Why hotlink does not what to give free social and free whatapps ?

may i know how did u solve it?

wait a while. (after 1 day switch over)

Hotlink rewards, hotlink MU and sometimes even free data on some occasion. I usually focus more on additional data than call/sms and I do notice with prepaid, you get more data that postpaid.

Got! Who said dun have? Try Hotlink Red Plan. They give u free social and free whatapps.

Dealing with service provider can sometimes be tricky. We (me and my wife) wanted to change plans from Maxis postpaid ($128+$48+$48) to Hotlink Postpaid ($30, $40+$40).

I have read the Term and Conditions and went to Maxis Centre to change our plans. But alas, we were given excuses i.e. we need to change to Hotlink Prepaid first before change to Hotlink Postpaid for at least 1 month (or 6 month when I spoke to their customer service hotline 123). We were also told that Hotlink Postpaid is not for prefix 012. When asked why is all this not stated in the Terms and Conditions, the answer was not all is mentioned in the Terms and Condition; and it is stated in the FAQ. Ridiculous right? If you don't mentioned it in the Terms and Conditions, then it is not a Condition. Also, if the FAQ forms parts of the Terms and Conditions, then in the Terms and Conditions, it should have mentioned that FAQ is part and parcel of the document. Hotlink Postpaid Flex have 3 separate documents that forms it's Terms and Conditions, namely and accordingly to its importance is Service Specific, General and Summary.

Service Specific Terms and Conditions (SSTC) - Hotlink Postpaid Flex.
https://www.hotlink.com.my/ms/tnc/plan-serv...d-flex-tnc.html

General Terms & Conditions of Service(s) (GTC).
https://www.hotlink.com.my/en/tnc/general-tnc.html

Summary Terms And Conditions of Maxis Services(s) (STC).
https://www.hotlink.com.my/en/tnc/summary-tnc.html

I lodged a formal complaint with Maxis and give them 7 days to resolve this amicably. After several calls on day 1 and day 3, and them failing to give me an answer with regards to their own Terms and Conditions and actual practice, I have doubt that this will be resolved. So I detailed the incidents and email to MCMC and also state that Maxis have another 4 days left to resolved this with me.

Tuesday, after 8 days, Maxis called and told me that the management have given approval. In my mind, "wow, we got a special approval for something as simple as changing plans, finally".

Morale of the story is, always read the fine line. You never knew when it may be use in your advantage.

Instead of all this bs from the Maxis CS and SSTC/GTC/STC, you could have simply port out to Umobile which does not impose cooling off period then port in back into Maxis to subscribe the Hotlink Postpaid Flex plan. I've done this all within less than 5 days.

This is a very good idea for all of us here!

Hi, anyone with lotta un-used hotlink credit want to cash ? Pls PM me

Can PM to share the draft letter to MCMC? is

It's about time more people report them to MCMC for this ridiculous restriction

just port to hotlink plex
need wait it success port
not sure good or not

After using this postpaid flex for a while I can say coverage wise in klang valley not much difference with celcom. The only downside is sometimes you get full bar 4g signal but data is slow af. When that happens I simply switch to 3g and immediately can use fast Internet. Most probably the tower in that area was congested since everyone is on 4g nowadays. I never had such issue with Celcom though. If I keep getting the same issue, I'm going back to the blue team.

telco always depend on area, if feel not good, just change, don't need loyalty to brand.

i have 2 hotlink sim...but i only can install one hotlink red app. how to solve this?

Sign in sign out.

Some phone enable you to run 2 same apps, its called 2nd apps, check your setting see have 2nd apps option or not.

it has twin app option for wechat, FB & whatsapp. no for hotlink app... looks like have to sign in n out...thanks

Hotlink red plan is better or the flex package?

i search keywords on "MOP" , "MaxisOne" in this thread and found that in order to change from MaxisOne plan to Hotlink Postpaid Flex, i need to change to Hotlink Prepaid for 1 month first, then only can change to Hotlink Postpaid Flex.

i am using MOP158 and would like to convert to Postpaid Flex 40. Do I need to go through the same process above?

Depends on what you want. Flex benefits you more on calls, Red benefits you more on Social Media. Data wise almost the same!

Yes, you need convert your MOB158 to Hotlink Red and stay for 1 month. Then only you are allowed to change to Hotlink Postpaid Flex. I just did this process not long ago!