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Aug 6 2018, 10:45 PM
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The Penguin Vader
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QUOTE(nikrizal @ Aug 6 2018, 10:38 PM) Latest info: Selected UNIFI customers are upgraded from today till next week to test new speed capabilities. The actual systematic speed migration will commence from 15th August onwards Selection is totally random? |
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