Managed to change both my numbers from Hotlink Postpaid 30 with more data (RM40/month) to the new Hotlink Postpaid 40 (also RM40/month). Chatted with two agents separately as I would like to verify that the 10GB for RM10 special pass can indeed be subscribed from the app.

However, the process is really frustrating as the first agent doesn't even know the existence of the 10GB for RM10 special pass, or doesn't want to admit it.

Then comes the most confusing part in which the second agent told me, if I remove the 4GB Internet + 3GB Youtube addon from the "Hotlink Postpaid 30 with more data" plan, the RM10 from the addon will not be prorated. However, if I change the "Hotlink Postpaid 30 with more data" plan itself to the "Hotlink Postpaid 30" plan, it will be prorated as it is considered as a plan change. The confusing thing is, if "Hotlink Postpaid 30 with more data" itself was made up of the "4GB Internet + 3GB Youtube addon" and the "Hotlink Postpaid 30" plan, why is there a difference between removing the addon and changing the plan? This was not an issue with the first agent, but luckily the second agent managed to understand what I wanted to do in the end.

TLDR, it's a frustrating process switching to the so called not revamped Hotlink Postpaid plans.

For now, just subscribe to Postpaid 30 and add on 10gb for RM10 from the app, same as what is shown on the Lowyat website. As the 10GB pass doesn't seem to be on auto renewal, so I guess we'll have to manually subscribe to it every month until Maxis changes it.

This post has been edited by rhytion: Jul 11 2020, 03:43 PM

https://s.lazada.com.my/s.bB9u

You can try this as shown on the Hotlink website, but I have no idea how long it will take as I never tried before.