can try to complain to SDAC directly

http://www.simedarbymotors.com/contact-us

Thanks for the suggestions. Just disappointed with the level of communication and service from SDAC's customer service as they are not only poor in communication by giving the wrong responses but do not respond to emails but rather call owners. The worst is by calling, the confirmation via verbal communication was not in order. In other words, they gave wrong information.

Don't want to get into detail so will explain briefly. In my case, I was sent a drive shaft recall from one of the service advisers. I wrote in to SDAC Customer Care to confirm on the drive shaft service appointment and they did not respond to that email but called me instead to confirm on the appointment. When I sent my car to the drive shaft replacement, I was informed that my car was not entitled for the drive shaft replacement.

you can try ford feeback website directly,

for my case, SDAC failed to rectify and solve my problem, but the SDAC stuffs stupid to send me a link (to me email) of customer feedback form of their service after I bought the car from them, so I feedback my disatisfaction towards ford poor service, and not long after that, the ford direct SDAC hq to get in touch with me and I with this HQ stuffs knowing my problem, they arrange the branch manager to personally look into my case and eventually solve my problem.

you gotta tekan them, best is make ford aware and let ford tekan SDAC hq so that hq tekan branch, that is how the world rolls man. lol