I would like to ask if anybody here knows the contact person and telephone number of SDAC Ford HQ for the purpose of making a complaint. I tried calling SDAC Ford PJ service centre both the general line and the service adviser's direct line for almost half an hour and nobody picked up the line. Numerous emails sent to SDAC Customer Care Centre 2 weeks ago were not replied to.

I would appreciate some information on the focal point or complaint centre where there is a person, ideally the Complaint Manager where I can reach out to and talk to. Is SDAC Ford main HQ where the Customer Care or Complaint Centre is based on is located at the PJ service centre (1st floor)?

Yes, the aftersales is very very bad IMHO.  Management too.

If you dont tekan, they will take their own sweet time, sometimes even months. That's y most ppl rather go back to T /N or H brand at least. Since CKD parts are more readily available.
While SDAC only keep few parts in inventory only. Waste of time seriously.