Hi there,

I had called Maxis at 1800821123 on 3rd March 2018 around 4pm regarding Internet disconnection (down since 3PM on the mentioned date). They had told me that the technical support team is experiencing high call rate & that they will arrange a call back from the support team as soon as possible. I had then received a call back from support team 30 minutes after that. I had reported to them that my internet is disconnected (first the LED at the router (Internet) was RED. Then i did a power cycle (time gap of 15 seconds was provided between the power OFF & power ON. The "Internet" LED was never on. The "AUTH" light on the modem was blinking (1 second pulse). There was no "LINK" LED turned ON at the modem. They had then registered my report & i had received a case ID via sms. They had told me that i will need to wait for 48 hours to receive a call from their technical team & then they will set an appointment to come & check the fibre cable (they told me they need to check outside). I am not sure why they need the time period of 48 hours to respond to this matter. Shouldn't it be more faster?

Why is this so late. I have not got any call from the technical team up till now (it's already 24 hours since the case ID was created.