Dealing with service provider can sometimes be tricky. We (me and my wife) wanted to change plans from Maxis postpaid ($128+$48+$48) to Hotlink Postpaid ($30, $40+$40).

I have read the Term and Conditions and went to Maxis Centre to change our plans. But alas, we were given excuses i.e. we need to change to Hotlink Prepaid first before change to Hotlink Postpaid for at least 1 month (or 6 month when I spoke to their customer service hotline 123). We were also told that Hotlink Postpaid is not for prefix 012. When asked why is all this not stated in the Terms and Conditions, the answer was not all is mentioned in the Terms and Condition; and it is stated in the FAQ. Ridiculous right? If you don't mentioned it in the Terms and Conditions, then it is not a Condition. Also, if the FAQ forms parts of the Terms and Conditions, then in the Terms and Conditions, it should have mentioned that FAQ is part and parcel of the document. Hotlink Postpaid Flex have 3 separate documents that forms it's Terms and Conditions, namely and accordingly to its importance is Service Specific, General and Summary.

Service Specific Terms and Conditions (SSTC) - Hotlink Postpaid Flex.
https://www.hotlink.com.my/ms/tnc/plan-serv...d-flex-tnc.html

General Terms & Conditions of Service(s) (GTC).
https://www.hotlink.com.my/en/tnc/general-tnc.html

Summary Terms And Conditions of Maxis Services(s) (STC).
https://www.hotlink.com.my/en/tnc/summary-tnc.html

I lodged a formal complaint with Maxis and give them 7 days to resolve this amicably. After several calls on day 1 and day 3, and them failing to give me an answer with regards to their own Terms and Conditions and actual practice, I have doubt that this will be resolved. So I detailed the incidents and email to MCMC and also state that Maxis have another 4 days left to resolved this with me.

Tuesday, after 8 days, Maxis called and told me that the management have given approval. In my mind, "wow, we got a special approval for something as simple as changing plans, finally".

Morale of the story is, always read the fine line. You never knew when it may be use in your advantage.

I am currently on MaxisGo plan. So if I were to port to Hotlink Postpaid Flex, I can follow the above method and get it done within a week?
MaxisGo -> Umobile P38 -> Hotlink Postpaid Flex

Different server allocation.

As far as I know maxis server is better in term speed and concurrent connection than hotlink server.

Hi, im using Maxis postpaid with RM128 package and 1 share line (RM48) for my wife. May i know the difference between Maxis postpaid and Hotlink postpaid? How can I lower down my phone bill and at the same time I want the same quality Maxis is offering? Can I port to Hotlink postpaid 10gb flex plus so that my monthly commitment will be RM120 for me and my wife? Thanks

Receive a call on promo to switch from old Maxis postpaid plan to this Hotlink RM60  postpaid. Is the 4G coverage and speed same like Maxis. Any catch or hidden items as compare to Maxis postpaid?